System and method for multi-stage data logging

• US 6,870,920 B2
• Filed: 07/02/2002
• Issued: 03/22/2005
• Est. Priority Date: 06/02/1999
• Status: Expired due to Term

• Current Assignee: Nuance Communications, Inc. (Microsoft Corporation)
• Original Assignee: Dictaphone Corporation (Microsoft Corporation)
• Inventors: Henits, John
• Primary Examiner(s): TIEU, BENNY QUOC
• Application Number:
  US10/187,865
• Publication Number:
  US 20020164007A1
• Time in Patent Office: 994 Days
• Field of Search: 379/207.02, 360/39, 360/5, 709/217, 709/218, 709/219, 714/4, 704/200, 705/39
• US Class Current: 379/207.02
• CPC Class Codes: H04M 15/47 Fraud detection or prevention means
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2215/0148 Fraud detection or prevention means
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

A multi-stage data logging system comprising a telecommunications stage for receiving, processing, and compressing data from one or more input channels, a recorder stage for storing said data to a memory device, a distribution stage for retrieving said stored data and distributing said data to one or more output channels, and a plurality of interface paths linking said three stages to one another. Different stages of the system can be located wide distances apart and the interface paths linking the three stages can be automatically switched to achieve fault tolerance of the system.

Claims

1. A method for accessing information in at least one digital logger storing data associated with input from a plurality of input channels, comprising:

at a Web server having access to said at least one digital logger, receiving a request for retrieval of stored data from a client;

retrieving stored data in accordance with the received request; and

transferring the retrieved data to the client.

2. The method of claim 1 wherein the step of retrieving stored data comprises accessing a record of an input channel made by said at least one digital logger.

3. The method of claim 2 wherein the step of retrieving stored data comprises accessing call information for a record of an input channel made by said at least one digital logger.

4. The method of claim 2 wherein the step of retrieving stored data comprises providing direct access to a record of an input channel stored in said at least one digital logger.

5. The method of claim 1 wherein the step of retrieving stored data comprises causing a process to access data stored in said at least one digital logger through a common gate interface.

6. The method of claim 1 wherein the step of retrieving stored data comprises accessing archived data at the Web server corresponding to a record of an input channel made by said at least one digital logger.

7. A method for accessing information in a digital logging system storing data associated with input from a plurality of communication channels, comprising:

receiving an information request from a user at a network server having access to a plurality of data records created by the logging system, the records corresponding to data transmitted over a communication channel;

providing to the user a description of services offered by the network server;

receiving at the network server an indication of a service selected by the user;

running at the network server of a software routine causing the server to elicit from the user one or more of the following;

user information, user ID, authorization level, password and payment information;

in response to the elicited user data providing access to one or more stored records created by the logging system.

8. The method of claim 7, wherein the stored data records have unique record addresses.

9. The method of claim 7, wherein the network server is a Web server.

10. The method of claim 9, wherein the user and the Web server communicate through a web browser.

11. The method of claim 9 wherein the step of providing a description of services is performed by causing a home page associated with the logging system to be displayed.

12. The method of claim 7, wherein the network server is a file server.

13. The method of claim 7, wherein the step of providing access to one or more records comprises providing record information including one or more of:

file name, date created, size of the record, audio type files in use, total associated files, and a command set code.

14. The method of claim 13 further comprising the step of providing the user with instructions for decoding playback software.

15. The method of claim 7, wherein at least some data records created by the logging system are archived at the network server.

16. A method for accessing information stored by at least one digital logger storing data associated with input from a plurality of communication channels, comprising:

at a Web server having access to said information stored by at least one digital logger over a communications network, receiving a request for retrieval of stored data from a user;

retrieving said stored data from said information in accordance with the received request; and

transferring the retrieved data to the client.

17. The method of claim 16 wherein the step of retrieving stored data comprises accessing a record of a communication channel made by said at least one digital logger.

18. The method of claim 17 wherein the step of retrieving stored data comprises accessing call information for a record of a communication channel made by said at least one digital logger.

19. The method of claim 17 wherein the step of retrieving stored data comprises providing direct access to a record of a communication channel in said information stored by said at least one digital logger.

20. The method of claim 16 wherein the step of retrieving stored data comprises causing a process to access data stored in said at least one digital logger through a common gate interface.

21. The method of claim 16 wherein the step of retrieving stored data comprises accessing archived data at the Web server corresponding to a record of a communication channel made by said at least one digital logger.

22. A method for accessing information in at least one digital logger storing data from a plurality of input channels, comprising:

at a Web server having access to said at least one digital logger, receiving a request from a client for retrieval of stored data from one or more of a plurality of input channels;

retrieving data comprising said stored data in accordance with said received request; and

transferring said retrieved data to the client.

23. The method of claim 22 wherein the step of retrieving stored data comprises accessing a record of an input channel made by said at least one digital logger.

24. The method of claim 23 wherein the step of retrieving stored data comprises accessing call information for a record of an input channel made by said at least one digital logger.

25. The method of claim 24 wherein said call information comprises voice data.

26. The method of claim 23 wherein the step of retrieving stored data comprises providing direct access to a record of an input channel stored in said at least one digital logger.

27. The method of claim 22 wherein the step of retrieving stored data comprises causing a process to access data stored in said at least one digital logger through a common gate interface.

28. The method of claim 22 wherein the step of retrieving stored data comprises accessing archived data at the Web server corresponding to a record of an input channel made by said at least one digital logger.