Method for providing feedback on windows, messages and dialog boxes

• US 6,874,125 B1
• Filed: 05/03/2000
• Issued: 03/29/2005
• Est. Priority Date: 05/03/2000
• Status: Expired due to Fees

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Lupu, Corneliu I., Raj, Kiran, Carroll, Mark S.
• Primary Examiner(s): Kincaid, Kristine
• Assistant Examiner(s): Ke, Peng
• Application Number:
  US09/563,523
• Time in Patent Office: 1,791 Days
• Field of Search: 345/705, 345/708, 345/709, 345/764, 345/781, 345/808, 345/809, 345/840, 345/790, 345/791, 345/796
• US Class Current: 715/705
• CPC Class Codes: G06F 9/451 Execution arrangements for user interfaces

Abstract

A method to globally place a feedback button in every dialog box, message box, and top-level window in every application and message box in an operating system to provide a user with the opportunity to provide feedback for the dialog box, message box, or top-level window. The system checks a setting to determine if and what type of box/window that a feedback button will be placed and if the setting is enabled, a feedback button with customizable text will be placed on the box/window when the box/window is displayed if the type of window being displayed matches the type specified as having a feedback button. The system loads a program file that provides instructions to the user on how to provide feedback to a developer or system administrator when the user selects the feedback button. Once the user enters feedback, this feedback is sent to wherever the program file designated the information to be sent. Information about the box/window being displayed, including information about how the application got to the point of displaying the box/window, is sent along with the feedback. The user may also be sent to a website to allow the user to see what other people have reported about the box/window.

Claims

1. A computer-readable medium having computer-executable instructions for performing steps to provide feedback from an external user, the steps comprising:

creating at least one top-level window in response to a request;

checking a system registry for the presence of a feedback setting to determine if a feedback button is to be displayed;

determining a type of top-level window to display said feedback button;

displaying the feedback button when said top-level window is being displayed;

detecting when the external user selects said feedback button;

if the external user selects said feedback button;

loading a library to instruct the external user on how to enter feedback;

loading an interface; and

in response to the external user entering feedback, transferring information to the interface.

2. The computer-readable medium of claim 1 furthering comprising the step of determining text to be displayed on said feedback button.

3. The computer-readable medium of claim 1 further comprising the step of changing a shape of a user-selection device from a first shape to a second shape upon positioning the user-selection device over said feedback button.

4. The computer-readable medium of claim 1 wherein the step of determining a type of top-level window to display said feedback button comprises:

determining if feedback buttons are to be displayed on each hard error message;

determining if feedback buttons are to be displayed on each message box;

determining if feedback buttons are to be displayed on each dialog box; and

determining if feedback buttons are to be displayed on each top-level window.

5. The computer-readable medium of claim 1 wherein the feedback setting is kept on a per user basis.

6. The computer-readable medium of claim 1 further comprising the step of tracking functions called in response to actions taken by the external user.

7. The computer-readable medium of claim 1 wherein the step of transferring information to the interface comprises the steps of:

transferring an identification of the external user;

transferring a stack trace; and

transferring the feedback entered by the external user.

8. The computer-readable medium of claim 1 wherein the step of displaying a feedback button comprises displaying a feedback button within a caption bar of the at least one top-level window.