Method for providing consolidated specification and handling of multimedia call prompts
First Claim
1. A method comprising:
- receiving a transaction routing script at a script generator; and
automatically generating a media-specific script for each of a plurality of communication mediums in accordance with the transaction routing script.
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Accused Products
Abstract
Methods and apparatus for generating media-specific scripts for a plurality of multimedia communications systems are described. A method includes the step of receiving a transaction routing script. A media-specific script is generated for a plurality of communications media in accordance with the transaction routing script. An apparatus includes a transaction processor for receiving and routing communications from a plurality of communications mediums. A script generator generates a plurality of scripts specific to selected communications mediums in accordance with a media-independent portion of a pre-determined transaction routing script. In one embodiment, the pre-determined transaction routing script includes at least one prompt, at least one selectable option and a routing destination for each selectable option. In various embodiments, a media-specific script may correspond to electronic mail, touch tone telephone, or interactive voice response telephone communications medium. In one embodiment, a media-specific script defines at least one web page. In another embodiment, a media-specific script defines a plurality of hyperlinked web pages.
45 Citations
20 Claims
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1. A method comprising:
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receiving a transaction routing script at a script generator; and
automatically generating a media-specific script for each of a plurality of communication mediums in accordance with the transaction routing script. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. An apparatus comprising:
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a transaction processor to receive and route communications from a plurality of communications mediums, and a script generator coupled to the transaction processor, wherein the script generator is to automatically generate a plurality of media-specific routing scripts corresponding to selected communications mediums associated with the transaction processor in accordance with a media-independent portion of a pre-determined transaction routing script. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification