Cross channel delivery system and method

• US 6,879,963 B1
• Filed: 04/12/2000
• Issued: 04/12/2005
• Est. Priority Date: 04/12/2000
• Status: Expired due to Term

• Current Assignee: Music Choice
• Original Assignee: Music Choice
• Inventors: Rosenberg, Jeremy
• Primary Examiner(s): Smith, Jeffrey A.
• Assistant Examiner(s): Gart, Matthew S
• Application Number:
  US09/547,846
• Time in Patent Office: 1,826 Days
• Field of Search: 705/26, 705/27, 725/86, 725/105, 725/135
• US Class Current: 705/14.51
• CPC Class Codes: G06Q 30/0253 During e-commerce, i.e. online transactions
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders
• CPC Class Codes: G06Q 30/0637 Approvals
• CPC Class Codes: G06Q 30/0641 Shopping interfaces

Abstract

Methods and systems consistent with the present invention provide a cross channel fulfillment system that enables consumers to purchase and receive items using different transmission mediums. The fulfillment system is a centralized distribution system that maintains information relating to consumers and has access to multiple transmission mediums. Specifically, the fulfillment system contains a database of consumer contact information relating to each transmission medium. The fulfillment system uses a remote device to provide information to consumers. The remote device transmits and receives broadcast messages including information relating to purchasable items. The fulfillment system may deliver a purchased item to the consumer using a medium different from that used to purchase the item.

Claims

1. A method for purchasing items available for electronic delivery in a network, comprised of a fulfillment system configured to broadcast messages to consumers without the consumers initiating the broadcast, the broadcast messages identifying purchasable items available for electronic delivery by the consumers interacting with the broadcast messages and a set of first remote devices configured to receive the broadcast messages, enabling the consumers to view information about the purchasable items and to select the purchasable items, wherein the fulfillment system receives instructions identifying the selected purchasable items and delivers the selected purchasable items to the consumers electronically, the method comprising the steps of:

receiving at each first remote device a message broadcast from the fulfillment system without the consumer initiating the broadcast, the broadcast message identifying a purchasable item available for electronic delivery by said consumer interacting with the broadcast message, wherein the broadcast message is transmitted from the fulfillment system to the first remote devices using a first transmission type medium;

presenting information about the selected purchasable item identified in the broadcast message to the consumer;

receiving at a particular one of the first remote devices associated with one of the consumers an instruction generated by the consumer'"'"'s interaction with the broadcast message, wherein the instruction indicates the consumer'"'"'s request to deliver the item electronically to a second client device;

transmitting information from the particular first remote device to the fulfillment system, wherein the transmitted information reflects the received instruction; and

delivering, by the fulfillment system to the second client device associated with the consumer associated with the particular first remote device at which the instruction was received, the item requested for purchase by the consumer using a second transmission type medium to deliver the requested item electronically, wherein the second transmission type medium is different from the first transmission type medium used for the broadcast message.

2. The method of claim 1, further comprising the step of:

maintaining at the fulfillment system a memory containing information associating each first remote device with a consumer.

3. The method of claim 1, further comprising the step of:

maintaining at the fulfillment system a memory containing data associating each first remote device with information about the second client device associated with each consumer with which the fulfillment system delivers items requested for purchase.

4. The method of claim 1, wherein the step of delivering the item electronically to the second client device associated with the consumer associated with the particular first remote device at which the instruction was received, includes:

determining whether the consumer is permitted to purchase the item.

5. The method of claim 4, wherein the determining step includes the step of:

accessing credit information associated with the consumer using a payment identifier associated with the consumer.

6. The method of claim 5, wherein the payment identifier is provided as part of the information transmitted from the particular first remote device to the fulfillment system.

7. The method of claim 1, wherein the fulfillment system transmits and receives information relating to items available for electronic delivery to and from consumers using multiple transmission type mediums.

8. The method of claim 7, wherein the fulfillment system maintains a database that contains information relating to a consumer'"'"'s access to multiple transmission type mediums.

9. The method of claim 1, wherein each first remote device maintains a set of previously broadcasted messages for a predetermined period of time.

10. A system for purchasing items available for electronic delivery in a network, the system comprising:

a fulfillment system configured to broadcast messages to consumers without the consumers initiating the broadcast, the broadcast messages identifying purchasable items available for electronic delivery by the consumers interacting with the broadcast messages;

a set of first remote devices configured to receive the broadcast messages, enabling the consumers to view information about the purchasable items and to select the purchasable items, wherein the fulfillment system receives instructions identifying the selected purchasable items and delivers the selected purchasable items to the consumers electronically;

means for receiving at each first remote device a message broadcast from the fulfillment system without the consumer initiating the broadcast, the broadcast message identifying a purchasable item available for electronic delivery by said consumer interacting with the broadcast message, wherein the broadcast message is transmitted from the fulfillment system to the first remote devices using a first transmission type medium;

means for presenting information about the selected purchasable item identified in the broadcast message to the consumer;

means for receiving at a particular one of the first remote devices associated with one of the consumers an instruction generated by the consumer'"'"'s interaction with the broadcast message, wherein the instruction indicates the consumer'"'"'s request to deliver the item electronically to a second client device;

means for transmitting information from the particular first remote device to the fulfillment system, wherein the transmitted information reflects the received instruction; and

means for delivering, by the fulfillment system to the second client device associated with the consumer associated with the particular first remote device at which the instruction was received, the item requested for purchase by the consumer using a second transmission type medium to deliver the requested item electronically, wherein the second transmission type medium is different from the first transmission type medium used for the broadcast message.

11. The system of claim 10, wherein the fulfillment system comprises:

a memory containing information associating each first remote device with a consumer.

12. The system of claim 10, wherein the fulfillment system comprises:

a memory containing data associating each first remote device with information about the second client device associated with each consumer with which the fulfillment system delivers items requested for purchase.

13. The system of claim 10, wherein the delivery means includes:

means for determining whether the consumer is permitted to purchase the item.

14. The system of claim 13, wherein the determining means includes:

means for accessing credit information associated with the consumer using a payment identifier associated with the consumer.

15. The system of claim 14, wherein the payment identifier is provided as part of the information transmitted from the particular first remote device to the fulfillment system.

16. The system of claim 10, wherein the fulfillment system transmits and receives information relating to items available for electronic delivery to and from consumers using multiple transmission type mediums.

17. The system of claim 16, wherein the fulfillment system includes:

a database that contains information relating to a consumer'"'"'s access to multiple transmission type mediums.

18. The system of claim 10, wherein each first remote device includes:

means for maintaining a set of previously broadcasted messages for a predetermined period of time.

19. The system of claim 10, wherein the fulfillment system includes:

means for storing at least one table including an identifier for each first remote device and data indicating a delivery address for transmitting items electronically to the second client devices associated with the consumers in response to the received purchase instructions.

20. The system of claim 19, wherein the data indicating a delivery address for transmitting items electronically to the second client devices associated with the consumers in response to the received purchase instructions, includes:

information about the transmission type medium for the delivering means to transmit items electronically to each of the second client devices.

21. The system of claim 10, wherein the set of first remote devices includes a set-top box.