Service system for air conditioner and server system for monitoring center

• US 6,925,420 B2
• Filed: 09/29/2004
• Issued: 08/02/2005
• Est. Priority Date: 05/11/2000
• Status: Expired due to Term

• Current Assignee: Hitachi Global Life Solutions, Inc. (Hitachi, Ltd.)
• Original Assignee: Hitachi Air Conditioning Systems Co., Ltd. (Hitachi, Ltd.)
• Inventors: Ito, Makoto, Ito, Yukio, Taira, Tomotsune, Takai, Tadashi, Takagi, Masanori
• Primary Examiner(s): Nghiem, Michael
• Application Number:
  US10/951,890
• Publication Number:
  US 20050043924A1
• Time in Patent Office: 307 Days
• Field of Search: 702/34, 702/35, 702/81, 702/82, 702/84, 702/182, 702/184, 702/185, 702/188, 700/204, 700/276, 700/300
• US Class Current: 702/184
• CPC Class Codes: F24F 11/30 for purposes related to the operation of the system, e.g. for safety or monitoring
• CPC Class Codes: F24F 11/38 Failure diagnosis
• CPC Class Codes: F24F 11/57 using telephone networks
• CPC Class Codes: F24F 11/58 using Internet communication

Abstract

A service system for air conditioner is provided which offers a total solution to a wide range of fields, from the customer relationship management covering individual users, building owners and administrators and building management companies to the maintenance and management, manufacture, design, and development on the part of the manufacturer. The service system includes a monitoring center which has the customer database, an operation information database for storing operation information of air conditioners for each customer, and a device information database having device information on the air conditioners related with each customer of the customer database. The monitoring center, upon deciding that there is anomaly in the operation information, dens to the cellular phone over the Internet the information representing the content of the anomaly and the customer information and device information associated with the operation information which was judged abnormal.

Claims

1. A service system for air conditioners comprising:

a monitor which monitors an operating condition of an air conditioner,

wherein when said monitor detects an anomaly in said air conditioner, said service system transmits an email including information of said anomaly to a cellular phone via an internet,

wherein said information is operable to display a location of installation of said air conditioner, a time of said anomaly, and a failure code indicating contents of said anomaly on a screen of said cellular phone, and

wherein said email includes information of a form of a reply mail displayed on said screen that includes information indicating whether a serviceman has arrived at the site.

2. A service system according to claim 1, wherein said failure code is displayed in an initial screen of a plurality of successively switched screens of said cellular phone.

3. A service system according to claim 1, wherein said email includes information of a link accessible to a reply home page.

4. A service system for air conditioners comprising:

a monitor which monitors an operating condition of an air conditioner,

wherein when said monitor detects an anomaly in said air conditioner, said service system transmits an email including information of said anomaly to a cellular phone via an internet,

wherein said information is operable to display a location of installation of said air conditioner, a time of said anomaly, and a failure code indicating contents of said anomaly on a screen of said cellular phone,

wherein said email includes information of a form of reply mail displayed on said screen that enables input of reply information, and

wherein in said email includes information of a form of a reply mail displayed on said screen that includes information indicating a time spent to reach the location.

5. A monitor for use in a service system for air conditioners comprising:

a monitor unit which monitors an operating condition of an air conditioner,

wherein, when said monitor unit detects an anomaly in said air conditioner, said monitor unit transmits an email including information of said anomaly to a cellular phone via an internet,

wherein said information includes a location of installation of said air conditioner, a time of said anomaly, and a failure code indicating contents of said anomaly

wherein said email includes information of a form of reply mail displayed on said screen that enables input of reply information, and

wherein said email includes information of a form of reply mail displayed on said screen that includes information indicating a time scent to reach the location.

6. A monitor according to claim 5, wherein said failure code is displayed in an initial screen of a plurality of successively switched screens of said cellular phone.

7. A monitor according to claim 5, wherein said email includes information of a link accessible to a reply home page.