Single telephone number access to multiple communications services
First Claim
1. In a telecommunications system, a method comprising the steps of:
- retrieving, by a subscriber via a single phone number service, a voicemail message from a voice mailbox;
updating over the Internet a subscriber profile associated with the single phone number service, by a subscriber via a web server;
calling the phone number to retrieve the voicemail message from the voice mailbox;
attaching an automatic number identifier (ANI) associated with a phone number of the party that left the voicemail message to the voicemail message; and
selectively calling the party that left the voicemail message, by an automatic callback service for calling a party that left the voicemail message.
11 Assignments
0 Petitions
Accused Products
Abstract
A platform provides access to multiple telecommunications services via a single telephone number. These services may include, for example, voicemail services, facsimile messaging services, paging services, and outbound calling services. A guest caller may call the single phone number to speak to a subscriber, leave a voicemail message for a subscriber, leave a facsimile message for a subscriber, or place a page to a subscriber. A subscriber may call the phone number to place outbound calls. In addition, a subscriber may call the single phone number to retrieve or send facsimile messages and/or voicemail messages. A subscriber may also call the phone number to configure service options. For instance, a subscriber may select routing options and choose what services are available to guest callers.
152 Citations
15 Claims
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1. In a telecommunications system, a method comprising the steps of:
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retrieving, by a subscriber via a single phone number service, a voicemail message from a voice mailbox;
updating over the Internet a subscriber profile associated with the single phone number service, by a subscriber via a web server;
calling the phone number to retrieve the voicemail message from the voice mailbox;
attaching an automatic number identifier (ANI) associated with a phone number of the party that left the voicemail message to the voicemail message; and
selectively calling the party that left the voicemail message, by an automatic callback service for calling a party that left the voicemail message. - View Dependent Claims (2, 3)
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4. A telecommunications system for providing a single phone number service, comprising:
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an automated call distributor (ACD) configured to receive a call from a switch network;
a voicemail/faxmail platform (VFP) configured to answer the call from the ACD, the VFP providing to a subscriber via the single phone number service retrieval of a voicemail message from a voice mailbox and an automatic callback service for calling a party that left the voicemail message; and
a web server for allowing the subscriber to update over the Internet a subscriber profile associated with the single phone number service, wherein the VFP is configured to attach an automatic number identifier (ANI) associated with a phone number of the party that left the voicemail message to the voicemail message and to selectively initiate calling of the party that left the voicemail message. - View Dependent Claims (5)
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6. A method for providing voicemail services via a single number incorporating subscriber profile information comprising:
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receiving via the Internet, from a subscriber, profile update information associated with a voicemail service;
receiving a call, at a single number, from a guest caller to the subscriber;
recording, with the voicemail service, a voicemail message from the guest caller;
determining the automatic number identifier (ANI) of the guest caller;
storing the ANI of the guest caller and associating it with the voicemail message from the guest caller;
receiving a call, at the single number, from the subscriber; and
selectively calling the ANI associated with the voicemail message from the guest caller. - View Dependent Claims (7, 8, 9, 10)
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11. A system for providing voicemail services via a single number incorporating subscriber profile information, comprising:
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means for receiving via the Internet, from a subscriber, profile update information associated with a voicemail service;
means for receiving a call, at a single number, from the guest caller to the subscriber;
means for recording, with the voicemail service, a voicemail message from the guest caller;
means for determining the automatic number identifier (ANI) of the guest caller;
means for storing the ANI of the guest caller and associating it with the voicemail message from the guest caller;
means for receiving a call, at the single number, from the subscriber; and
means for selectively calling the ANI associated with the voicemail message from the guest caller. - View Dependent Claims (12, 13, 14, 15)
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Specification