Network and method for providing a calling name telecommunications service with automatic speech recognition capability
First Claim
1. A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising:
- a switch in communication with a telecommunications device associated with the telecommunications user for;
detecting a first terminating trigger specific to a first telecommunications service in response to a first incoming communication to the telecommunications device from a calling party; and
detecting a second trigger specific to a second telecommunications service in response to a second communication from the telecommunications device;
detecting a third trigger specific to a third telecommunications service in response to a third communication from the telecommunications device; and
routing the third communication to an operator services system in response to the detection of the third trigger; and
an intelligent resource server in communication with the switch for;
receiving the first incoming communication from the switch;
placing a first outgoing communication to the telecommunications device via the switch, the first outgoing communication including a first audible message identifying the calling party, wherein the intelligent resource server is configured for automatically recognizing a first predetermined keyword spoken by the telecommunications user in response to the first audible message;
receiving a second communication from the telecommunications device via the switch;
playing a second audible message for the telecommunications user in response to receiving the second communication, the second audible message prompting the telecommunications user to modify a call forwarding profile associated with the telecommunications user;
receiving the third communication from the operator services system with a first message including information regarding a party requested by the telecommunications user from the operator services system;
playing a third audible message for the telecommunications user in response to receiving the third communication, the third audible message including information regarding the party; and
prompting the telecommunications user to place a second outgoing communication to the party.
8 Assignments
0 Petitions
Accused Products
Abstract
A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, including a switch in communication with a telecommunications device associated with the telecommunications user for detecting a terminating trigger specific to the telecommunications service in response to an incoming communication to the telecommunications device from a calling party, and an intelligent resource server in communication with the switch for receiving the incoming communication from the switch, for placing an outgoing communication to the telecommunications device via the switch, the outgoing communication including an audible message identifying the calling party, and for automatically recognizing a predetermined keyword spoken by the telecommunications user in response to the outgoing communication.
-
Citations
40 Claims
-
1. A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising:
-
a switch in communication with a telecommunications device associated with the telecommunications user for;
detecting a first terminating trigger specific to a first telecommunications service in response to a first incoming communication to the telecommunications device from a calling party; and
detecting a second trigger specific to a second telecommunications service in response to a second communication from the telecommunications device;
detecting a third trigger specific to a third telecommunications service in response to a third communication from the telecommunications device; and
routing the third communication to an operator services system in response to the detection of the third trigger; and
an intelligent resource server in communication with the switch for;
receiving the first incoming communication from the switch;
placing a first outgoing communication to the telecommunications device via the switch, the first outgoing communication including a first audible message identifying the calling party, wherein the intelligent resource server is configured for automatically recognizing a first predetermined keyword spoken by the telecommunications user in response to the first audible message;
receiving a second communication from the telecommunications device via the switch;
playing a second audible message for the telecommunications user in response to receiving the second communication, the second audible message prompting the telecommunications user to modify a call forwarding profile associated with the telecommunications user;
receiving the third communication from the operator services system with a first message including information regarding a party requested by the telecommunications user from the operator services system;
playing a third audible message for the telecommunications user in response to receiving the third communication, the third audible message including information regarding the party; and
prompting the telecommunications user to place a second outgoing communication to the party. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
-
-
10. A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising:
-
a switch in communication with a telecommunications device associated with the telecommunications user for;
detecting a first terminating trigger specific to a first telecommunications service in response to a first incoming communication to the telecommunications device from a calling party;
detecting a second trigger specific to a second telecommunications service in response to a second communication from the telecommunications device;
detecting a third trigger specific to a third telecommunications service in response to a third communication from the telecommunications device; and
routing the third communication to an operator services system in response to the detection of the third trigger; and
a call processing module in communication with the switch for;
receiving the first incoming communication from the switch;
placing a first outgoing communication to the telecommunications device via the switch, the first outgoing communication including a first audible message identifying the calling party to the telecommunications user;
receiving the second communication from the telecommunications device via the switch; and
playing a second audible message for the telecommunications user in response to receiving the second communication, the second audible message prompting the calling party to modify a call forwarding profile associated with the telecommunications user;
receiving the third communication from the operator services system with a first message including information regarding a party requested by the telecommunications user from the operator services system;
