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Telephony-data application interface apparatus and method for multi-modal access to data applications

  • US 6,941,273 B1
  • Filed: 10/07/1998
  • Issued: 09/06/2005
  • Est. Priority Date: 10/07/1998
  • Status: Expired due to Term
First Claim
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1. A method of allowing a user to interact with data applications using spoken queries comprising the steps of:

  • receiving a spoken query from said user;

    converting said spoken query to text;

    generating an electronic request using at least one electronic command comprising said text;

    providing said electronic request to a processing device connected to said at least one of said data applications, said processing device searches a memory device associated with said data application in response to said electronic request to locate selected information available via said data application, said processing device generates search results comprising at least one markup language-type page having information relating to said selected information, said processing device establishing a multi-part session with which to retrieve said selected information and to provide said selected information to said user, said multi-part session allowing a user to return to where a previous session was terminated if the previous session was interrupted;

    providing audio tags in combination with non-audio tags in said at least one markup language type page identifying said information;

    receiving said search results during all portions of said multi-part session and provides said search results to said user using both said audio tags and said non-audio tags;

    parsing said search results and obtains a portion of said information identified by said audio tags in said at least one markup language-type page;

    generating at least one audio message to indicate said portion of said information to said user; and

    generating said at least one markup language-type page concurrently with said audio message for selective use by said user;

    wherein a first portion of said multi part session allows a user to select an item to order from a Web Site via at least one of a computer terminal and a telephone;

    a second portion of said multi-part session allows a user to directly access information from the first portion of said multi-part session via at least one of a computer terminal and a telephone; and

    the interruption of said multi-part session comprising a complete termination between said data applications and at least one of said telephone and said computer terminal.

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