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Subscription-based priority interactive help services on the internet

  • US 6,886,045 B1
  • Filed: 08/14/2000
  • Issued: 04/26/2005
  • Est. Priority Date: 08/14/2000
  • Status: Expired due to Term
First Claim
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1. A method comprising the steps of:

  • receiving data;

    identifying at least one action sequence based upon a statistical analysis of at least the received data;

    the step of identifying at least one action sequence comprising the steps of;

    identifying at least one action sequence based upon statistical analysis of the received data and stored data related to the received data;

    identifying at least one action sequence having a high probability of success;

    calculating descriptive statistics using the stored data;

    the step of identifying at least one action sequence having a high probability of success further comprising the steps of running a statistical model using the received data to identify action sequences having a high probability of success;

    selecting a plurality of action sequences having the highest probability of success among the action sequences identified by running the statistical model;

    ranking each of the identified action sequences based upon probability of success;

    optimizing each ranked action sequence based upon the received data;

    transmitting a request for feedback to a terminal;

    determining whether to increase an alert level;

    increasing an alert level by one when either the requested feedback is not received within a predetermined time or the requested feedback indicates a need for assistance by emergency service providers;

    comparing the alert level to a predetermined criterion when the requested information is not received within a predetermined time period; and

    transmitting a message to at least one of a predetermined IP address and a predetermined phone number when the alert level equals the predetermined criterion.

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