Innovation management network

• US 6,961,756 B1
• Filed: 08/16/2000
• Issued: 11/01/2005
• Est. Priority Date: 08/16/2000
• Status: Active Grant

• Current Assignee: Charles Schwab & Company Incorporated (Charles Schwab Corporation)
• Original Assignee: Charles Schwab & Company Incorporated (Charles Schwab Corporation)
• Inventors: Rogers, Kevin, Dilsaver, Evelyn
• Primary Examiner(s): Alam, Hosain
• Assistant Examiner(s): NGUYEN, THU HA T
• Application Number:
  US09/641,082
• Time in Patent Office: 1,903 Days
• Field of Search: 709/203, 709/205, 709/206, 709/225, 707/1, 707/2, 707/10, 707/7, 707/37, 707/14, 379/92.01, 705/1, 705/7, 705/10, 705/37
• US Class Current: 709/205
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange
• CPC Class Codes: Y10S 707/99931 Database or file accessing
• CPC Class Codes: Y10S 707/99932 Access augmentation or optimizing

Abstract

An application allows employees to submit suggestions and ideas for improving how a company does business. A presently preferred embodiment of the invention supports multiple points of entry, which can include an entry portal, which is a single point of entry to a Web application; a point of entry for employees within a specific business unit in a larger entity for submission of suggestions related to the business unit; a point of entry for motivated submitters with an idea about how to change the company'"'"'s business; a central point of entry for ideas and suggestions; and a point of entry for ideas on improving a specific aspect of the company, for example the company'"'"'s use of the Internet.

Claims

1. An apparatus for receiving and processing suggestions for a company, comprising:

a central portal for receiving a new suggestion from a submitting party on behalf of a receiving party;

a plurality of innovation zones within said receiving party to which said new suggestion can be routed, wherein said innovation zones comprise any of;

a point of entry for employees within a specific business unit in a larger entity for submission of suggestions related to said business unit;

a point of entry for motivated submitters with an idea about how to change a business practice of said company;

a central point of entry for ideas and suggestions;

a point of entry for ideas on improving a specific aspect of said company; and

a point of entry for third party submissions;

a routing mechanism for routing said new suggestion to one or more of said innovation zones in response to an interaction with said submitting party;

at least one central database into which said new suggestion is categorized based upon key words;

a viewing mechanism allowing for peer viewing and comment before a final decision is made regarding the new suggestion;

a response module that automatically sends an acknowledgement to said submitting party when the new suggestion is submitted by said submitting party, wherein said acknowledgement comprises any of a Web based response and an email message;

a search mechanism that automatically searches for previously-submitted suggestions that are potentially related to the new suggestion and displays the results of the search to the submitting party;

a selection mechanism allowing the submitting party to select any of the displayed previously-submitted suggestions that the submitting party determines to be similar to the new suggestion;

a linking module that links said new suggestion to any of the displayed previously-submitted suggestions that are selected by the submitting party, whereby the selected previously-submitted suggestions will be cross-referenced with the new suggestion;

an acknowledgement module for automatic emailing of specific types of suggestions to specific areas of responsibility within said company;

a status module that tracks progression of a suggestion through a review, comment, and approval process; and

a statistics module that reports cumulative submissions in a predetermined format;

wherein said routing mechanism comprises a page based dialog; and

wherein said central portal comprises a Web page.

2. An apparatus for receiving and processing suggestions, comprising:

a central portal for receiving a new suggestion from a submitting party;

a plurality of innovation zones to which said new suggestion can be routed;

a routing mechanism that routes said new suggestion to one or more of said innovation zones in response to an interaction with said submitting party;

a search mechanism that automatically searches for previously-submitted suggestions that are potentially related to the new suggestion and displays the results of the search to the submitting party; and

a selection mechanism allowing the submitting party to comment on any of the displayed previously-submitted suggestions, and allowing the submitting party to select any of the displayed previously-submitted suggestions that the submitting party determines to be similar to the new suggestion whereby the new suggestion is linked to any previously-submitted suggestions that are selected by the submitting party, such that the selected previously-submitted suggestions will be cross-referenced with the new suggestion.

3. The apparatus of claim 2, further comprising:

at least one central database into which said suggestions are categorized based upon key words.

4. The apparatus of claim 2, wherein said routing mechanism comprises a page based dialog.

5. The apparatus of claim 2, wherein said central portal comprises a Web page.

6. The apparatus of claim 2, further comprising:

a response module that automatically sends an acknowledgement to said submitting party when a suggestion is submitted by said submitting party.

