Providing decision support based on past participant performance within an electronic marketplace environment

• US 6,963,849 B1
• Filed: 09/14/2001
• Issued: 11/08/2005
• Est. Priority Date: 10/05/2000
• Status: Expired due to Fees

• Current Assignee: JDA Software Group Incorporated (RedPrairie Holding Incorporated)
• Original Assignee: i2 Technologies US Incorporated (Panasonic Holdings Corporation)
• Inventors: Parasnis, Abhay V., Chaturvedi, Harsha, Notani, Ranjit N.
• Primary Examiner(s): CHILCOT, RICHARD E
• Application Number:
  US09/953,462
• Time in Patent Office: 1,516 Days
• Field of Search: 705/10
• US Class Current: 705/7.29
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

An electronic marketplace system (10) operates on one or more computers that collectively facilitate marketplace interactions between one or more first participants (12, 14) and a second participant (14, 12). The system (10) receives feedback as to performance of the second participant (14, 12) from the first participants (12, 14) based on their interactions with the second participant (14, 12). The system (10) associates a participant-specific rating with the second participant (14, 12) based on the feedback received from a particular first participant (12, 14), the participant-specific rating of the second participant (14, 12) being specific to the first participant (12, 14), being independent of feedback received from other first participants (12, 14), and being stored in a profile maintained for the first participant (12, 14). The system (10) accesses the profile maintained for the first participant (12, 14) in response to an identification of the second participant (14, 12) as a potential partner for the first participant (12, 14) as to a potential interaction. According to the participant-specific rating of the second participant (14, 12), the system (10) provides an indication to the first participant (12, 14) reflecting the desirability of interacting with the second participant (14, 12) with respect to the potential interaction.

Claims

1. A computer-implemented electronic marketplace system operating on one or more computer systems each comprising one or more processing units and one or more memory units, the electronic marketplace system operable to:

using the one or more computer systems, facilitate marketplace interactions between one or more first participants and a particular second participant;

using the one or more computer systems, receive electronic feedback concerning performance of the particular second participant from computer systems associated with the first participants based on their interactions with the particular second participant;

using the one or more computer systems, associate a participant-specific rating with the particular second participant based on the electronic feedback received from a computer system associated with a particular first participant, the participant-specific rating of the particular second participant being specific to the particular first participant, being independent of electronic feedback received from computer systems associated with other first participants, and being stored in a computer-implemented profile maintained for the particular first participant;

using the one or more computer systems, receive an identification of the particular first participant and an identification of the particular second participant as a potential interaction partner for the particular first participant with respect to a potential interaction;

using the one or more computer systems, based on the identification of the particular first participant, identify and access the computer-implemented profile maintained for the particular first participant independent of accessing computer-implemented profiles maintained for other first participants; and

using the one or more computer systems, according to the participant-specific rating of the particular second participant stored in the identified and accessed computer-implemented profile maintained for the particular first participant, provide an electronic indication to a computer system associated with the particular first participant reflecting the desirability of interacting with the particular second participant with respect to the potential interaction, the electronic indication being specific to the particular first participant and being organized independent of ratings of the particular second participant that are associated with other first participants.

2. The system of claim 1, wherein the interaction on which the rating is based comprises a first collaboration activity and the potential interaction comprises a second collaboration activity.

3. The system of claim 2, wherein the first collaboration activity and the second collaboration activity are different types of collaboration activities.

4. The system of claim 2, wherein each of the first and second collaboration activities are selected from the group consisting of a sourcing collaboration activity, a design collaboration activity, and a production collaboration activity.

5. The system of claim 1, wherein the interaction comprises execution of a previously negotiated transaction and the potential interaction comprises a collaboration activity.

6. The system of claim 1, wherein:

the potential interaction comprises a capacity collaboration activity; and

the participant-specific rating of the particular second participant indicates to the particular first participant the desirability of modifying one or more terms of an agreement with the particular second participant requiring the particular second participant to supply a specified number of units to the particular first participant within a specified time in response to a demand from the particular first participant.

7. The system of claim 1, wherein:

the electronic feedback received from the computer system associated with the particular first participant comprises a numerical single-interaction rating according to a predetermined rating scale; and

the participant-specific rating of the particular second participant comprises a numerical aggregate rating according to the same predetermined rating scale reflecting a plurality of single-interaction ratings received from the computer system associated with the particular first participant over time based on interactions of the particular first participant with the particular second participant.

8. The system of claim 1, wherein the electronic indication provided to the computer system associated with the particular first participant comprises the rating for the particular second participant.

9. The system of claim 1, further operable to:

using the one or more computer systems, associate a general rating with the particular second participant according to all the electronic feedback received from the computer systems associated with the first participants based on interactions between the first participants and the particular second participant; and

using the one or more computer systems, provide the electronic indication to the computer system associated with the particular first participant reflecting the desirability of interacting with the particular second participant with respect to the potential interaction further based on the general rating for the particular second participant.

10. The system of claim 1, wherein the first participants are buyers and the particular second participant is a supplier.

32. The system of claim 1, further operable to monitor, automatically and independent of electronic feedback associated with the first participants, one or more aspects of the particular second participant'"'"'s performance during its interactions with the one or more first participants.

