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Method and apparatus for processing a telephone call

  • US 6,871,212 B2
  • Filed: 05/14/2001
  • Issued: 03/22/2005
  • Est. Priority Date: 08/29/1997
  • Status: Expired due to Term
First Claim
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1. A method of processing a telephone call from a caller, the method including:

  • receiving the telephone call;

    identifying a telephone number associated with the telephone call;

    retrieving information associated with the caller from a database based on the telephone number;

    generating code, at a telephony server, for a web page that contains the information associated with the caller, wherein the web page is associated with an identifier; and

    transmitting the identifier associated with the web page to an agent selected to answer the telephone call.

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