System allowing telephone customers to send and retrieve electronic mail messages using only conventional telephonic devices

• US 6,912,274 B2
• Filed: 04/25/2001
• Issued: 06/28/2005
• Est. Priority Date: 04/25/2001
• Status: Expired due to Fees

• Current Assignee: Alcatel-Lucent USA, Inc. (Nokia Corporation)
• Original Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Inventors: Hitzeman, Bonnie P., Andruska, Donald L.
• Primary Examiner(s): Tsang, Fan
• Assistant Examiner(s): Chow, Ming
• Application Number:
  US09/843,091
• Publication Number:
  US 20020159573A1
• Time in Patent Office: 1,525 Days
• Field of Search: 379/88.17, 379/88.18, 379/88.04, 379/88.14, 379/88.13, 379/93.15, 379/93.24, 379/67.1, 379/88.01, 370/352, 370/389, 370/401, 704/270, 704/271, 704/275, 704/9, 704/10
• US Class Current: 379/88.17
• CPC Class Codes: H04M 1/642 storing speech in digital form
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components

Abstract

A novel communication system allows telephone customers to send and retrieve e-mail using only conventional telephone units. The system includes an “E-mail Device” (EMD), which is a special host computer for enabling customers to remotely create, send, retrieve and store e-mail messages. The EMD resides in the central office as part of a PSTN, or with an Internet Service Provider (ISP). Subscribers to the e-mail service can give calling parties the option of leaving e-mail messages when the subscribers'"'"' telephone lines are busy. Customers can also create and send e-mail messages by either dialing an access code to connect directly to the EMD, or dialing an ISP with a resident EMD. Once connected to the EMD, the customer is guided through menus to send either pre-stored or custom e-mail messages to a chosen customer, telephone number, or e-mail address. The message information and details are entered via the touch-tone pad, or by voice, followed with voice-to-text conversion. Retrieval of e-mail messages is also through conventional telephone units by placing a call to the EMD and specifying the Destination Number of interest. The EMD can require the entry of a PIN for security purposes. Audio versions of the e-mail messages are played for the customer. The customer can then store the text versions of the messages if desired.

Claims

1. A method of creating and sending electronic mail (“

e-mail”

) messages, said method comprising the steps of;

a) connecting a telephone customer to an e-mail device (EMD) via only a telephone call from a touch-tone telephone unit, wherein said EMD resides in a central office of a Public Switched Telephone Network or is under the domain of an Internet Service Provider;

b) upon connection of said customer to said EMD, providing said customer with a menu of options for e-mail creation and transmission, said menu of options including an option to create a new e-mail message, an option to select an e-mail message from a list of pre-recorded e-mail messages and stored in said EMD, and an option to modify any one of said pre-recorded e-mail messages;

c) via said EMD, constructing an e-mail message at least partially based upon input information input by said customer via an alphanumeric keypad of said telephone unit;

d) in response to said customer'"'"'s input, identifying a recipient of said e-mail message, the identity of said recipient corresponding to at least one of a Destination Telephone Number or an e-mail address;

e) storing said e-mail message temporarily in said EMD;

f) sending said e-mail message to the identified recipient via a wide area network, said wide area network comprising an Internet; and

g) generating a confirmation report for delivery to said customer, said confirmation report confirming the retrieval of said e-mail message by the recipient.

2. The method in claim 1, wherein the information input by said customer includes voice information, and said method further comprises the step of:

converting said voice information from said telephone unit to text information.

3. The method in claim 1, wherein step a) is triggered by said customer dialing an access code via said telephone unit.

4. The method in claim 3, further comprising the step of said customer dialing a security code.

5. The method in claim 1, wherein step a) is triggered at the request of said customer when a dialed Destination Telephone Number is “

busy.”

6. The method in claim 1, wherein said e-mail message contains a text portion and a file attachment.

7. The method in claim 6, wherein said file attachment contains audio information input by said customer.

8. A method of retrieving electronic mail (“

e-mail”

) messages, said method comprising the steps of;

a) connecting a telephone customer to an e-mail device (EMD) via only a telephone call from a touch-tone telephone unit;

b) upon connection of said customer to said EMD, providing said customer with a menu of e-mail messages for which said customer is the intended recipient;

c) via said EMD, converting text information in an e-mail message to audio information;

d) playing an audio version of an e-mail message to said customer;

e) generating a confirmation report for delivery to a sender of an e-mail message, said confirmation report confirming the retrieval of said e-mail message by said telephone customer;

f) providing said customer with a menu of options for reply e-mail creation and transmission, said menu of options including an option to create a new reply e-mail message, an option to select a reply e-mail message from a list of pre-recorded reply e-mail messages and stored in said EMD, and an option to modify any one of said pre-recorded reply e-mail messages;

g) via said EMD, constructing a reply e-mail message at least partially based upon input information input by said customer via an alphanumeric keypad of said telephone unit;

h) in response to said customer'"'"'s input, identifying a recipient of said reply e-mail message, the identity of said recipient corresponding to at least one of a Destination Telephone Number and an e-mail address;

i) storing said reply e-mail message temporarily in said EMD;

j) sending said reply e-mail message to the identified recipient via a wide area network, said wide area network comprising an Internet; and

k) generating a confirmation report for delivery to said customer, said confirmation report confirming the retrieval of said reply e-mail message by the recipient.

9. The method in claim 8, further comprising the step of:

re-storing a retrieved e-mail message for future access by the intended recipient.

10. The method in claim 8, wherein reply e-mail message information input by said customer includes voice information, and said method further comprises the step of:

converting voice information from said telephone unit to text information.

