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Method and system for processing customer requests and generating associated information correlated to ordered products

  • US 6,853,981 B1
  • Filed: 09/21/1999
  • Issued: 02/08/2005
  • Est. Priority Date: 09/21/1999
  • Status: Expired due to Fees
First Claim
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1. A method for processing customer requests and generating associated information correlated to ordered products by utilizing at least one computing mechanism, said method comprising the steps of:

  • receiving multiple customer requests from at least one source;

    identifying at least one product from each said customer request;

    summing a quantity of said identified products from said customer requests;

    determining a value for said summation of quantity for said identified products during a predetermined time period;

    determining an appropriate output device;

    correlating technical information associated with each said identified product, said technical information including a repair manual; and

    delivering said technical information to said appropriate output device for each said identified product for said quantity summation value of identified products during said predetermined time period; and

    said output device is a printer.

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