Web site monitoring

• US 6,850,975 B1
• Filed: 11/29/1999
• Issued: 02/01/2005
• Est. Priority Date: 11/29/1999
• Status: Expired due to Fees

• Current Assignee: Intel Corporation
• Original Assignee: Intel Corporation
• Inventors: Tsai, James, Danneels, Gunner D., Nee, Peter A.
• Primary Examiner(s): Harvey, Jack B.
• Assistant Examiner(s): BLAIR, DOUGLAS B
• Application Number:
  US09/450,704
• Time in Patent Office: 1,891 Days
• Field of Search: 709/203, 709217-218, 709/224, 709/311, 709/204, 707/10, 707/513, 705 26- 27
• US Class Current: 709/224
• CPC Class Codes: G06F 16/958 Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking

Abstract

A web site system that dynamically generates web pages for a user includes a monitoring system. The monitoring system stores a copy of the dynamically generated web page and displays the copy of the web page to a web site representative on request. This permits the representative to make a more accurate analysis of a user'"'"'s problem or question, thereby improving customer support.

Claims

1. A method of operating a web site, comprising:

dynamically generating a web page for a user;

sending the dynamically generated web page from a server at a web site to the user at a client system;

storing a copy of the dynamically generated web page as a markup language document in a non-volatile storage of a monitoring subsystem of the web site in association with user information, the markup language document being created each time a cope of he dynamically generated web page is stored;

receiving a request from a web site representative for information concerning the user; and

displaying the copy of the markup language document from the non-volatile storage to the representative to provide the copy of the dynamically generated web page to the representative.

2. The method of claim 1, wherein the web page is dynamically generated in response to a user request received by the web site.

3. The method of claim 2, wherein the user request is received and the web page is sent over a network.

4. The method of claim 1, wherein the web page is a web page being viewed by the user at a time the request is received from the web site representative.

5. The method of claim 4, wherein a plurality of web pages are generated and stored, and the method further comprises determining which of the plurality of web pages is the web page being viewed by the user.

6. The method of claim 1, wherein the web page is a web page previously viewed by the user at a time the request is received from the web site representative.

7. The method of claim 6, wherein a plurality of web pages are generated and stored, and the method further comprises displaying a series of web pages previously viewed by the user.

8. The method of claim 1, wherein the copy of the web page is stored in a database of the monitoring subsystem.

9. The method of claim 1, further comprising storing session information with the copy in the database.

10. The method of claim 9, wherein the session information includes one or more of a user identification, a universal resource locator identifying the web page, and a time that the web site receives a web page request from the user.

11. The method of claim 1, wherein the web page is stored as an HTML document.

12. The method of claim 1, further comprising removing the copy of the web page from storage.

13. The method of claim 12, wherein the copy of the web page is removed a predetermined time after the user ends a session.

14. The method of claim 12, wherein the copy of the web page is removed a predetermined time after the user leaves the web page.

15. A web site system, comprising:

a web page engine to dynamically generate a web page;

a web server to send the dynamically generated web page to a user at a client;

a monitoring subsystem to hold a copy of the dynamically generated web page as a markup language document in a non-volatile storage in association with user information, the markup language document being created each time a copy of the dynamically generated web page is held in the monitoring system; and

a processor configured to receive a request from a web site representative for information concerning the user and display the copy of the markup language document from the non-volatile storage to the representative to provide the copy of the dynamically generated web page to the representative.

16. The system of claim 15, wherein the web page is a web page being viewed by the user at a time the request is received from the web site representative.

17. The system of claim 15, wherein the web page is a web page previously viewed by the user at a time the request is received from the web site representative.

18. The system of claim 15, wherein the processor is configured to remove the copy of the web page from the monitoring subsystem.

19. A web site system, comprising:

means for dynamically generating a web page at a server in response to a request from a user at a client; and

means for storing a copy of the dynamically generated web page as a markup language document in a non-volatile storage in association with user information and providing the copy of the markup language document from the non-volatile storage to a web site representative in response to a request from the representative to provide the copy of the dynamically generated web page to the representative, the markup language document being created each time a copy of the dynamically generated web page is stored.

20. An article, comprising a computer readable storage medium for storing instructions to cause a computer system to:

dynamically generate a web page for a user;

send the dynamically generated web page from a server to the user at a client system;

storing a copy of the dynamically generated web page as a markup language document in a non-volatile storage of a monitoring subsystem of the web site in association with user information, the markup language document being created each time a copy of the dynamically generated web page is stored;

receiving a request from a web site representative for information concerning the user; and

displaying the copy of the markup language document from the non-volatile storage to the representative to provide the copy of the dynamically generated web page to the representative.