Distributed universal communication module for facilitating delivery of network services to one or more devices communicating over multiple transport facilities
First Claim
1. A system for providing remote electronic services, comprising an agent, an access file, and a communication module, wherein:
- the agent receives request-for-service calls in any format selected from a voice format, an internet format, an e-mail format, and a wireless format, each request-for-service call incorporating one or more control parameters including a destination node address, the agent transmits a request-for-service call to the access file in accordance with a hypertext transfer protocol for each of the received request-for-service calls;
the access file invokes at least one service module in response to a given request-for-service call received from the agent, the at least one service module performs a prescribed function to produce a service deliverable requested in the given request-for-service call, accesses an instance of the communication module, and passes the one or more control parameters and the service deliverable to the communication module in accordance with a hypertext transfer protocol; and
the communication module transmits the service deliverable received from the at least one service module to the destination network node specified in the given request-for-service call in any format selected from a voice format, an internet format, an e-mail format, and a wireless format.
2 Assignments
0 Petitions
Accused Products
Abstract
A system for providing remote electronic services includes an agent, a communication module, and an access file. The agent receives request for-service-calls in any format selected from a voice format, an internet format, an e-mail format, and a wireless format, and transmits a request-for-service call to the access file in accordance with a hypertext transfer protocol for each of the received request-for-service calls. The access file invokes at least one service module in response to a given request-for-service call received from the agent. The at least one service module performs a prescribed function to produce a service deliverable requested in the given request-for-service call, accesses an instance of the communication module, and passes the one or more control parameters and the service deliverable to the communication module. The communication module transmits the service deliverable received from the at least one service module to the destination network node specified in the given request-for-service call in any format selected from a voice format, an internet format, an e-mail format, and a wireless format.
-
Citations
27 Claims
-
1. A system for providing remote electronic services, comprising an agent, an access file, and a communication module, wherein:
-
the agent receives request-for-service calls in any format selected from a voice format, an internet format, an e-mail format, and a wireless format, each request-for-service call incorporating one or more control parameters including a destination node address, the agent transmits a request-for-service call to the access file in accordance with a hypertext transfer protocol for each of the received request-for-service calls; the access file invokes at least one service module in response to a given request-for-service call received from the agent, the at least one service module performs a prescribed function to produce a service deliverable requested in the given request-for-service call, accesses an instance of the communication module, and passes the one or more control parameters and the service deliverable to the communication module in accordance with a hypertext transfer protocol; and the communication module transmits the service deliverable received from the at least one service module to the destination network node specified in the given request-for-service call in any format selected from a voice format, an internet format, an e-mail format, and a wireless format. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
-
Specification