Method and apparatus for managing dig alerts in a network system
First Claim
1. A method for automatically managing ticket alerts to prevent damaging of underground facilities, comprising:
- receiving said ticket alerts from various sources, wherein said ticket alerts comprise a notification of underground excavation;
automatically processing each said ticket alert at a network center solely using a GFI ticket manager application system;
wherein said processing includes checking the ticket alerts for a dig location, automatically closing the ticket alerts if the dig location is not touching a cable buffer, and forwarding the ticket alerts to a technician responsible for the ticket alert if the dig location is touching the cable buffer.
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Accused Products
Abstract
The present invention provides a most efficient, automated, fast and least expensive method and apparatus for processing the dig ticket alerts to prevent damage of underground facilities. All the functions required to process the ticket alerts are handled by one system called the geolink (geographical link to data) fiber integrity, i.e. GFI. The processing includes checking the ticket alerts for a dig location, automatically closing the ticket alerts if the dig location is not touching a cable buffer and forwarding the ticket alerts to the technician responsible for the ticket alert if the dig location is touching the cable buffer. The GFI system will receive and process thousands of dig ticket alerts on a daily basis without depending on any other system.
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Citations
18 Claims
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1. A method for automatically managing ticket alerts to prevent damaging of underground facilities, comprising:
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receiving said ticket alerts from various sources, wherein said ticket alerts comprise a notification of underground excavation; automatically processing each said ticket alert at a network center solely using a GFI ticket manager application system;
wherein said processing includes checking the ticket alerts for a dig location, automatically closing the ticket alerts if the dig location is not touching a cable buffer, and forwarding the ticket alerts to a technician responsible for the ticket alert if the dig location is touching the cable buffer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for automatically managing ticket alerts to prevent damaging of underground facilities, comprising:
a network center for receiving said ticket alerts from one call center, wherein said ticket alerts comprise a notification of underground excavation and said network center comprises a GFI ticket manager application for automatically processing the ticket alerts;
wherein said processing includes checking the ticket alerts for a dig location, automatically closing the ticket alerts if the dig location is not touching a cable buffer, and forwarding the ticket alerts to a technician responsible for the ticket alert if the dig location is touching the cable buffer.- View Dependent Claims (12, 13, 14, 15, 16, 17, 18)
Specification