Systems and methods of inventory management utilizing unattended facilities

• US 6,866,195 B2
• Filed: 10/31/2002
• Issued: 03/15/2005
• Est. Priority Date: 10/31/2002
• Status: Active Grant

• Current Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Original Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Inventors: Joyce, Robert F., Fratt, Douglas David, Bong, Juwono W., Knowles, Clyde W.
• Primary Examiner(s): Lee, Michael G.
• Assistant Examiner(s): PAIK, STEVEN SANGYUL
• Application Number:
  US10/285,115
• Publication Number:
  US 20040084526A1
• Time in Patent Office: 866 Days
• Field of Search: 235/385, 235/375, 235/382, 235/383, 235/492, 235/487, 235/454, 235/453, 340/568.01, 705/26
• US Class Current: 235/385
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G07F 17/13 the containers being a postal pick-up locker

Abstract

An inventory management system utilizes unattended facilities remote from a central warehouse for service parts logistics. Items are placed in inventory in secure enclosures at the unattended facilities by the inventory management service. The unattended facilities may be located near one or more customers to reduce a service technician'"'"'s travel time and customers'"'"' inventory costs. A service technician utilizes a passcode to retrieve needed items. The service technician may order items that are not kept in the inventory of the unattended facility in which case the items may be delivered to the unattended facility and the service technician may receive a notification related to all the items that comprise an order that the order is ready for pick up at an unattended facility. Unused, used or damaged parts may be returned by a technician to a remote secure enclosure where such returned parts may be retrieved and disposed of, repaired or placed back into inventory if not damaged or after repair, and the processing of such returned parts begins by information entered into a data entry device at the remote secure enclosure location. Return items that are not damaged may be included in the inventory of an unattended facility.

Claims

1. A method for the unattended distribution and retrieval of returned items by an inventory management service, comprising:

providing an unattended facility comprised of at least one secure enclosure at a location that is remote from a central warehouse and that is geographically close to a plurality of customers of the inventory management service;

receiving information from said plurality of customers regarding a certain plurality of service parts that comprise an inventory of items that are to be placed in the unattended facility;

placing paid inventory of items in said unattended facility;

maintaining said inventory of items within one or more secure enclosures of the unattended facility;

allowing said plurality of customers to access the inventory of items, as needed;

receiving from at least one of said plurality of customers a request for delivery of an order comprised of one or more items that are not included in the inventory of items;

responding to the request for delivery transporting the order from the central warehouse to the unattended facility and placing the items that comprise the order in the one or more secure enclosures of the unattended facility;

providing a single notification to the customer that the items comprising the customer'"'"'s order have been placed in one or more secure enclosures of the unattended facility;

securely maintaining the order within the unattended facility until the order is retrieved up by the customer; and

allowing the customer to access the order within the unattended facility.

2. The method of claim 1 wherein the single notification includes a passcode and said passcode is used by the customer to gain access to the secure enclosures of the unattended facility so that the customer may retrieve the items comprising the order.

3. The method of claim 1 wherein the single notification is an electronic page to a wireless electronic paging device.

4. The method of claim 1 wherein the single notification is an electronic mail message sent to the customer.

5. The method of claim 1 wherein the single notification is a telephonic transmission sent to the customer.

6. A method for the return of a return item to an unattended facility, comprising:

providing an unattended facility located remote from a central warehouse, the unattended facility comprised of one or more secure enclosures with each secure enclosure having a door with a lock;

a data entry device; and

a processor wherein the processor is configured to lock or unlock the lock on the door when a passcode is entered into the data entry device;

returning a return item comprised of one or more return parts to the unattended facility;

entering return information about said return item into the data entry device;

associating the return item with a return identifier, wherein the return identifier contains information about the return item including a status of the return item that indicates whether said return item is used or unused;

placing the return item in the one or more secure enclosures of the unattended facility and closing and locking each door of the secure enclosure in which the return item is placed;

transmitting the return information from the unattended facility to a central server via a network; and

utilizing the return information to process the return item prior to the return item'"'"'s arrival at the central warehouse.

