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Contact center data integration with enterprise applications

  • US 6,961,419 B2
  • Filed: 04/02/2002
  • Issued: 11/01/2005
  • Est. Priority Date: 04/02/2002
  • Status: Expired due to Term
First Claim
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1. A method of processing a call with a client by a call center having an agent, such method comprising the step of:

  • providing a call object for the call adapted to allow control of the call from any connected computing platform;

    collecting attributes of the call within the call object;

    associating an agent object with the call object; and

    displaying client data to an agent of the call center based upon a view process of the associated agent object.

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