Control and messaging during emergency calls
First Claim
Patent Images
1. A method of managing an emergency call, the method comprising:
- capturing an origination of the emergency call at an emergency dispatcher;
establishing voice communication between a remote station and the emergency dispatcher when the emergency dispatcher captures the emergency call;
determining whether messaging is desired during the voice communication; and
communicating with the remote station using a messaging system without terminating the emergency call when the messaging is desired.
2 Assignments
0 Petitions
Accused Products
Abstract
An enhanced emergency call system allows for the emergency dispatcher to capture and control the call. When the dispatcher captures the call, the caller would be precluded from terminating the call without authorization from the dispatcher. A set of standard codes may be used to indicate the type of emergency in the event the caller is unable, or desires not to speak. The dispatcher may also use messaging services to communicate with the caller. The caller may respond using the messaging services, or the dispatcher may prompt the caller for a response.
-
Citations
18 Claims
-
1. A method of managing an emergency call, the method comprising:
-
capturing an origination of the emergency call at an emergency dispatcher;
establishing voice communication between a remote station and the emergency dispatcher when the emergency dispatcher captures the emergency call;
determining whether messaging is desired during the voice communication; and
communicating with the remote station using a messaging system without terminating the emergency call when the messaging is desired. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
-
-
10. A communication system comprising:
-
a voice communication system that transmits verbal messages;
a messaging system that transmits non-verbal messages;
a remote station which initiates an emergency call and communicates via the voice communication system and the messaging system; and
an emergency dispatcher which receives and captures the emergency call and communicates with the remote station via the voice communication system and the messaging system, wherein the emergency dispatcher includes;
means for capturing an origination of the emergency call;
means for establishing voice communication with the remote station via the voice communication system when the emergency dispatcher captures the emergency call;
means for determining whether messaging is desired during the voice communication; and
means for communicating with the remote station using the messaging system without terminating the emergency call when the messaging is desired. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
-
Specification