7. The method of claim 6, further including the steps of:

securely maintaining the return items in the one or more secure enclosures of the unattended facility until they are retrieved;

accessing the one or more secure enclosures of the unattended facility that contain the return items by entering the passcode into the data entry device; and

retrieving the return item from one or more secure enclosures of the unattended facility and transporting the return item to a central warehouse.

8. The method of claim 6, further comprising creating said return identifier at the unattended facility.

9. The method of claim 6, further comprising creating a receipt for the return item placed in the unattended facility.

10. The method of claim 6, further comprising attaching the return identifier to the return item by a person returning the return item to the unattended facility.

11. A method of inventory management utilizing an unattended facility comprising:

providing an unattended facility located remote from a central warehouse, the unattended facility comprised of one or more secure enclosures with each secure enclosure having a door with a lock;

a data entry device; and

a processor wherein the processor configured to lock or unlock the lock on the door when a passcode is entered into the data entry device;

maintaining an inventory of items comprised of a plurality of service parts in the secure enclosures of the unattended facility;

receiving a return item comprised of one or more return parts at the unattended facility;

associating the return item with a return identifier, wherein said return identifier includes information about the return item including a status for the return item that indicates whether the return item is used or unused;

receiving return information about the return item into the data entry device wherein the return information includes the status for the return item;

receiving the return item in one or more secure enclosures of the unattended facility and having the door of each of this secure enclosures in which the return item is placed closed and locked;

transmitting the return information from the unattended facility to a central server via a network;

determining whether the return item is acceptable or not acceptable for placement into the inventory of items of the unattended facility from the status of the return item;

responsive to a finding of the return item being acceptable, placing the return item into the inventory of items of the unattended facility; and

responsive to a finding of the return item not being acceptable, returning the return item to the central warehouse and utilizing the return information to process the return item prior to the return items'"'"'s arrival at the central warehouse.

12. The method of claim 11, further comprising creating a receipt at the unattended facility for the return item.

13. The method of claim 12 further comprising associating a return identifier with the return item.

14. The method of claim 13 further comprising creating a return identifier at the unattended facility.

15. A method of inventory management of unattended facilities comprising:

providing one or more unattended facilities located remote from a central warehouse, each unattended facility comprised of one or more secure enclosures with each secure enclosure having a door with a lock;

a data entry device; and

a processor wherein the processor configured to lock or unlock the lock on the door when a passcode is entered into the data entry device;

receiving a return item comprised of one or more service parts at the unattended facility;

receiving return information about the return item into the data entry device;

determining a status of the return item from the return information, wherein said status indicates whether the return item is used or unused; and

comparing the status to a predetermined status and responsive to said status being a predetermined status, designating the return item as an inventory item in one of the unattended facilities.

16. A method of inventory management utilizing an unattended facility comprising:

providing an unattended facility located remote from a central warehouse, the unattended facility comprised of one or more secure enclosures with each secure enclosure having a door with a lock;

a data entry device; and

a processor wherein the processor configured to lock or unlock the lock on the door when a passcode is entered into the data entry device;

maintaining an inventory of items comprised of a plurality of service parts in the secure enclosures of the unattended facility;

receiving a return item comprised of one or more return parts at the unattended facility;

attaching a return identifier to the return item, wherein said return identifier includes information about the return item;

receiving return information about the return item into the data entry device wherein the return information includes a status for the return item; and

receiving the return item in one or more secure enclosures of the unattended facility and having the door of each of the secure enclosures in which the return item is placed closed and locked.

17. The method of claim 16, further comprising:

comparing the status of the return item to a predetermined status to determine whether the return item is acceptable or not acceptable for placement into the inventory of items of the unattended facility from the status of the return item;

responsive to a finding of the return item being acceptable, placing the return item into the inventory of items of the unattended facility; and

responsive to a finding of the return item not being acceptable, returning the return item to the central warehouse and utilizing the return information to process the return item prior to the return item'"'"'s arrival at the central warehouse.

