Methods and systems for aviation parts, information and services
First Claim
1. An aviation parts and repair system for ordering parts, submitting warranty claims, and obtaining product and repair information for aviation parts, for internal users and external customers, to improve communication and customer satisfaction, said system comprising:
- a client system accessible by a customer for accessing repair information for the customer'"'"'s aviation parts that have been returned to a repair facility for refurbishment;
a server system which includes a plurality of servers and secured based on pre-determined criteria, said server system connected to said client system and configured to receive a user identification and an associated password from a user via said client system, said user identification and password enabling a user profile that facilitates customizing an output to the user, said server system further configured with;
an Online Overhaul Communication Module that is configured to receive engine analysis data for engines undergoing an overhaul process, said engine analysis data including a written description of engine defects and digitized photos of the engine showing defective parts;
at least one of an Online Spare Parts Module, an Online Product Support Module, an Online Warranty Module that permits a user to edit warranty claim information before submission of the claim and to view warranty claim information online, and an Online Component Repair Module;
a centralized database including aviation parts, repair, and services information for a plurality of customers, said server system configured to be coupled to said device and said centralized database, said server system further configured to;
access at least one of said Online Spare Parts Module, said Online Product Support Module, said Online Overhaul Communication Module, said Online Warranty Module, and said Online Component Repair Module, all modules located on a plurality of servers of the aviation parts and repair system;
receive aviation parts and services information after the user has been authenticated by the aviation parts and repair system based on pre-determined criteria;
prompt the user to input a service engineer'"'"'s analysis of customer'"'"'s received engine, said analysis including a serial number for the received engine;
authenticate each engine part using the received engine serial number;
determine engine parts that are missing from the engine when received;
generate a missing-at-incoming report that describes the parts missing from the engine when received;
update the centralized database with the aviation parts and services information;
receive an inquiry from a customer to obtain the aviation parts and services information after the customer has been authenticated by the aviation parts and repair system based on pre-determined criteria; and
retrieve the aviation parts and services information from the centralized database in response to the inquiry.
1 Assignment
0 Petitions
Accused Products
Abstract
A method, system and apparatus that permit a user to order parts, submit warranty claims, and obtain product and repair information for aircraft engines and aviation parts are described. The system includes a plurality of servers connected through a network and one or more client systems coupled to the network. In another embodiment, the method includes the steps of accessing several database modules, receiving information after the user has been authenticated, updating the centralized database with, receiving an inquiry from a customer to obtain the specific information, and finally retrieving the requested information in response to the inquiry.
-
Citations
20 Claims
-
1. An aviation parts and repair system for ordering parts, submitting warranty claims, and obtaining product and repair information for aviation parts, for internal users and external customers, to improve communication and customer satisfaction, said system comprising:
-
a client system accessible by a customer for accessing repair information for the customer'"'"'s aviation parts that have been returned to a repair facility for refurbishment;
a server system which includes a plurality of servers and secured based on pre-determined criteria, said server system connected to said client system and configured to receive a user identification and an associated password from a user via said client system, said user identification and password enabling a user profile that facilitates customizing an output to the user, said server system further configured with;
an Online Overhaul Communication Module that is configured to receive engine analysis data for engines undergoing an overhaul process, said engine analysis data including a written description of engine defects and digitized photos of the engine showing defective parts;
at least one of an Online Spare Parts Module, an Online Product Support Module, an Online Warranty Module that permits a user to edit warranty claim information before submission of the claim and to view warranty claim information online, and an Online Component Repair Module;
a centralized database including aviation parts, repair, and services information for a plurality of customers, said server system configured to be coupled to said device and said centralized database, said server system further configured to;
access at least one of said Online Spare Parts Module, said Online Product Support Module, said Online Overhaul Communication Module, said Online Warranty Module, and said Online Component Repair Module, all modules located on a plurality of servers of the aviation parts and repair system;
receive aviation parts and services information after the user has been authenticated by the aviation parts and repair system based on pre-determined criteria;
prompt the user to input a service engineer'"'"'s analysis of customer'"'"'s received engine, said analysis including a serial number for the received engine;
authenticate each engine part using the received engine serial number;
determine engine parts that are missing from the engine when received;
generate a missing-at-incoming report that describes the parts missing from the engine when received;
update the centralized database with the aviation parts and services information;
receive an inquiry from a customer to obtain the aviation parts and services information after the customer has been authenticated by the aviation parts and repair system based on pre-determined criteria; and
retrieve the aviation parts and services information from the centralized database in response to the inquiry. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
-
-
9. Apparatus for ordering parts, submitting warranty claims, and obtaining product and repair information for aviation parts, for internal users and external customers, to improve communication and customer satisfaction, said apparatus comprising:
-
a client system accessible by a customer for accessing repair information for the customer'"'"'s aviation parts that have been returned to a repair facility for refurbishment;
a server system which includes a plurality of servers and secured based on pre-determined criteria, said server system connected to said client system and configured to receive information from a user via said client system, a centralized database including aviation parts, repair, and services information for a plurality of customers, said server system coupled to said client system and said centralized database by a communication link, said apparatus further comprising;
an Online Spare Parts Module that provides customers with a searchable online catalog for spare parts;
an Online Product Support Module that provides online technical documentation for engines and parts which customers already own, including at least one of service bulletins, an illustrated parts catalog, engine shop manuals, standard practices manuals, engine data submittals, and fleet highlights;
an Online Overhaul Communication Module that allows customers to obtain information on their engine overhaul jobs once the engines have been submitted to the repair shop including a detail description relating to a type of service required, said Online Overhaul Communication Module configured to;
prompt the user to input a service engineer'"'"'s analysis of customer'"'"'s received engine, said analysis including a serial number for the received engine;
authenticate each engine part using the received engine serial number;
determine engine parts that are missing from the engine when received;
generate a missing-at-incoming report that describes the parts missing from the engine when received;
an Online Warranty Module that allows customers and repair shops to submit warranty claims and view claim information online; and
an Online Component Repair Module that provides an online catalog and a repair order status configured with search capabilities by part number and key words. - View Dependent Claims (10)
-
-
11. A method for the automation of parts ordering, warranty claim submission, and dissemination of product and repair information for aviation parts, using an Aviation Parts and Services System to improve communication and customer satisfaction, the system including at least one server, a centralized database, and at least one client system accessible by a customer for accessing repair information for the customer'"'"'s aviation parts that have been returned to a repair facility for refurbishment, said method comprising the steps of:
-
accessing at least one of an Online Spare Parts Module, an Online Product Support Module, an Online Overhaul Communication Module, an Online Warranty Module that permits a user to edit warranty claim information and view warranty claim information online, and an Online Component Repair Module, all modules located on a plurality of servers of the aviation parts and repair system;
receiving a user identification and a password that enables a user profile that facilitates customizing an output to the user;
receiving aviation parts and services information after the user has been authenticated by the Aviation Parts and Services system based on pre-determined criteria;
updating the centralized database with the aviation parts and services information;
prompting the user to input a service engineer'"'"'s analysis of customer'"'"'s received engine, said analysis including a serial number for the received engine;
authenticating each engine part using the received engine serial number;
determining engine parts that are missing from the engine when received;
generating a missing-at-incoming report that describes the parts missing from the engine when received;
receiving an inquiry from a customer to obtain the aviation parts and services information after the customer has been authenticated by the system based on pre-determined criteria; and
retrieving the aviation parts and services information from the centralized database in response to the inquiry. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
-
Specification