Availability, reliability or maintainability index including outage characterization
First Claim
1. A method of characterizing a system, the method comprising:
- logging outages of the system;
measuring directly one or more additional indicia associated with each outage, the one or more additional indicia selected from frequency, duration and business impact of the outage; and
calculating a Figure of Merit (FOM) by adding contributions of each outage, the outages being weighted in accordance with one of a plurality of relative weight values selected based on the associated additional indicia and wherein each of the relative weight values corresponds to a range of values of the associated additional indicia and wherein each of the relative weighted values differs from other ones of the relative weighted values.
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Accused Products
Abstract
Improved reliability, availability and/or maintainability metrics have been developed that account for customer perceived factors such as frequency of outage, duration of outages, business impact of outages, etc. In various realizations and exploitations, such improved metrics may be utilized for managing and/or monitoring availability of enterprise information services or suites, availability of individual computers, devices or facilities, and/or availability of particular functionality or subsystems of any of the above. In one exploitation, personnel management decisions and/or compensation levels may be based on achieved values for such improved metrics. In other exploitations, contractual commitments and/or incentive fees related to an installed system or systems may be based on such improved metrics.
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Citations
23 Claims
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1. A method of characterizing a system, the method comprising:
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logging outages of the system;
measuring directly one or more additional indicia associated with each outage, the one or more additional indicia selected from frequency, duration and business impact of the outage; and
calculating a Figure of Merit (FOM) by adding contributions of each outage, the outages being weighted in accordance with one of a plurality of relative weight values selected based on the associated additional indicia and wherein each of the relative weight values corresponds to a range of values of the associated additional indicia and wherein each of the relative weighted values differs from other ones of the relative weighted values. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A computer program product encoded in one or more computer readable media and comprising:
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instructions executable to obtain measure directly event data for one or more monitored systems;
instructions executable to associate elements of the event data with business impacts thereof on the monitored system; and
instructions executable to calculate a Figure of Merit (FOM) including contributions for each event data element the calculation including multiplying the contributions by a relative weight value corresponding to a particular one of the associated business impacts. - View Dependent Claims (13, 14)
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15. A monitoring system comprising:
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an interface to event data that is directly measured for one or more monitored systems or subsystems;
means for associating elements of the event data with business impacts thereof; and
means for calculating a Figure of Merit (FOM) including contributions for the event data weighted in accordance with the associated business impacts. - View Dependent Claims (16, 17, 18)
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19. A method of monitoring a computer system, comprising:
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accessing log data for the computer system comprising data on occurrences of a monitored event in the computer system;
determining a set of computational weights for the monitored event, each of the weights being applicable to a range of values of the occurrence data and the weights being based on a business impact valuation of the monitored event;
calculating a set of index contributions by applying each of the weights to the occurrence data in the corresponding range of values; and
combining the calculated index contributions to generate a figure of merit. - View Dependent Claims (20, 21, 22, 23)
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Specification