18. The method of claim 17, wherein the status indicates whether the return item is used, unused, good or bad.

19. The method of claim 16, further comprising creating a receipt at the unattended facility for the return item.

20. The method of claim 16, further comprising creating a return identifier at the unattended facility.

21. A method of inventory management utilizing an unattended facility comprising:

providing an unattended facility located remote from a central warehouse, the unattended facility comprised of one or more secure enclosures with each secure enclosure having a door with a lock;

a data entry device; and

a processor wherein the processor configured to lock or unlock the lock on the door when a passcode is entered into the data entry device;

receiving a return item comprised of one or more return parts at the unattended facility;

associating a return identifier with the return item, wherein said return identifier includes information about the return item;

receiving return information about the return item into the data entry device, wherein the return information includes a status for the return item that indicates whether the return item is used or unused; and

receiving the return item in one or more secure enclosures of the unattended facility and having the door of each of the secure enclosures in which the return item is placed closed and locked.

22. The method of claim 21, further comprising:

comparing the status of the return item to a predetermined status to determine whether the return item is acceptable or not acceptable for placement into an inventory of items comprised of a plurality of service parts at the unattended facility from the status of the return item;

responsive to a finding of the return item being acceptable, placing the return item into the inventory of items of the unattended facility; and

responsive to a finding of the return item not being acceptable, returning the return item to the central warehouse and utilizing the return information to process the return item prior to the return item'"'"'s arrival at the central warehouse.

23. The method of claim 21, further comprising creating a receipt at the unattended facility for the return item.

24. The method of claim 21, further comprising creating a return identifier at the unattended facility.

25. A method for the return of a return item to an unattended facility, comprising:

providing an unattended facility located remote from a central warehouse, the unattended facility comprised of one or more secure enclosures with each secure enclosure having a door with a lock;

a data entry device; and

a processor wherein the processor is configured to lock or unlock the lock on the door when a passcode is entered into the data entry device;

returning a return item comprised of one or more return parts to the unattended facility;

entering return information about said return item into the data entry device;

attaching a return identifier to the return item, wherein the return identifier contains information about the return item including a status for the return item that indicates whether the return item is used or unused; and

placing the return item in the one or more secure enclosures of the unattended facility and closing and locking each door of the secure enclosure in which the return item is placed.

26. The method of claim 25, further comprising:

transmitting the return information from the unattended facility to a central server via a network;

making the return information available at an interface at the central warehouse; and

utilizing the return information to process the return item prior to the return item'"'"'s arrival at the central warehouse.

27. The method of claim 25, further including the steps of:

securely maintaining the return items in the one or more secure enclosures of the unattended facility until they are retrieved;

accessing the one or more secure enclosures of the unattended facility that contain the return items by entering the passcode into the data entry device; and

retrieving the return item from one or more secure enclosures of the unattended facility and transporting the return item to a central warehouse.

28. The method of claim 25, further comprising creating said return identifier at the unattended facility.

29. The method of claim 25, further comprising creating a receipt for the return item placed in the unattended facility.

30. A method for the return of a return item to an unattended facility, comprising:

providing an unattended facility located remote from a central warehouse, the unattended facility comprised of one or more secure enclosures with each secure enclosure having a door with a lock;

a data entry device; and

a processor wherein the processor is configured to lock or unlock the lock on the door when a passcode is entered into the data entry device;

returning a return item comprised of one or more return parts to the unattended facility;

entering return information about said return item into the data entry device, wherein said return information includes a status for the return item that indicates whether the return item is used or unused;

associating the return item with a return identifier, wherein the return identifier contains information about the return item;

placing the return item in the one or more secure enclosures of the unattended facility; and

closing and locking each door of the secure enclosure in which the return item is placed.

