System and method for the creation and automatic deployment of personalized dynamic and interactive voice services
First Claim
1. A method for providing interactive, real-time, voice transmission of personalized information to at least one user comprising the steps of:
- enabling the at least one user to subscribe to at least one service that can output personalized content;
generating personalized content for the at least one user;
generating a call structure to deliver the personalized content to the at least one user, the call structure comprising at least one active voice page having one or more personalized menus to enable the at least one user to navigate through the personalized content;
determining a set of style properties associated with the at least one user;
enabling the at least one service to initiate an interactive voice-enabled communication session between the at least one user and a call server;
generating speech output from the call structure using the style properties; and
, transmitting the speech output to the at least one user using the style properties.
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Accused Products
Abstract
This invention relates to a system and method for creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems and other data repositories. More specifically, the invention relates to a system and method that enable personalized delivery of information in real-time, via natural language voice communication with a voice-enabled terminal device. The system and method combines personalized information broadcast technology with an active voice page. An active voice page is created by the system, stored in a call database and used to generate dynamic voice menus. A call server retrieves the AVP from the call database and delivers the content of the service by dialing a subscriber'"'"'s telephone number, speaking message text to the subscriber and recording the subscriber'"'"'s input in response to the call menus. A unique AVP is generated for each subscriber scheduled to receive voice service content.
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Citations
22 Claims
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1. A method for providing interactive, real-time, voice transmission of personalized information to at least one user comprising the steps of:
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enabling the at least one user to subscribe to at least one service that can output personalized content;
generating personalized content for the at least one user;
generating a call structure to deliver the personalized content to the at least one user, the call structure comprising at least one active voice page having one or more personalized menus to enable the at least one user to navigate through the personalized content;
determining a set of style properties associated with the at least one user;
enabling the at least one service to initiate an interactive voice-enabled communication session between the at least one user and a call server;
generating speech output from the call structure using the style properties; and
,transmitting the speech output to the at least one user using the style properties. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for providing interactive, real-time, voice transmission of personalized information to at least one user comprising:
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a subscription interface for enabling the at least one user to subscribe to at least one service that can output personalized content;
a server for generating personalized content and generating a call structure to deliver the personalized content to the at least one user, the call structure comprising at least one active voice page having one or more personalized menus to enable the at least one user to navigate through the personalized content;
a personalization engine for determining a set of style properties associated with the at least one user;
a call server for enabling the at least one service to initiate an interactive voice-enabled communication session with the at least one user;
a text to speech engine for generating speech output from the call structure using the style properties; and
,a voice network for transmitting the speech output to the at least one user using the style properties. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A method for providing interactive, real-time, voice transmission of personalized information to at least one user comprising the steps of:
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enabling the at least one user to subscribe to at least one service that can output personalized content;
generating personalized content for the at least one user;
generating a call structure to deliver the personalized content to the at least one user, the call structure comprising at least one active voice page having one or more personalized menus to enable the at least one user to navigate through the personalized content;
determining a set of style properties associated with the at least one user;
enabling the at least one service to initiate an interactive voice-enabled communication session between the at least one user and a call server;
generating speech output from the call structure using the style properties;
transmitting the speech output to the at least one user using the style properties; and
enabling the at least one user to interact with the voice-enabled communication in real-time during the interactive voice-enabled communication session.
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22. A system for providing interactive, real-time, voice transmission of personalized information to at least one user comprising:
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a subscription interface for enabling the at least one user to subscribe to at least one service that can output personalized content;
a server for generating personalized content and generating a call structure to deliver the personalized content to the at least one user, the call structure comprising at least one active voice page having one or more personalized menus to enable the at least one user to navigate through the personalized content;
a personalization engine for determining a set of style properties associated with the at least one user;
a call server for enabling the at least one service to initiate an interactive voice-enabled communication session with the at least one user;
a text to speech engine for generating speech output from the call structure using the style properties;
a voice network for transmitting the speech output to the at least one user using the style properties; and
a user response module that enables the at least one user to interact with the voice-enabled communication in real-time during the interactive voice-enabled communication session.
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Specification