Monitoring system
First Claim
1. A monitoring system for monitoring incoming telephone calls, including telephone calls with different called numbers, routed through a call system, the system comprising an electronic processor and an associated database, the system being adapted to detect the originating number of the caller and the called number to which the incoming call was made, to store the time and date of the incoming call the number of which has been identified and data representing the number to which the incoming call was made, and to identify the location of the caller corresponding to the originating number by comparing the data stored to information in the associated database and to identify the identity of the caller by coupling data representing the number to which the incoming call was made with the identified location of the caller.
1 Assignment
0 Petitions
Accused Products
Abstract
The invention concerns a monitoring system for monitoring incoming telephone calls routed through a call transference system, the system comprising an electronic processor and an associated database, the system being adapted to detect the originating number of the caller and the called number to which the incoming call was made before being transferred, to automatically generate a return call to any incoming call the originating and called numbers of which have been identified without answering the incoming call, and to store the time and date of an incoming call the number of which has been identified and data representing the number to which the incoming call was made.
-
Citations
23 Claims
- 1. A monitoring system for monitoring incoming telephone calls, including telephone calls with different called numbers, routed through a call system, the system comprising an electronic processor and an associated database, the system being adapted to detect the originating number of the caller and the called number to which the incoming call was made, to store the time and date of the incoming call the number of which has been identified and data representing the number to which the incoming call was made, and to identify the location of the caller corresponding to the originating number by comparing the data stored to information in the associated database and to identify the identity of the caller by coupling data representing the number to which the incoming call was made with the identified location of the caller.
- 3. A monitoring system for monitoring incoming telephone calls, including telephone calls with different called numbers, routed through a call transference system, the system comprising an electronic processor and an associated database, the system being adapted to detect the originating number of the caller and the called number to which the incoming call was made before being transferred, to store the time and date of an incoming call the number of which has been identified and data representing the number to which the incoming call was made, and to identify the location of the caller corresponding to the originating number and the identity of the caller corresponding to the called number.
Specification