31. The method of claim 30, further comprising:

transmitting the return information from the unattended facility to a central server via a network;

making the return information available at an interface at the central warehouse; and

utilizing the return information to process the return item prior to the return item'"'"'s arrival at the central warehouse.

32. The method of claim 30, further including the steps of:

securely maintaining the return items in the one or more secure enclosures of the unattended facility until they are retrieved;

accessing the one or more secure enclosures of the unattended facility that contain the return items by entering the passcode into the data entry device; and

retrieving the return item from one or more secure enclosures of the unattended facility and transporting the return item to a central warehouse.

33. The method of claim 30, further comprising creating said return identifier at the unattended facility.

34. The method of claim 30, further comprising creating a receipt for the return item placed in the unattended facility.

35. A method for the unattended distribution and retrieval of returned items by an inventory management service, comprising:

providing an unattended facility comprised of at least one secure enclosure at a location that is remote from a central warehouse and that is geographically close to a plurality of customers of the inventory management service;

receiving information from said plurality of customers regarding a certain plurality of service parts needed by the plurality of customers that comprise an inventory of items that are to be placed in the unattended facility;

placing said inventory of items in said unattended facility;

allowing said plurality of customers to access and obtain one or more items from the inventory of items; and

monitoring the inventory of items in the unattended facility by the inventory management service and replenishing the inventory of items as needed.

36. The method of claim 35, wherein the monitoring of said inventory of items in the unattended facility by the inventory management service is performed automatically.

37. A method for the unattended distribution and retrieval of returned items by an inventory management service, comprising:

providing an unattended facility comprised of at least one secure enclosure at a location that is remote from a central warehouse and that is geographically close to a plurality of customers of the inventory management service;

receiving information from said plurality of customers regarding a certain plurality of service parts needed by the plurality of customers that comprise an inventory of items that are to be placed in the unattended facility;

placing said inventory of items in said unattended facility;

allowing said plurality of customers to access and obtain one or more items from the inventory of items; and

allowing said plurality of customers to return said one or more items to the unattended facility if said one or more items are unused.

38. The method of claim 37, further comprising monitoring the inventory of items in the unattended facility by the inventory management service and replenishing the inventory of items as needed.

39. The method of claim 37, wherein the monitoring of said inventory of items in the unattended facility by the inventory management service is performed automatically.

40. A method for the unattended distribution of items and retrieval of returned items by an inventory management service, comprising:

providing an unattended facility comprised of at least one or more secure enclosures at a location that is remote from a central warehouse and that is geographically close to a plurality of customers of the inventory management service;

receiving information from said plurality of customers regarding a certain plurality of service parts that comprise an inventory of items that are to be placed in the unattended facility;

placing said inventory of items in said unattended facility;

maintaining the inventory of items in the secure enclosures of the unattended facility;

if an order for one or more service parts is received from at least one of said plurality of customers, then

allowing said customer to access the inventory of items maintained within said unattended facility to fulfill said order; and

if a return item is to be returned to said unattended facility by at least one of said plurality of customers, then associating the return item with a return identifier, wherein the return identifier contains information about the return item including a status of the return item that indicates whether said return item is used or unused.

41. A method for the unattended distribution of items and retrieval of returned items by an inventory management service, comprising:

providing an unattended facility comprised of at least one or more secure enclosures at a location that is remote from a central warehouse and that is geographically close to a plurality of customers of the inventory management service;

receiving information from said plurality of customers regarding a certain plurality of service parts that comprise an inventory of items that are to be placed in the unattended facility;

placing said inventory of items in said unattended facility;

if an order for one or more service parts is received from at least one of said plurality of customers, then

allowing said customer to access the inventory of items maintained within said unattended facility to fulfill said order; and

if a return item is to be returned to said unattended facility by at least one of said plurality of customers, then associating the return item with a return identifier, wherein the return identifier contains information about the return item including a status of the return item that indicates whether said return item is used or unused.