Enduser diagnostic system and method for computer-based error interpretation
First Claim
1. An enduser diagnostic system, comprising:
- (a) a network addressable device;
(b) a computer-based system, the computer-based system including a system registry; and
(c) an inspector linked with the system registry and the network addressable device wherein the inspector compiles examination data for the computer-based system, said examination data comprised of configuration data and diagnostic data of past solutions to error problems for said computer based system, and wherein the examination data is displayed by the computer-based system for user approval prior to connecting with the network addressable device.
2 Assignments
0 Petitions
Accused Products
Abstract
An enduser diagnostic system or “system” (10) for computer-based error interpretation includes a network addressable device (33), a computer-based system (20), and an inspector (40). The network addressable device (33) provides solutions for error problems associated with the computer-based system (20). The computer-based system (20) includes a system registry (26) for storing information required for configuring software and hardware components that define the computer-based system (20). The inspector (40) is a software component linked with the system registry (26) and the network addressable device (33). The inspector (40) compiles examination data by accessing the computer-based system (20) including the system registry (26). By generating examination data, the inspector (40) quickly and accurately provides information, including real-time information, required for assisting the network addressable device (33) with supplying a solution to the error.
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Citations
17 Claims
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1. An enduser diagnostic system, comprising:
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(a) a network addressable device;
(b) a computer-based system, the computer-based system including a system registry; and
(c) an inspector linked with the system registry and the network addressable device wherein the inspector compiles examination data for the computer-based system, said examination data comprised of configuration data and diagnostic data of past solutions to error problems for said computer based system, and wherein the examination data is displayed by the computer-based system for user approval prior to connecting with the network addressable device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method for computer-based error interpretation, comprising:
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(a) engaging an inspector linked with a computer-based system;
(b) generating examination data associated with the computer-based system via the inspector, said examination data comprised of configuration data and diagnostic data of past solutions to error problems for said computer based system, wherein the examination data is displayed by the computer-based system for user approved prior to connecting with a network addressable device; and
(c) sending the examination data to the network addressable device. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16, 17)
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Specification