System, method and computer program product for a customer-centric collaborative protocol
DCFirst Claim
1. A method for providing customer-centric collaborative decision making in a business-to-business framework, comprising the steps of:
- (a) defining a minimum set of attributes;
(b) receiving first information regarding each of the minimum set of attributes from a receiving business;
(c) receiving second information regarding proposed products or services in terms of the minimum set of attributes, wherein the second information is received from a supplying business;
(d) executing a decision process based on the first information and the second information, where the decision process determines as to which products or services is suitable for the receiving business;
(e) wherein the steps are carried out using a system capable of;
(i) executing an application capable of performing decision logic;
(ii) retrieving information from a database in accordance with the decision logic;
(iii) receiving information from a user in accordance with the decision logic utilizing a user interface;
(iv) processing the information utilizing the decision logic; and
(v) wherein (i)-(iv) are carried out by a collaborative decision platform capable of accomplishing (ii)-(iv) for different purposes by executing different applications each capable of performing different decision logic;
(f) wherein an application interface provides an interface between the application and the collaborative decision platform, where (ii)-(iv) are carried out using universal modules capable of interfacing with different applications adapted for applying the universal modules to different business sectors;
(g) wherein the collaborative decision platform communicates with the application through a standard interface protocol.
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Abstract
A system, method and computer program product are provided for affording customer-centric collaborative decision making in a business-to-business framework. Initially, a minimum set of attributes is defined. Thereafter, first information regarding each of the minimum set of attributes is received from a receiving business. Second information is then received regarding proposed products or services in terms of the minimum set of attributes. Such second information is received from a supplying business. In use, a decision process is executed based on the first information and the second information as to which products or services is suitable for the receiving business.
24 Citations
17 Claims
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1. A method for providing customer-centric collaborative decision making in a business-to-business framework, comprising the steps of:
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(a) defining a minimum set of attributes;
(b) receiving first information regarding each of the minimum set of attributes from a receiving business;
(c) receiving second information regarding proposed products or services in terms of the minimum set of attributes, wherein the second information is received from a supplying business;
(d) executing a decision process based on the first information and the second information, where the decision process determines as to which products or services is suitable for the receiving business;
(e) wherein the steps are carried out using a system capable of;
(i) executing an application capable of performing decision logic;
(ii) retrieving information from a database in accordance with the decision logic;
(iii) receiving information from a user in accordance with the decision logic utilizing a user interface;
(iv) processing the information utilizing the decision logic; and
(v) wherein (i)-(iv) are carried out by a collaborative decision platform capable of accomplishing (ii)-(iv) for different purposes by executing different applications each capable of performing different decision logic;
(f) wherein an application interface provides an interface between the application and the collaborative decision platform, where (ii)-(iv) are carried out using universal modules capable of interfacing with different applications adapted for applying the universal modules to different business sectors;
(g) wherein the collaborative decision platform communicates with the application through a standard interface protocol. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer program product for providing customer-centric collaborative decision making in a business-to-business framework, comprising:
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(a) computer code for defining a minimum set of attributes;
(b) computer code for receiving first information regarding each of the minimum set of attributes from a receiving business;
(c) computer code for receiving second information regarding proposed products or services in terms of the minimum set of attributes, wherein the second information is received from a supplying business;
(d) computer code for executing a decision process based on the first information and the second information, where the decision process determines as to which products or services is suitable for the receiving business;
(e) wherein the computer code is executed using a system capable of;
(i) executing an application capable of performing decision logic;
(ii) retrieving information from a database in accordance with the decision logic;
(iii) receiving information from a user in accordance with the decision logic utilizing a user interface;
(iv) processing the information utilizing the decision logic; and
(vi) wherein (i)-(iv) are carried out by a collaborative decision platform capable of accomplishing (ii)-(iv) for different purposes by executing different applications each capable of performing different decision logic;
(f) wherein an application interface provides an interface between the application and the collaborative decision platform where (ii)-(iv) are carried out using universal modules capable of interfacing with different applications adapted for applying the universal modules to different business sectors;
(g) wherein the collaborative decision platform communicates with the application through a standard interface protocol. - View Dependent Claims (9, 10, 11, 12)
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13. A system for providing customer-centric collaborative decision making in a business-to-business framework, comprising:
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(a) logic for defining a minimum set of attributes;
(b) logic for receiving first information regarding each of the minimum set of attributes from a receiving business;
(c) logic for receiving second information regarding proposed products or services in terms of the minimum set of attributes, wherein the second information is received from a supplying business;
(d) logic for executing a decision process based on the first information and the second information, where the decision process determines as to which products or services is suitable for the receiving business;
(e) wherein the system is further capable of;
(i) executing an application capable of performing decision logic;
(ii) retrieving information from a database in accordance with the decision logic;
(iii) receiving information from a user in accordance with the decision logic utilizing a user interface;
(iv) processing the information utilizing the decision logic; and
(v) wherein (i)-(iv) are carried out by a collaborative decision platform capable of accomplishing (ii)-(iv) for different purposes by executing different applications each capable of performing different decision logic;
(f) wherein an application interface provides an interface between the application and the collaborative decision platform, where (ii)-(iv) are carried out using universal modules capable of interfacing with different applications adapted for applying the universal modules to different business sectors;
(g) wherein the collaborative decision platform communicates with the application through a standard interface protocol. - View Dependent Claims (14, 15, 16, 17)
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Specification