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Network and method for providing a calling name telecommunications service with automatic speech recognition capability

  • US 6,873,686 B1
  • Filed: 08/09/2000
  • Issued: 03/29/2005
  • Est. Priority Date: 08/09/2000
  • Status: Expired
First Claim
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1. A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising:

  • a switch in communication with a telecommunications device associated with the telecommunications user for;

    detecting a first terminating trigger specific to a first telecommunications service in response to a first incoming communication to the telecommunications device from a calling party; and

    detecting a second trigger specific to a second telecommunications service in response to a second communication from the telecommunications device;

    detecting a third trigger specific to a third telecommunications service in response to a third communication from the telecommunications device; and

    routing the third communication to an operator services system in response to the detection of the third trigger; and

    an intelligent resource server in communication with the switch for;

    receiving the first incoming communication from the switch;

    placing a first outgoing communication to the telecommunications device via the switch, the first outgoing communication including a first audible message identifying the calling party, wherein the intelligent resource server is configured for automatically recognizing a first predetermined keyword spoken by the telecommunications user in response to the first audible message;

    receiving a second communication from the telecommunications device via the switch;

    playing a second audible message for the telecommunications user in response to receiving the second communication, the second audible message prompting the telecommunications user to modify a call forwarding profile associated with the telecommunications user;

    receiving the third communication from the operator services system with a first message including information regarding a party requested by the telecommunications user from the operator services system;

    playing a third audible message for the telecommunications user in response to receiving the third communication, the third audible message including information regarding the party; and

    prompting the telecommunications user to place a second outgoing communication to the party.

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