Method and apparatus for performing enterprise email management
DCFirst Claim
1. A computer implemented method for processing electronic messages, said method comprising:
- receiving a first message into an enterprise mail system, said first message from a first human message sender;
storing said first message in a message database;
assigning a category entry from a category database to said first message, said category entry containing information for handling particular incoming messages;
delivering said first message to a first enterprise mail system user; and
providing a template response message to said first enterprise mail system user using information in said category entry, said template response message including a set of message recipients defined in said category entry.
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Accused Products
Abstract
The enterprise email system processes incoming email using a set of configurable rules that examine each message for a specific attribute state condition and invoke a configurable action when the attribute satisfies the condition. A number of actions may be invoked such as routing a message to a specific mail queue. The enterprise email system assigns a mail queue timer when a message is moved into a mail queue. Each mail queue has a different mail queue timeout value that specifies the maximum amount of time that a message may sit idle within a mail queue. The enterprise email system may automatically move a message from a mail queue into a mailbox of an enterprise email system user that subscribed to the mail queue. A mailbox timer then set for the message and the mailbox timer is compared with a mailbox timeout value that specifies the amount of time that message may sit idle within a mail queue.
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Citations
15 Claims
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1. A computer implemented method for processing electronic messages, said method comprising:
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receiving a first message into an enterprise mail system, said first message from a first human message sender;
storing said first message in a message database;
assigning a category entry from a category database to said first message, said category entry containing information for handling particular incoming messages;
delivering said first message to a first enterprise mail system user; and
providing a template response message to said first enterprise mail system user using information in said category entry, said template response message including a set of message recipients defined in said category entry. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for processing electronic messages, the method comprising:
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receiving an electronic mail message;
analyzing the contents of the received electronic mail message;
responsive to the analysis of the contents of the message, associating the electronic mail message with a message category; and
automatically generating a skeleton response message to at least on recipient, wherein the recipients are selected responsive to associating the electronic mail message with the message category. - View Dependent Claims (12, 13)
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14. An electronic mail processing system comprising:
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receiving means for receiving an electronic mail message;
analyzing means, coupled to the receiving means, for analyzing the contents of the received electronic mail message;
associating means, coupled to the analyzing means, for associating the electronic mail message with a message category responsive to the analysis of the contents of the message; and
generating means, coupled to the analyzing means, automatically generating a skeleton response message to at least one recipient, wherein the recipients are selected responsive to associating the electronic mail message with the message category.
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15. A computer program product stored on a computer readable medium and containing instructions to control a computer processor to execute the steps of:
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receiving an electronic mail message;
analyzing the contents of the received electronic mail message;
responsive to the analysis of the contents of the message, associating the electronic mail message with a message category; and
automatically generating a skeleton response message to at least one recipient, wherein the recipients are selected responsive to associating the electronic mail message with the message category.
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Specification