7. The apparatus of claim 6, wherein said acknowledgement comprises any of a Web based response and an email message.

8. The apparatus of claim 2, wherein said innovation zones comprise any of:

a point of entry for employees within a specific business unit in a larger entity for submission of suggestions related to said business unit;

a point of entry for motivated submitters with an idea about how to change a business practice;

a central point of entry for ideas and suggestions;

a point of entry for ideas on improving a specific aspect; and

a point of entry for third party submissions.

9. The apparatus of claim 2, further comprising:

an acknowledgement module for automatic emailing of specific types of suggestions to specific areas of responsibility within a company.

10. The apparatus of claim 2, further comprising:

a status module that tracks progression of a suggestion through a review, comment, and approval process.

11. The apparatus of claim 2, further comprising:

a statistics module that reports cumulative submissions in a predetermined format.

12. A network-based application embedded in a computer readable medium that allows employees to submit suggestions and ideas for improving how a company does business, comprising:

a central portal for receiving new suggestion from a submitting party on behalf of a receiving party;

multiple points of entry comprising innovation groups within said receiving party to which said new suggestion can be routed from said central portal and which can also receive said suggestions directly; and

a routing mechanism that routes said new suggestion to a most appropriate one or more of said multiple points of entry in response to an interaction with said submitting party;

a search mechanism that automatically searches for previously-submitted suggestions that are potentially related to the new suggestion and displays the results of the search to the submitting party;

a selection mechanism allowing the submitting party to select and comment on any of the displayed previously-submitted suggestions that the submitting party determines to be similar to the new suggestion, whereby the new suggestion is linked to any previously-submitted suggestions that are selected by the submitting party, such that the selected previously-submitted suggestions will be cross-referenced with the new suggestion.

13. The application of claim 12, wherein, for each suggestion any of the following types of information to be attached to said suggestion:

a review comment;

a peer review comment;

a link to a document or presentation; and

a related idea.

14. The application of claim 12, further comprising:

a torchbearer function performed by an executive participant and advocate in said application.

15. The application of claim 12, further comprising:

a view module that allows viewing of a list of latest submissions.

16. The application of claim 12, further comprising:

a view module that, for said central portal, returns a list of submissions to all points of entry; and

that, for said points of entry, returns a list of submissions to an appropriate innovation group.

17. The application of claim 12, further comprising:

a search module that allows entry of search criteria to return a list of matching submissions.

18. The application of claim 17, said search module comprising any of:

a search for submissions a user has submitted;

a search for submissions said user has saved but not submitted; and

a search of an implementation zone for ideas that have been approved, but for which there are no current resources to implement.

19. The application of claim 12, further comprising:

a submission dialog comprising one or more qualification questions.

20. The application of claim 19, wherein said one or more qualification questions determine a submitting party'"'"'s desired degree of ownership of an implementation process for said submitting party'"'"'s suggestion.

21. The application of claim 12, further comprising:

an adoption module for soliciting sponsorship of an unowned suggestion.

22. The application of claim 12, further comprising:

a steering committee that receives, reviews, and disposes of suggestions.

23. The application of claim 12, further comprising:

a peer rating module that allows individuals to rate suggestions.

24. The application of claim 12, further comprising:

a statistics module by which statistics are provided based upon suggestions submitted over various time intervals and by point of entry.

25. The application of claim 12, further comprising:

a status table for displaying actions taken or to be taken, based upon any of point of entry and category.

26. The application of claim 12, further comprising:

a related suggestion link wherein a related suggestion is located and a user is asked to confirm if said suggestion is similar to a suggestion submitted or to be submitted by said user or not and, if not, optionally to indicate why.

27. The application of claim 12, further comprising:

a dialog by which customer testimonials are captured.

28. The application of claim 12, further comprising:

a link within a network page that takes a user directly to a suggestion submission dialog.

29. The application of claim 12, further comprising:

an incentive module that implements an incentive program.

30. The application of claim 12, further comprising:

a page that provides contact information.

31. The application of claim 12, further comprising:

an award module with which award winners are listed.

