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Method and apparatus for content personalization over a telephone interface with adaptive personalization

  • US 6,842,767 B1
  • Filed: 02/24/2000
  • Issued: 01/11/2005
  • Est. Priority Date: 10/22/1999
  • Status: Expired due to Term
First Claim
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1. A method of presenting personalized content over a voice portal, comprising:

  • receiving telephone identifying information on a first computer from a telephone interface;

    identifying a corresponding user profile having an associated at least one telephone identifying information matching said telephone identifying information on said first computer from said telephone interface;

    generating content relating to at least one topic included in said corresponding user profile;

    selecting a qualified voice character as a function of said user profile and a voice characteristic of said user;

    presenting content relating to said at least one topic included in said corresponding user profile, formatted in said qualified voice character, over said telephone interface;

    including a record of actions in said corresponding user profile;

    presenting a suggestion for updating said corresponding user profile over said telephone interface based on said record of actions, said suggestion comprising at least one of a second topic and a sub-topic of said at least one topic;

    receiving a response to said suggestion; and

    adding said second topic or said sub-topic to said user profile according to said response to said suggestion, wherein topics and sub-topics in said user profile are user selectable, and wherein said first computer represents content relating to a topic or sub-topic in said user profile over said telephone interface in response to a user-selection of a topic or sub-topic in said user profile.

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