11. The method in claim 8, wherein said reply e-mail message contains a text portion and a file attachment.

12. The method in claim 11, wherein said file attachment contains audio information input by said customer.

13. The method in claim 8, further comprising the steps of:

determining whether said customer is an intended recipient of an e-mail message based upon the customer'"'"'s Calling Party Number.

14. The method in claim 8, wherein step a) is triggered by said customer dialing an access code via said telephone unit.

15. The method in claim 14, further comprising the step of said customer dialing a security code.

16. The method in claim 8, further comprising the step of:

prior to step a), notifying a customer that he or she has e-mail by a “

distinctive ringing”

pattern.

17. The method in claim 8, further comprising the step of:

prior to step a), notifying a customer that he or she has e-mail by a “

stutter”

dial tone.

18. A system for creating and sending electronic mail (“

e-mail”

) messages, said system comprising;

a Public Switched Telephone Network (PSTN);

an e-mail device (EMD), wherein said EMD resides in a central office of said PSTN or is under the do-main of an Internet Service Provider; and

at least one touch-tone telephone unit adapted to connect a telephone customer to said EMD with a telephone call via said PSTN;

wherein said EMD comprises;

a menu generator adapted to generate for said customer, a menu of options for e-mail creation and transmission, said menu of options including an option to create a new e-mail message, an option to select an e-mail message from a list of pre-recorded e-mail messages and stored in said EMD, and an option to modify any one of said pre-recorded e-mail messages;

an e-mail message constructor adapted to construct an e-mail message at least partially based upon input information input by said customer via an alphanumeric keypad of said telephone unit;

an e-mail recipient identifier adapted to, in response to said customer'"'"'s input, identify a recipient of said e-mail message, the identity of said recipient corresponding to at least one of a Destination Telephone Number or an e-mail address;

an e-mail message memory adapted to store said e-mail message;

an e-mail message sender adapted to send said e-mail message to the identified recipient via a wide area network, said wide area network comprising an Internet; and

a confirmation report generator adapted to generate a confirmation report for delivery to said customer, said confirmation report confirming the retrieval of said e-mail message by the recipient.

19. The system in claim 18, wherein the information input by said customer includes voice information, and said system further comprises:

a voice-to-text converter adapted to convert voice information from said telephone unit to text information.

20. The system in claim 18, wherein said system is adapted to connect said telephone unit to said EMD by said customer dialing an access code via said telephone unit.

21. The system in claim 20, wherein said system is further adapted to connect said telephone unit to said EMD by said customer dialing a security code via said telephone unit.

22. The system in claim 18, wherein said system is adapted to connect said telephone unit to said EMD at the request of said customer when a dialed Destination Telephone Number is “

busy.”

23. The system in claim 18, wherein said e-mail message contains a text portion and a file attachment.

24. The system in claim 23, wherein said file attachment contains audio information input by said customer.

25. A system for retrieving electronic mail (“

e-mail”

) messages, said system comprising;

a Public Switched Telephone Network (PSTN);

an e-mail device (EMD), wherein said EMD resides in a central office of said PSTN or is under the do-main of an Internet Service Provider; and

at least one touch-tone telephone unit adapted to connect a telephone customer to said EMD with a telephone call via said PSTN;

wherein said EMD comprises;

an intended recipient identifier adapted to determine whether said customer is an intended recipient of an e-mail message based upon the customer'"'"'s Calling Party Number;

a menu generator adapted to generate for said customer, a menu of e-mail messages for which said customer is the intended recipient;

a text-to-voice converter adapted to convert text information in an e-mail message to audio information;

an e-mail message player adapted to play an audio version of an e-mail message to said customer;

a confirmation report generator adapted to generate a confirmation report for delivery to a sender of an e-mail message, said confirmation report confirming the retrieval of said e-mail message by said customer;

a menu generator adapted to generate for said customer, a menu of options for reply e-mail creation and transmission, said menu of options including an option to create a new reply e-mail message, an option to select a reply e-mail message from a list of pre-recorded reply e-mail messages and stored in said EMD, and an option to modify any one of said pre-recorded reply e-mail messages;

a reply e-mail message constructor adapted to construct a reply e-mail message at least partially based upon input information input by said customer via an alphanumeric keypad of said telephone unit;

a reply e-mail recipient identifier adapted to, in response to said customer'"'"'s input, identify a recipient of said reply e-mail message, the identity of said recipient corresponding to at least one of a Destination Telephone Number or an e-mail address;

a reply e-mail message memory adapted to store said reply e-mail message;

a reply e-mail message sender adapted to send said reply e-mail message to the identified recipient via a wide area network; and

said confirmation report generator being adapted to generate a confirmation report for delivery to said customer, said confirmation report confirming the retrieval of said reply e-mail message by the recipient.

26. The system in claim 25, wherein said EMD further comprises:

e-mail message memory adapted to re-store a retrieved e-mail message for future access by the intended recipient.

27. The system in claim 25, wherein reply e-mail message information input by said customer includes voice information, and said EMD further comprises:

a voice-to-text converter adapted to convert voice information from said telephone unit to text information.

28. The system in claim 25, wherein said reply e-mail message contains a text portion and a file attachment.

29. The system in claim 28, wherein said file attachment contains audio information input by said customer.

30. The system in claim 25, wherein said system is adapted to connect said telephone unit to said EMD by said customer dialing an access code via said telephone unit.

31. The system in claim 30, wherein said system is further adapted to connect said telephone unit to said EMD by said customer dialing a security code via said telephone unit.

32. The system in claim 25, wherein said system is adapted to notify a customer that he or she has e-mail by a “

distinctive ringing”

pattern.

33. The system in claim 25, wherein said system is adapted to notify a customer that he or she has e-mail by a “

stutter”

dial tone.