Customer navigation system and customer navigation method
First Claim
1. A service server for directly or indirectly communicating with a customer navigation terminal to be carried by a customer entering a facility and having a memory function of information relating to the customer and a communication function with outside, comprising:
- a navigation planning unit configured to respond to positional information of the customer in the facility, transmitted from the customer navigation terminal, by planning a customer navigation method to generate customer navigation information in accordance with the customer navigation method;
a transmission unit configured to transmit the customer navigation information to the customer navigation terminal; and
a dynamic price setting unit configured to respond to waiting time information by attractions acquired from the customer navigation terminal to dynamically set a price meeting an expectation function=((normal price−
set price)/normal price) (waiting time−
α
)2, where α
is an optimal waiting time.
1 Assignment
0 Petitions
Accused Products
Abstract
A custom navigation system is composed of a customer navigation terminal to be carried by a customer entering a facility having a memory function of information relating to the customer and a communication function with outside, a customer guide server installed at a particular point in the facility and, when the customer navigation terminal has come near, communicates with the terminal to perform a navigation of the customer. The customer navigation terminal has a nickname memory for storing a nickname of the customer, and the customer guide server has a caller for calling the nickname stored in the nickname memory and a voice synthesizer for synthesizing the called nickname as a voice.
20 Citations
1 Claim
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1. A service server for directly or indirectly communicating with a customer navigation terminal to be carried by a customer entering a facility and having a memory function of information relating to the customer and a communication function with outside, comprising:
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a navigation planning unit configured to respond to positional information of the customer in the facility, transmitted from the customer navigation terminal, by planning a customer navigation method to generate customer navigation information in accordance with the customer navigation method; a transmission unit configured to transmit the customer navigation information to the customer navigation terminal; and a dynamic price setting unit configured to respond to waiting time information by attractions acquired from the customer navigation terminal to dynamically set a price meeting an expectation function=((normal price−
set price)/normal price) (waiting time−
α
)2, where α
is an optimal waiting time.
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Specification
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- Resources
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Current AssigneeKabushiki Kaisha Toshiba (Toshiba Corporation)
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Original AssigneeKabushiki Kaisha Toshiba (Toshiba Corporation)
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InventorsDoi, Miwako
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Primary Examiner(s)Dharia, Rupal
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Assistant Examiner(s)BAYARD, DJENANE M
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Application NumberUS09/716,301Time in Patent Office1,743 DaysField of Search701/200, 705/30, 705/26, 709/218, 709/202US Class Current709/202CPC Class CodesG06Q 30/0621 Item configuration or custo...H04L 67/52 specially adapted for the l...H04L 69/329 in the application layer [O...H04L 9/40 Network security protocols
