Customer management system for automobile sales industry
DCFirst Claim
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1. A computer-implemented method of collecting client contact data, comprising:
- opening a client ticket session to create a client ticket;
supplying the client ticket with information; and
closing the client ticket session before a sale is executed, and once the client ticket session is closed, limiting further alteration of the client ticket.
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Abstract
A computer-implemented method of collecting client contact data is provided. The method includes the steps of opening a client ticket session to create a client ticket, supplying the client ticket with information, and closing the client ticket session after a predetermined time. Once the client ticket session is closed further alteration of the client ticket is precluded.
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Citations
22 Claims
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1. A computer-implemented method of collecting client contact data, comprising:
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opening a client ticket session to create a client ticket;
supplying the client ticket with information; and
closing the client ticket session before a sale is executed, and once the client ticket session is closed, limiting further alteration of the client ticket. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. A computer readable data storage device storing computer implementable steps, which, when executed cause a computer to:
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open a first client ticket session, thereby triggering creation of a first client ticket;
close the client ticket session;
open a second client ticket session, thereby triggering creation of a second client ticket; and
analyze data contained in the first client ticket relative to data contained in the second client ticket.
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18. A computer-implemented method of recording and tracking interactions between an automobile sales organization and one of its customers, the method comprising the steps of:
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obtaining a qualified client contact which is characterized by an interaction between the automobile sales organization and the customer that can reasonably be construed as a sale opportunity;
opening a client ticket session to create a client ticket;
supplying the client ticket with information pertaining to the qualified client contact; and
closing the client ticket session if a sale is not completed within a predetermined amount of time, and once the client ticket session is closed, limiting further alteration of the client ticket. - View Dependent Claims (19, 20)
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21. A computer-implemented method for collecting client contact data, comprising:
generating, for a given client, a multiple client ticket history that represents a plurality of interactions between a sales organization and the given client. - View Dependent Claims (22)
Specification