playing a third audible message for the telecommunications user in response to receiving the third communication, the third audible message including information regarding the part; and
prompting the telecommunications user to place a second outgoing communication to the party; and
an automatic speech recognition module in communication with the switch for;
recognizing a first predetermined keyword spoken by the telecommunications user in response to the first outgoing communication;
recognizing a second predetermined keyword spoken by the telecommunications user in response to the second audible message; and
recognizing a third predetermined keyword spoken by the telecommunications user in response to the third audible message. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
-
-
22. An intelligent resource server for providing a telecommunications service with automatic speech recognition for a telecommunications user, comprising:
-
a call processing module for;
receiving from a switch in communication with a telecommunications device associated with the telecommunications user a first incoming communication to the telecommunications device from a calling party;
placing a first outgoing communication to the telecommunications device via the switch, the first outgoing communication including a first audible message identifying the calling party to the telecommunications user;
receiving from the switch in communication with the telecommunications device associated with the telecommunications user a second communication; and
playing a second audible message for the telecommunications user in response to receiving the second communication, the second audible message prompting the calling party to modify a call forwarding profile associated with the telecommunications user;
receiving a third communication from an operator services system with a first message including information regarding a party requested by the telecommunications user from the operator services system wherein the third communication was routed to the operator services system in response to the detection of a third trigger;
playing a third audible message for the telecommunications user in response to receiving the third communication, the third audible message including information regarding the party; and
prompting the telecommunications user to place a second outgoing communication to the party; and
an automatic speech recognition module in communication with the call processing module for;
recognizing a first predetermined keyword spoken by the telecommunications user in response to the first outgoing communication;
recognizing a second predetermined keyword spoken by the telecommunications user in response to the second audible message; and
recognizing a third predetermined keyword spoken by the telecommunications user in response to the third audible message. - View Dependent Claims (23, 24, 25, 26, 27)
-
-
28. A method for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising:
-
detecting a first incoming communication from a calling party to the telecommunications user;
placing a first outgoing communication to the telecommunications user using an intelligent resource server, wherein the intelligent resource server in response to detection of the first incoming communication transmits the first outgoing communication including a first audible message identifying the calling party to the telecommunications user;
automatically recognizing at predetermined keyword spoken by the telecommunications user using the intelligent resource server, wherein the first predetermined keyword spoken by the telecommunications user is in response to the first outgoing communication;
detecting a second communication from the telecommunications device;
playing second audible message for the telecommunications user in response to receiving the second communication, the second audible message prompting the calling party to modify a call forwarding profile associated with the telecommunications user;
automatically recognizing a second predetermined keyword spoken by the telecommunications user in response to the second audible message;
detecting a third communication from the telecommunications device;
routing the third communication to an operator services system;
receiving the third communication from the orator services system with a second message including information regarding a party requested by the telecommunications user from the operator services system;
playing a third audible message for the telecommunications user in response to receiving the third communication, the third audible message including information regarding the party;
prompting the telecommunications user to place a second outgoing communication to the party; and
recognizing a third predetermined keyword spoken by the telecommunications user in response to the third audible message. - View Dependent Claims (29, 30, 31, 32, 33, 34, 40)
-
-
35. A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising:
-
means for detecting a first incoming communication from a calling party to the telecommunications user;
means for placing a first outgoing communication to the telecommunications user using an intelligent resource server, wherein the intelligent resource server in response to detection of the first incoming communication transmits the first outgoing communication including a first audible message identifying the calling party to the telecommunications user;
means for automatically recognizing a first predetermined keyword spoken by the telecommunications user using the intelligent resource server, wherein the first predetermined keyword spoken by the telecommunications user is in response to the first outgoing communication;
means for detecting a second communication from the telecommunications device;
means for playing a second audible message for the telecommunications user in response to receiving the second communication, the second audible message prompting the telecommunications user to modify a call forwarding profile associated with the telecommunications user;
means for automatically recognizing a second predetermined keyword spoken by the telecommunications user in response to the second audible message means for detecting a third communication from the telecommunications device;
means for routing the third communication to an operator services system;
means for receiving the third communication from the operator services system with a second message including information regarding a party requested by the telecommunications user from the operator services system;
means for playing a third audible message for the telecommunications user in response to receiving the third communication, the third audible message including information regarding the party;
means for prompting the telecommunications user to place a second outgoing communication to the party; and
means for recognizing a third predetermined keyword spoken by the telecommunications user in response to the third audible message. - View Dependent Claims (36, 37, 38, 39)
-
Specification