Multiple routing options in a telecommunications service platform

• US 6,931,116 B1
• Filed: 09/08/1997
• Issued: 08/16/2005
• Est. Priority Date: 09/08/1997
• Status: Expired due to Fees

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: MCI Communications Corporation (Verizon Communications Inc.)
• Inventors: Chib, Rupika, Gross, Karen A., Galvin, Thomas Joseph
• Primary Examiner(s): Foster, Roland G.
• Application Number:
  US08/924,928
• Time in Patent Office: 2,899 Days
• Field of Search: 379/201, 379/210, 379/211, 379/220, 379/221, 379/201.01, 379/201.02, 379/201.06, 379/201.07, 37921101-21103, 379/220.01, 379/221.01
• US Class Current: 379/211.03
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308

Abstract

A platform provides access to multiple telecommunications services via a single telephone number. These services may include call routing options. In a first call routing option, calls are routed to each phone number in a sequence of phone numbers until a live answer of the call is realized. In a second routing option, the routing of the call is based upon a schedule. Thus, a current time, current day of the week or current date may determine what phone number is called when an incoming call is routed. Routing may also be associated with personal identification numbers (PINs). In such an instance, a caller enters a PIN to identify the caller and the PIN is used to determine what routing profile to apply.

Claims

1. In a platform for providing services on behalf of a subscriber, a method comprising the steps of:

providing a first routing option for routing an incoming call to the subscriber, said first routing option placing a call by the platform to successive phone numbers in a sequence of numbers for reaching the subscriber until a live answer to the call is realized;

providing a second routing option for routing an incoming call to the subscriber wherein different phone numbers are used to reach the subscriber based on a time schedule;

receiving an incoming call from a caller for the subscriber at the platform;

receiving a personal identification number (PIN) from the caller;

selecting between the first routing option and the second routing option based on the personal identification number (PIN); and

applying the selected option to reach the subscriber.

2. The method of claim 1, further comprising the step of receiving from the subscriber an indication of at least some of the phone numbers to be included in the sequence of numbers used in the first routing option.

3. The method of claim 1, further comprising the step of receiving at least a portion of the schedule used in the second routing option from the subscriber.

4. The method of claim 3 wherein the schedule used in the second routing option specifies which of the different phone numbers is to be used to reach the subscriber based on time.

5. The method of claim 4 wherein the schedule used in the second routing option specifies which of the different phone numbers is to be used to reach the subscriber based on date.

6. The method of claim 1, further comprising the step of changing the phone numbers in the sequence of numbers used by first routing option in response to a request by the subscriber.

7. The method of claim 6 wherein the subscriber calls the platform to enter the request to change the phone numbers in the sequence of phone numbers used by the first routing option.

8. The method of claim 1, further comprising the step of changing the schedule used by the second routing option in response to a request by the subscriber.

9. The method of claim 8 wherein the subscriber calls the platform to enter the request to change the schedule.

14. The method of claim 1 wherein the platform provides messaging services to the subscriber.

15. The method of claim 14 wherein both the subscriber and the messaging services are reached by a caller by calling a single telephone number.

16. The method of claim 15 wherein the single telephone number is an 8XX number.

10. A telecommunications service platform, comprising:

a first routing process for routing an incoming call to a subscriber to successive phone numbers in a sequence of phone numbers until a live answer for the call is realized;

a second routing process for routing an inbound call to the subscriber based on a time schedule such that the schedule dictates what phone number is called to route the inbound call by the second routing process; and

a selector for selecting between which of the first routing process and the second routing process to use in routing a received call from a caller to the subscriber based on a personal identification number (PIN) received from the caller.

11. The telecommunications service platform of claim 10, further comprising a subscriber interface that enables the subscriber to alter the routing performed by the first routing process.

12. The telecommunications service platform of claim 10, further comprising a subscriber interface that enables the subscriber to alter the routing performed by the second routing process.

13. A method for providing services on behalf of a subscriber, the method comprising:

receiving an incoming call from a caller for the subscriber at a platform;

selecting between a first routing option and a second routing option for routing the incoming call to the subscriber based on a personal identification number (PIN) received from the caller, the first routing option placing a call by the platform to successive phone numbers until a live answer to the call is realized, and the second routing option being based on a time schedule; and

routing the call to the caller in accordance with the selected one of the first routing option and the second routing option.

17. The method of claim 13, further comprising providing messaging service to the subscriber, the subscriber via a single toll free 8XX number.