System and method for voice user interface navigation

• US 6,917,911 B2
• Filed: 02/19/2002
• Issued: 07/12/2005
• Est. Priority Date: 02/19/2002
• Status: Expired due to Fees

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: MCI Incorporated (Verizon Communications Inc.)
• Inventors: Schultz, Paul Thomas
• Primary Examiner(s): Azad, Abul K.
• Application Number:
  US10/076,323
• Publication Number:
  US 20030158727A1
• Time in Patent Office: 1,239 Days
• Field of Search: 704/205, 704/206, 704/207, 704/209, 704/221, 846/00, 846/22
• US Class Current: 704/206
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A Voice User Interface (VUI) or Interactive Voice Response (IVR) system utilizes three levels of navigation (e.g. Main Menu, Services, and Helper Commands) in presenting information units arranged in sets. The units are “spoken” by a system in a group to a human user and the group of information at each level is preceded by a tone that is unique to the level. When navigating the levels, the tones of the levels are in a musical progression, e.g. the three-note blues progression I, IV, V, for preceding the groups of information, respectively. The musical progression returns to the tonic of the musical key when the navigation returns to the level one of the first group of information.

Claims

1. A method of communicating information to a human user, comprising:

providing information in groups;

sending at least one group of the information as a voice transmission with a tonality unique to the at least one group that distinguishes the at least one group from others of the groups;

preceding successive groups of the information respectively by a tone unique to each group, with the tones of the groups being a musical progression of tones of a musical key;

starting the musical progression with the tonic tone of the musical key; and

ascending frequency of the tones that are unique to the groups in one direction of a hierarchy of the groups and descending frequency of the tones that are unique to the groups in the other direction of the hierarchy.

2. The method of claim 1, employed as an interactive voice recognition (IVR), including:

receiving and recognizing user tone commands for navigation of the groups of the information.

3. The method of claim 1, employed as a voice user interface (VUI), including:

receiving and recognizing user voice commands for navigation of the groups of the information.

4. An information system, comprising:

storage having information retrievable in groups, each group corresponding to one of words and syllables;

means for sending, to a human, each of the groups of the information as a voice transmission preceded by a unique tone of a musical key that distinguishes each group from others of the groups; and

means for providing the tones of successive groups as a musical progression in the musical key from the tonic tone of the musical key, wherein successive tones of each musical progression of tones ascend in pitch in one direction of a hierarchy of the groups and descend in pitch in the other direction of the hierarchy.

5. The system of claim 4, wherein:

the musical progression of tones is the I, IV, V musical progression in the musical key.

6. The system of claim 5, further including:

means for responding to and recognizing user voice commands for navigation of the groups of the information; and

wherein

said means for responding to and recognizing together with said means for sending are for a two way voice user interface (VUI).

7. The system of claim 4, further including:

means for responding to and recognizing user voice commands for navigation of the groups of the information; and

wherein

said means for responding to and recognizing together with said means for sending are for a two-way user interface.

8. An information system, comprising:

storage having information retrievable in groups, each group comprising sets of information units that correspond to one of words and syllables; and

an interface for voice transmitting each group preceded by a unique tone, which tones are in a single musical key, so that the tones distinguish each group from the other groups to a human, whereby the unique tones provide a human user navigation aid to identify the group to which the units belongs, wherein;

successive tones form a musical progression of the tones that ascends in pitch in one direction of a hierarchy of the groups and descend in pitch in the other direction of the hierarchy of the groups.

9. The information system of claim 8, further comprising:

an input to receive user commands; and

an analyzer and command recognizer connected to receive user commands input and issue corresponding system commands.

10. The information system of claim 8, further comprising:

a VUI input to receive user voice commands; and

a voice analyzer and command recognizer connected to receive user voice commands from said VUI input and issue corresponding system commands.

11. A method for providing a user interface to navigate through information, comprising:

assigning a plurality of tonalities to a respective plurality of information groups for identifying the information groups that are arranged hierarchically; and

presenting one of the information groups as a voice transmission with the corresponding tonality to a user, wherein successive ones of the information groups of the information correspond to a musical progression of tones of a musical key, and ascending frequency of the tones are associated with the information groups in one direction of the hierarchy and descending frequency of the tones are associated with the information groups in another direction of the hierarchy.