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Telecommunications network having a switch equipped with an IVR provisioning/monitoring system

  • US 6,937,701 B1
  • Filed: 06/16/2000
  • Issued: 08/30/2005
  • Est. Priority Date: 06/16/2000
  • Status: Expired due to Fees
First Claim
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1. A switch for a telecommunications network, said switch comprising:

  • a call processing application, said call processing application handling interactions with originating and terminating agents in accordance with an interaction framework;

    a switch reprovisioning system coupled to said call processing application, said switch reprovisioning system reprovisioning said call processing application for said interactions with said originating and terminating agents;

    a user interface coupled to said switch reprovisioning system, said user interface configured for receiving voice commands, issued by a switch administrator, for transmission to said switch reprovisioning system and generating audibilized responses, issued by said switch reprovisioning system, for transmission to said switch administrator; and

    a recognizable audible input table coupled to said switch reprovisioning system and said user interface, said recognizable audible input table maintaining a plurality of recognizable reprovisioning instructions suitable for use by said switch reprovisioning system to modify said interaction framework used by said call processing application.

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