Automated voice messaging system

• US 6,892,065 B2
• Filed: 05/19/2003
• Issued: 05/10/2005
• Est. Priority Date: 05/19/2003
• Status: Expired due to Fees

• Current Assignee: General Motors LLC (General Motors Company)
• Original Assignee: General Motors Corporation (Motors Liquidation Co. GUC Trust)
• Inventors: Reeser, Brad T.
• Primary Examiner(s): Tsang, Fan
• Assistant Examiner(s): Chow, Ming
• Application Number:
  US10/440,607
• Publication Number:
  US 20040234053A1
• Time in Patent Office: 722 Days
• Field of Search: 455/414, 455/417, 455/416, 379/114, 379/212.01, 379/88.08, 379/88.07, 379/88.04, 379/88.01, 379/88.18, 704/275
• US Class Current: 455/413
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/42204 Arrangements at the exchange for service or number selection by voice at the terminal H04M1/27
• CPC Class Codes: H04M 3/53316 Messaging centre selected by message originator

Abstract

A method for delivering voice messages comprising receiving at least one recipient name from a user, locating at least one recipient phone number correlated to the recipient name, receiving at least one message from the user, linking the message to the recipient phone number, receiving a termination code from the user, initiating a telecommunication connection with the recipient responsive to the termination code and transmitting the message upon establishment of the telecommunication connection.

Claims

1. A method for delivering voice messages, the method comprising:

receiving at least one recipient name from a user of a telematics unit;

locating at least one recipient phone number correlated to the recipient name in the telematics unit;

storing the located recipient phone number in the telematics unit;

receiving at least one message from the user;

storing the received message in the telematics unit;

linking the stored message to the stored recipient phone number within the telematics unit;

receiving a termination code from the user;

initiating a telecommunication connection by the telematics unit with a recipient responsive to the termination code; and

transmitting the stored message upon establishment of the telecommunication connection.

2. The method of claim 1, wherein receiving at least one recipient name from a user of a telematics unit comprises:

recognizing the recipient name spoken by the user.

3. The method of claim 1, wherein receiving at least one recipient name from a user of a telematics unit comprises:

recognizing a recipient code input by the user.

4. The method of claim 1, wherein locating at least one recipient phone number correlated to the recipient name in the telematics unit comprises:

recognizing the recipient name;

searching a memory in the telematics unit storing the recipient name correlated to the recipient phone number; and

retrieving the correlated recipient phone number.

5. The method of claim 1, wherein receiving at least one message from the user comprises:

recognizing words spoken by the user; and

digitally recording the recognized words for transmission.

6. The method of claim 1, wherein linking the stored message to stored recipient phone number within the telematics unit comprises:

linking in a sequential manner a plurality of stored recipient phone numbers with a correlated plurality of stored messages.

7. The method of claim 1, wherein receiving a termination code from the user comprises:

recognizing the termination code spoken by the user; and

disconnecting the user from an automated voice messaging system of the telematics unit.

8. The method of claim 1, wherein transmitting the stored message upon establishment of the telecommunication connection occurs, at least in part, on a wireless telecommunication system.

9. The method of claim 1, wherein transmitting the stored message upon establishment of the telecommunication connection occurs, at least in part, on a landline telecommunication system.

10. The method of claim 1, wherein transmitting the stored message upon establishment of the telecommunication connection comprises:

monitoring for a commencement indicator, and

announcing the message to the recipient upon receipt of the commencement indicator.

11. The method of claim 10, wherein the commencement indicator is a human voice or a beep from an answering system.

12. The method of claim 1, further comprising:

providing an option for the recipient to respond to the user;

recognizing when the recipient accepts the option to respond to the user; and

providing a telecommunication connection between the recipient and the user.

13. A computer usable medium for delivering voice mail messages comprising:

computer readable program code to receive at least one recipient name from a user of a telematics unit;

computer readable program code to locate at least one recipient phone number correlated to the recipient name in the telematics unit;

computer readable program code to score the located recipient phone number in the telematics unit;

computer readable program code to receive at least one message from the user;

computer readable program code to store the received message in the telematics unit;

computer readable program code to link the stored message to the stored recipient phone number within the telematics unit;

computer readable program code to receive a termination code from the user;

computer readable program code to initiate a telecommunication connection by the telematics unit with a recipient responsive to the termination code; and

computer readable program code to transmit the stored message upon establishment of the telecommunication connection.

14. The computer usable medium of claim 13, further comprising:

computer readable program code to recognize the recipient name spoken by the user.

15. The computer usable medium of claim 13, further comprising:

computer readable program code to recognize a recipient code input by the user.

16. The computer usable medium of claim 13, further comprising:

computer readable program code to recognize the recipient name;

computer readable program code to search a memory in the telematics unit storing the recipient name correlated to the recipient phone number; and

computer readable program code to retrieve the correlated recipient phone number.

17. The computer usable medium of claim 13, further comprising:

computer readable program code to recognize words spoken by the user, and

computer readable program code to digitally record the recognized words for transmission.

18. The computer usable medium of claim 13, further comprising:

computer readable program code to link in a sequential manner a plurality of stored recipient phone numbers with a correlated plurality of stored messages.

19. The computer usable medium of claim 13, further comprising:

computer readable program code to recognize the termination code spoken by the user; and

computer readable program code to disconnect the user from an automated voice message system of the telematics unit.

20. The computer usable medium of claim 13, further comprising:

computer readable program code to monitor for a commencement indicator; and

computer readable program code to announce the message to the recipient upon receipt of the commencement indicator.

21. The computer usable medium of claim 13, further comprising:

computer readable program code to provide an option for the recipient to respond to the user, and

computer readable program code to recognize when the recipient accepts the option to respond to the user; and

computer readable program code to provide a telecommunication connection between the recipient and the user.

22. A system for delivering voice messages, comprising;

means for receiving at least one recipient name from a user of a telematics unit;

means for locating at least one recipient phone number correlated to the recipient name in the telematics unit;

means for storing the located recipient phone number in the telematics unit;

means for receiving at least one message from the user;

means for storing the received message in the telematics unit;

means for linking the stored message to the stored recipient phone number within the telematics unit;

means for receiving a termination code from the user;

means for initiating a telecommunication connection by the telematics unit with a recipient responsive to the termination code; and

means for transmitting the stored message upon establishment of the telecommunication connection.

23. The system of claim 22, further comprising:

means for linking in a sequential manner a plurality of stored recipient phone numbers with a correlated plurality of stored messages.

24. The system of claim 22, further comprising:

means for providing an option for the recipient to respond to the user; and

means for recognizing when the recipient accepts the option to respond to the user; and

means for initiating a telecommunication connection from recipient to the user.