Service providing method for electronic device, customer center, and user system
First Claim
1. A method of providing a user system a new service associated with an electronic device in said user system in accordance with information being communicated through a communication network, between said user system and a customer center for carrying out an operation support business for said electronic device, said electronic device storing communication log information and operation data, executing a predetermined communication process on the basis of the operation data, said method comprising:
- causing said customer center to access said electronic device through said communication network at a predetermined interval, to acquire the communication log information stored in said electronic device;
causing said customer center to judge a communication traffic condition on the basis of said communication log information, to generate a judgment result;
causing said customer center to determine a new inside configuration of said electronic device on the basis of said judgment result; and
transmitting configuration information indicative of suggested contents of said inside configuration, from said customer center to said user system through said communication network.
1 Assignment
0 Petitions
Accused Products
Abstract
Upon providing a new service associated with a key telephone unit to an user system, a customer center periodically acquires communication log information of the key telephone unit, generates suggestion information of an inside comprise, which is optimal to the key telephone unit, on the basis of the communication log information, and automatically transmits that suggestion information to a maintenance personal computer via the Internet.
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Citations
76 Claims
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1. A method of providing a user system a new service associated with an electronic device in said user system in accordance with information being communicated through a communication network, between said user system and a customer center for carrying out an operation support business for said electronic device, said electronic device storing communication log information and operation data, executing a predetermined communication process on the basis of the operation data, said method comprising:
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causing said customer center to access said electronic device through said communication network at a predetermined interval, to acquire the communication log information stored in said electronic device;
causing said customer center to judge a communication traffic condition on the basis of said communication log information, to generate a judgment result;
causing said customer center to determine a new inside configuration of said electronic device on the basis of said judgment result; and
transmitting configuration information indicative of suggested contents of said inside configuration, from said customer center to said user system through said communication network. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method of providing a user system a new service associated with an electronic device in said user system in accordance with information being communicated through a communication network, between said user system and a customer center for carrying out an operation support business for said electronic device, said electronic device storing communication log information and operation data, executing a predetermined communication process on the basis of the operation data, said method for use in a system comprising:
- said user system;
said customer center being connected said user system through said communication network;
a timer being included said customer center;
a database for storing therein subscriber information allocated to said electronic device from said communication network, and information indicative of time for acquire said communication log information in association with individual identification information given to said user system in advance, said method comprising;causing said customer center to compare time information measured by said timer and said information indicative of time for acquiring said communication log information stored in said database;
reading out the subscriber information from said database, when the time information measured by said timer matches the information indicative of time for acquiring said communication log information stored in said database;
causing said customer center to access said electronic device through said communication network on the basis of said subscriber information, said customer center acquires said communication log information stored in said electronic device;
causing said customer center to judge a communication traffic condition on the basis of said communication log information, to generate a judgment result;
causing said customer center to determine a new inside configuration of said electronic device on the basis of said judgment result; and
transmitting a configuration information indicative of suggested contents of said inside configuration, from said customer center to said user system through said communication network. - View Dependent Claims (9, 10, 11, 12, 13, 14)
- said user system;
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15. A method of providing a user system a new service associated with an electronic device in said user system in accordance with information being communicated through a communication network, between said user system and a customer center for carrying out an operation support business for said electronic device, said electronic device storing communication log information and operation data, executing a predetermined communication process on the basis of said operation data, said method comprising:
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causing said customer center to access said electronic device through said communication network at a predetermined interval, to acquire said communication log information and said operation data stored in said electronic device;
causing said customer center to determine a new inside configuration of said electronic device on the basis of said communication log information and said operation data acquired from said electronic device; and
transmitting configuration information indicative of suggested contents of said inside configuration, from said customer center to said user system through said communication network. - View Dependent Claims (16, 17, 18, 19, 20, 21)
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22. A method of providing a user system a new service associated with an electronic device in said user system in accordance with information being communicated through a communication network, between said user system and a customer center for carrying out an operation support business for said electronic device, said electronic device incorporating a plurality of line units which connect different types of lines, said method comprising:
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causing said electronic device to calculate use rates for the respective line units, to access said customer center via said communication network when the use rate has exceeded a reference value, and to transmit a setting request to said customer center which contains a unit information indicative of the line unit, the use rate of which has exceeded the reference value, and subscriber information allocated from said communication network to said user system; and
causing said customer center to generate suggestion information required to issue a change or extension request of a unit on the basis of the unit information, and to transmit the suggestion information to said user system on the basis of the subscriber information via said communication network. - View Dependent Claims (23, 24, 25)
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26. A customer center, which is connected via a communication network to a user system comprising an electronic device that stores communication log information and operation data and executes a predetermined communication process on the basis of the operation data, and which provides a new service associated with said electronic device to said user system in accordance with an information being communicated with said user system, comprising:
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acquiring means for periodically accessing said electronic device via said communication network to acquire said communication log information from said electronic device;
judging means for judging a communication traffic condition on the basis of said communication log information, and generating a judgment result;
determining means for determining a new inside configuration of said electronic device on the basis of said judgment result; and
transmitting means for transmitting configuration information indicative of suggested contents of said inside configuration to said user system via said communication network. - View Dependent Claims (27, 28, 29, 30, 31, 48, 50)
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32. A customer center, which is connected via a communication network to a user system comprising an electronic device that stores communication log information and operation data and executes a predetermined communication process on the basis of the operation data, and which provides a new service associated with said electronic device to said user system in accordance with information being communicated with said user system, comprising:
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a timer;
a database for storing subscriber information allocated from said communication network to said electronic device, and information indicative of time for acquiring the communication log information in association with individual identification information given to said user system in advance;
comparing means for comparing time information measured by said timer and the information indicative of the time for acquiring said communication log information stored in said database;
reading out means for reading out said subscriber information from said database, when the time information measured by said timer matches the information indicative of the time for acquiring said communication log information stored in said database match;
acquiring means for accessing said electronic device on the basis of said subscriber information via said communication network to acquire the communication log information from said electronic device;
determining means for determining a new inside configuration of said electronic device on the basis of said communication log information; and
transmitting means for transmitting configuration information indicative of suggested contents of inside configuration to said user system via said communication network. - View Dependent Claims (33, 34, 35, 36, 37)
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38. A customer center, which is connected via a communication network to a user system comprising an electronic device that stores communication log information and operation data and executes a predetermined communication process on the basis of said operation data, and which provides a new service associated with said electronic device to said user system in accordance with information being communicated with said user system, comprising:
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acquiring means for periodically accessing said electronic device via said communication network to acquire said communication log information and operation data from said electronic device;
determining means for determining a new inside configuration of said electronic device on the basis of said communication log information and operation data; and
transmitting means for transmitting configuration information indicative of suggested contents of said inside configuration to said user system via said communication network. - View Dependent Claims (39, 40, 41, 42, 43, 49)
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44. A customer center, which is connected via a communication network to a user system comprising an electronic device that incorporates a plurality of line units which connect different types of lines, and which provides a new service associated with said electronic device to said user system in accordance with information being communicated with said user system, comprising:
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generating means for, when a setting request which contains a unit information indicative of the line unit, a use rate of which has exceeded a reference value, and subscriber information allocated from said communication network to said user system, is received from said electronic device of said user system, generating a suggestion information required to issue a change or extension request of a unit on the basis of the unit information, and transmitting means for transmitting the suggestion information to said user system on the basis of said subscriber information contained in said setting request via said communication network. - View Dependent Claims (45, 46, 47)
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51. A user system which comprises a plurality of line units which connect different types of lines, and which is connected to a customer center via a communication network, comprising:
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calculating means for calculating use rates of the respective line units in said electronic device;
setting request transmitting means for accessing said customer center via said communication network to transmit a setting request that contains information indicative of the line unit, the use rate of which has exceeded the reference value, and subscriber information allocated from said communication network to said user system, in response to the use rate being exceeded a reference value; and
suggestion information receiving means for receiving suggestion information, which is generated by said customer center on the basis of said unit information that is contained in said setting request and indicates the line unit, and is required to change or extend a line unit.
