System and method for voicemail message certification and reply using a temporary voicemail service
First Claim
1. A method of providing a status certification for a first voicemail message in a telecommunications network, the telecommunications network including a voicemail system, the voicemail system performing a method, comprising:
- receiving the first voicemail message and a status certification request at the voicemail system, the first voicemail message generated by a calling party and distributed to a voicemail box assigned to a recipient of the first voicemail message, wherein the recipient is a subscriber to a voicemail service provided by the voicemail system;
assigning a message identifier to said first voicemail message and creating a temporary voicemail box accessible to the calling party, the calling party being a nonsubscriber of the voicemail service associated with a subscriber of a voicemail message system;
in response to detecting an occurrence of a disposition event, creating a disposition identifier in responses to a disposition event;
and associating said disposition identifier with said first voicemail message;
in response to detecting a triggering event, compiling said disposition identifier and said first voicemail message identifier to create a status notification in response to a triggering event, and storing said status notification in the temporary voicemail box accessible to a non-subscriber of said voicemail message system; and
providing an access identifier for accessing said temporary voicemail box, wherein an asynchronous dialog is performed between the calling party among users having said access identifier and the recipient via said temporary voicemail box, wherein said asynchronous dialog comprises;
accessing said temporary voicemail box with said access identifier;
receiving a second voicemail message;
associating said second voicemail message with said first voicemail message; and
storing said second voicemail message.
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Accused Products
Abstract
This invention is directed to a system and method for providing a status certification for a voicemail message in a telecommunications network. An embodiment of this invention comprises a voicemail system, which provides a caller in a telecommunications network with the option of certifying a voicemail message when the recording of the message is complete. By certifying the voicemail message, the caller is directing the voicemail system to create a temporary voicemail box and to track any actions related to the message that message that occur within the voicemail system. As changes occur, the voicemail system creates one or more status messages in the temporary voicemail box. If the recipient replies to the messages, the voicemail system also stores the reply in the temporary voicemail box. When a caller subsequently accesses the temporary voicemail box, the caller can access the messages and can also reply to any of the messages. The voicemail system stores the caller'"'"'s reply in the original recipient'"'"'s voicemail box.
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Citations
52 Claims
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1. A method of providing a status certification for a first voicemail message in a telecommunications network, the telecommunications network including a voicemail system, the voicemail system performing a method, comprising:
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receiving the first voicemail message and a status certification request at the voicemail system, the first voicemail message generated by a calling party and distributed to a voicemail box assigned to a recipient of the first voicemail message, wherein the recipient is a subscriber to a voicemail service provided by the voicemail system;
assigning a message identifier to said first voicemail message and creating a temporary voicemail box accessible to the calling party, the calling party being a nonsubscriber of the voicemail service associated with a subscriber of a voicemail message system;
in response to detecting an occurrence of a disposition event, creating a disposition identifier in responses to a disposition event;
and associating said disposition identifier with said first voicemail message;
in response to detecting a triggering event, compiling said disposition identifier and said first voicemail message identifier to create a status notification in response to a triggering event, and storing said status notification in the temporary voicemail box accessible to a non-subscriber of said voicemail message system; and
providing an access identifier for accessing said temporary voicemail box, wherein an asynchronous dialog is performed between the calling party among users having said access identifier and the recipient via said temporary voicemail box, wherein said asynchronous dialog comprises;
accessing said temporary voicemail box with said access identifier;
receiving a second voicemail message;
associating said second voicemail message with said first voicemail message; and
storing said second voicemail message. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A method for providing a status certification for a first video mail message in a video-enabled communications network, the video-enabled communications network including a video mail system performing a method, comprising:
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receiving the first video mail message and a status certification request at the video mail system, the first video mail message generated by a calling party and distributed to a video mail box assigned to a recipient of the first video mail message, wherein the recipient is a subscriber to a video mail service provided by the video mail system;
assigning a message identifier to said first video mail message and creating a temporary video mail box accessible to the calling party, the calling party being a non-subscriber of the video mail service delivered to a subscriber of a video mail message system;
in response to detecting an occurrence of a disposition event, creating a disposition identifier and in response to a disposition event;
associating said disposition identifier with said first video mail message;
in response to detecting a triggering event, compiling said disposition identifier and said first video mail message identifier to create a status notification and in response to a triggering event;
storing said status notification in then temporary video mail box accessible to a non-subscriber of said voicemail message system;
providing an access identifier for accessing said temporary video mail box, wherein an asynchronous dialog is performed between the calling party among users having said access identifier and the recipient via said temporary video mail box;
wherein the method further comprising;
receiving a reply to the first video mail message;
associating said reply with said first video mail message; and
storing said reply in said temporary video mail box. - View Dependent Claims (16)
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17. A system for providing a status certification for a first voicemail message dialog in a telecommunications network, the system comprising:
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a voicemail system including a processor, the processor performing operative to;
receiving the first voicemail message and status certification request, the first voicemail message generated by a calling party and distributed to a voicemail box assigned to a recipient of the first voicemail message, wherein the recipient is a subscriber to a voicemail service provided by the voicemail system;
assigning a message identifier to said first voicemail message and creating a temporary voicemail box accessible to the calling party, the calling party being a non-subscriber of the voicemail service delivered to a subscriber of a video mail message system;
in response to detecting an occurrence of a disposition event, creating a disposition identifier in response to a disposition event; and
associating said disposition identifier with said first voicemail message;
in response to detecting a triggering event, comprising said disposition identifier and said first voicemail message identifier to create said status notification in response to a triggering event, and storing said status notification in the temporary voicemail box accessible to a non-subscriber of said voicemail message system; and
providing an access identifier for accessing said temporary voicemail box, wherein an asynchronous dialog is performed between the calling party among users having said access identifier and the recipient via said temporary voicemail box;
wherein said processor, to perform it said asynchronous dialog comprises;
accessing said temporary voicemail box with said access identifier;
receiving a second voicemail message;
associating said second voicemail message with the first message; and
storing said second voicemail message. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33)
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34. A system to provide a status certification for a first voicemail message in an advanced intelligence network (AIN), the system comprising:
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a voicemail system and an intelligent peripheral, the intelligent peripheral performing operative to;
receiving the first voicemail message and status certification request at the voicemail system, the first voicemail message generated by a calling party and distributed to a voicemail box assigned to a recipient of the first voicemail message, wherein the recipient is a subscriber to a voicemail service provided by the voicemail system;
assigning a message identifier to said first voicemail message and creating a temporary voicemail box accessible to the calling party, the calling party being a non-subscriber of the voicemail service delivered to a subscriber of a voicemail message system;
in response to detecting an occurrence of a disposition event, creating a disposition identifier in response to a disposition event; and
associating said disposition identifier with said first voicemail message;
in response to a detecting an occurrence of a triggering event, compiling said disposition identifier and said first voicemail message identifier to create said status notification in response to a triggering event; and
storing said status notification in the temporary voicemail box accessible to a non-subscriber of said voicemail message system; and
providing an access identifier for accessing said temporary voicemail box, wherein an asynchronous dialog is performed between the calling party among users of said AIN having said access identifier and the recipient of said AIN via said temporary voicemail box, the asynchronous dialog performed by;
wherein said intelligent peripheral, to perform said asynchronous dialog;
accessing said temporary voicemail box with said access identifier;
receiving a second voicemail message;
associating said second voicemail message with said first voicemail message; and
storing said second voicemail message. - View Dependent Claims (35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52)
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Specification