32. A storage medium comprising a computer implemented process stored therein, said process comprising a network-based application that allows employees to submit suggestions and ideas for improving how a company does business, said process comprising:

providing a portal through which a submitting party can submit an new suggestion;

directing the new suggestion to an innovation zone, such that the new suggestion is considered by most appropriate persons;

searching for previously-submitted suggestions that are potentially related to the new suggestion;

displaying any potentially-related previously-submitted suggestions to the submitting party;

allowing the submitting party to comment on the displayed previously submitted suggestions;

allowing the submitting party to select any of the displayed previously-submitted suggestions that are deemed by the submitting party to be similar to the new suggestion; and

linking said new suggestion to the selected previously-submitted suggestions whereby said selected previously-submitted suggestions will be cross-referenced with the new suggestion.

33. An apparatus for receiving and processing suggestions, comprising;

central portal means for receiving a new suggestion from a submitting party on behalf of a receiving party;

a plurality of innovation zone means within said receiving party to which said new suggestion can be routed; and

means for routing said new suggestion to one or more of said innovation zones in response to an interaction with said submitting party;

means for automatically displaying previously-submitted suggestions to the submitting party that are potentially related to the new suggestion;

means for allowing the submitting party to comment on the displayed previously-submitted suggestions; and

means for allowing the submitting party to select any of the displayed previously-submitted suggestions that are deemed by the submitting party to be similar to the new suggestion, whereby the new suggestion is linked to the selected previously-submitted suggestions, such that the selected previously-submitted suggestions are cross-referenced with the new suggestion.

34. A network-based process that allows employees to submit suggestions and ideas for improving how a company does business, comprising:

providing a central portal for receiving a new suggestion from an employee;

providing multiple points of entry comprising innovation groups to which said suggestions can be routed from said central portal and which can also receive said suggestions directly;

routing said new suggestion to a most appropriate one or more of said multiple points of entry in response to an interaction with said employee;

searching for previously-submitted suggestions that are potentially related to the new suggestion and displaying the results to the employee;

allowing the employee to select and comment on any of the displayed previously-submitted suggestions that the employee believes to be related to the new suggestion; and

linking the new suggestion to any of the displayed previously-submitted suggestions that are selected by the employee, such that a subsequent viewer of the new suggestion will also see the selected previously-submitted suggestions.

35. The process of claim 34, wherein for each suggestion any of the following types of information to be attached to said suggestion:

a review comment;

a peer review comment;

a link to a document or presentation; and

a related idea.

36. The process of claim 34, further comprising:

providing a torchbearer function performed by an executive participant and advocate in said application.

37. The process of claim 34, further comprising:

providing a view module that allows viewing of a list of latest submissions.

38. The process of claim 34, further comprising:

providing a view module that, for said central portal, returns a list of submissions to all points of entry; and

that, for said points of entry, returns a list of submissions to an appropriate innovation group.

39. The process of claim 34, further comprising:

providing a search module that allows entry of search criteria to return a list of matching submissions.

40. The process of claim 39, said search module comprising any of:

searching for submissions a user has submitted;

searching for submissions said user has saved but not submitted; and

searching an implementation zone for ideas that have been approved, but for which there are no current resources to implement.

41. The process of claim 34, further comprising:

providing a submission dialog comprising one or more qualification questions.

42. The process of claim 41, wherein said one or more qualification questions determine a submitting party'"'"'s desired degree of ownership of an implementation process for said submitting party'"'"'s suggestion.

43. The process of claim 34, further comprising:

providing an adoption module for soliciting sponsorship of an unowned suggestion.

44. The process of claim 34, further comprising:

providing a steering committee that receives, reviews, and disposes of suggestions.

45. The process of claim 34, further comprising:

providing a peer rating module that allows individuals to rate suggestions.

46. The process of claim 34, further comprising:

a statistics module by which statistics are provided based upon suggestions submitted over various time intervals and by point of entry.

47. The process of claim 34, further comprising:

providing a status table for displaying actions taken or to be taken, based upon any of point of entry and category.

48. The process of claim 34, further comprising:

providing a related suggestion link wherein a related suggestion is located and a user is asked to confirm if said suggestion is similar to a suggestion submitted or to be submitted by said user or not and, if not, optionally to indicate why.

49. The process of claim 34, further comprising:

providing a dialog by which customer testimonials are captured.

50. The process of claim 34, further comprising:

providing a link within a network page that takes a user directly to a suggestion submission dialog.

51. The process of claim 34, further comprising:

providing an incentive module that implements an incentive program.

52. The process of claim 34, further comprising:

providing a page that provides contact information.

53. The process of claim 34, further comprising:

providing an award module with which award winners are listed.