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52. A customer center, which is connected via a communication network to a user system comprising an electronic device that stores communication log information and operation data and executes a predetermined communication process on the basis of the operation data, and which provides a new service associated with said electronic device to said user system in accordance with information being communicated with said user system, comprising:
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an acquiring section which periodically access said electronic device via said communication network to acquire said communication log information from said electronic device;
a judging section which judges a communication traffic condition on the basis of said communication log information, generating a judgment result;
a determining section which determines a new inside configuration of said electronic device on the basis of said judgment result; and
a transmitting section which transmits configuration information indicative of suggested contents of said inside configuration to said user system via said communication network. - View Dependent Claims (53, 54, 55, 56, 57, 73, 75)
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58. A customer center, which is connected via a communication network to a user system comprising an electronic device that stores communication log information and operation data and executes a predetermined communication process on the basis of said operation data, and which provides a new service associated with said electronic device to said user system in accordance with information being communicated with said user system, comprising:
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a timer;
a database for storing subscriber information allocated from said communication network to said electronic device, and information indicative of time for acquiring said communication log information in association with individual identification information given to said user system in advance;
a comparing section which compares time information measured by said timer and the information indicative of the time for acquiring said communication log information stored in said database;
a read-out unit which reads out said subscriber information from said database, when the time information measured by said timer matches the information indicative of the time for acquiring said communication log information stored in said database match;
an acquiring section which accesses said electronic device on the basis of said subscriber information via said communication network to acquire said communication log information from said electronic device;
a determining section which determines a new inside configuration of said electronic device on the basis of said communication log information; and
a transmitting section which transmits configuration information indicative of suggested contents of said inside configuration to said user system via said communication network. - View Dependent Claims (59, 60, 61, 62)
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63. A customer center, which is connected via a communication network to a user system comprising an electronic device that stores communication log information and operation data and executes a predetermined communication process on the basis of the operation data, and which provides a new service associated with said electronic device to said user system in accordance with information being communicated with said user system, comprising:
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an acquiring section which periodically accesses said electronic device via said communication network to acquire said communication log information and operation data from said electronic device;
a determining section which determines a new inside configuration of said electronic device on the basis of said communication log information and operation data; and
a transmitting section which transmits configuration information indicative of suggested contents of said inside configuration to said user system via said communication network. - View Dependent Claims (64, 65, 66, 67, 68, 74)
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69. A customer center, which is connected via a communication network to a user system comprising an electronic device that incorporates a plurality of line units which connect different types of lines, and which provides a new service associated with said electronic device to said user system in accordance with information being communicated with said user system, comprising:
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a generating section which, when a setting request which contains a unit information indicative of the line unit, a use rate of which has exceeded a reference value, and subscriber information allocated from said communication network to said user system, is received from said electronic device of said user system, generates a suggestion information required to issue a change or extension request of a unit on the basis of said unit information, and a transmitting section which transmits the suggestion information to said user system on the basis of the subscriber information contained in the setting request via said communication network. - View Dependent Claims (70, 71, 72)
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76. A user system which comprises a plurality of line units which connect different types of lines, and is connected to a customer center via a communication network, comprising:
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a calculating section which calculates use rates of the respective line units in said electronic device;
a setting request transmitting section which accesses said customer center via said communication network to transmit a setting request that contains information indicative of the line unit, the use rate of which has exceeded the reference value, and subscriber information allocated from said communication network to said user system, in response to the use rate being exceeded a reference value; and
a suggestion information receiving section which receives suggestion information, which is generated by said customer center on the basis of the unit information that is contained in the setting request and indicates the line unit, and is required to change or extend a line unit.
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Specification