11. A computer-implemented method performed using a computer system associated with an electronic marketplace, the computer system comprising one or more processing units and one or more memory units, the method comprising:

using the computer system, facilitating marketplace interactions between one or more first participants and a particular second participant;

using the computer system, receiving electronic feedback concerning performance of the particular second participant from the first participants based on their interactions with the particular second participant;

using the computer system, associating a participant-specific rating with the particular second participant based on the electronic feedback received from a computer system associated with a particular first participant, the participant-specific rating of the particular second participant being specific to the particular first participant, being independent of feedback received from computer systems associated with other first participants, and being stored in a computer-implemented profile maintained for the particular first participant;

using the one or more computer systems, receiving an identification of the particular first participant and an identification of the particular second participant as a potential interaction partner for the particular first participant with respect to a potential interaction;

using the computer system, based on the identification of the particular first participant identifying and accessing the computer-implemented profile maintained for the particular first participant independent of accessing computer-implemented profiles maintained for other first participants; and

using the computer system, according to the participant-specific rating of the particular second participant stored in the identified and accessed computer-implemented profile maintained for the particular first participant, providing an electronic indication to a computer system associated with the particular first participant reflecting the desirability of interacting with the particular second participant with respect to the potential interaction the electronic indication being specific to the particular first participant and being organized independent of ratings of the particular second participant that are associated with other first participants.

12. The method of claim 11, wherein the interaction on which the rating is based comprises a first collaboration activity and the potential interaction comprises a second collaboration activity.

13. The method of claim 12, wherein the first collaboration activity and the second collaboration activity are different types of collaboration activities.

14. The method of claim 12, wherein each first and second collaboration activity is selected from the group consisting of a sourcing collaboration activity, a design collaboration activity, and a production collaboration activity.

15. The method of claim 11, wherein the interaction comprises execution of a previously negotiated transaction and the potential interaction comprises a collaboration activity.

16. The method of claim 11, wherein:

the potential interaction comprises a capacity collaboration activity; and

the participant-specific rating of the particular second participant indicates to the particular first participant the desirability of modifying one or more terms of an agreement with the particular second participant requiring the particular second participant to supply a specified number of units to the particular first participant within a specified time in response to a demand from the particular first participant.

17. The method of claim 11, wherein:

the electronic feedback received from the computer system associated with the particular first participant comprises a numerical single-interaction rating according to a predetermined rating scale; and

the participant-specific rating of the particular second participant comprises a numerical aggregate rating according to the same predetermined rating scale reflecting a plurality of single-interaction ratings received from the computer system associated with the particular first participant over time based on interactions of the particular first participant with the particular second participant.

18. The method of claim 11, wherein the electronic indication provided to the computer system associated with the particular first participant comprises the rating for the particular second participant.

19. The method of claim 11, further comprising:

using the computer system, associating a general rating with the particular second participant according to all the electronic feedback received from the computer systems associated with the first participants based on interactions between the first participants and the particular second participant; and

using the computer system, providing the electronic indication to the computer system associated with the particular first participant reflecting the desirability of interacting with the particular second participant with respect to the potential interaction further based on the general rating for the particular second participant.

20. The method of claim 11, wherein the first participants are buyers and the particular second participant is a supplier.

33. The method of claim 11, further comprising monitoring, automatically and independent of electronic feedback associated with the first participants, one or more aspects of the particular second participant'"'"'s performance during its interactions with the one or more first participants.

21. Electronic marketplace software embodied in computer-readable media and when executed operable to:

facilitate marketplace interactions between one or more first participants and a particular second participant;

receive feedback concerning performance of the particular second participant from the first participants based on their interactions with the particular second participant;

associate a participant-specific rating with the particular second participant based on the feedback received from a particular first participant, the participant-specific rating of the particular second participant being specific to the particular first participant, being independent of feedback received from other first participants, and being stored in a profile maintained for the particular first participant;

receive an identification of the particular first participant and an identification of the particular second participant as a potential interaction partner for the particular first participant with respect to a potential interaction;

based on the identification of the particular first participant, identify and access the profile maintained for the particular first participant independent of accessing profiles maintained for other first participants; and

according to the participant-specific rating of the particular second participant stored in the identified and accessed profile maintained for the particular first participant, provide an indication to the particular first participant reflecting the desirability of interacting with the particular second participant with respect to the potential interaction, the electronic indication being specific to the particular first participant and being organized independent of ratings of the particular second participant that are associated with other first participants.

22. The software of claim 21, wherein the interaction on which the rating is based comprises a first collaboration activity and the potential interaction comprises a second collaboration activity.

23. The software of claim 22, wherein the first collaboration activity and the second collaboration activity are different types of collaboration activities.

24. The software of claim 22, wherein each first and second collaboration activity is selected from the group consisting of a sourcing collaboration activity, a design collaboration activity and a production collaboration activity.

25. The software of claim 21, wherein the interaction comprises execution of a previously negotiated transaction and the potential interaction comprises a collaboration activity.

26. The software of claim 21, wherein:

the potential interaction comprises a capacity collaboration activity; and

the participant-specific rating of the particular second participant indicates to the particular first participant the desirability of modifying one or more terms of an agreement with the particular second participant requiring the particular second participant to supply a specified number of units to the particular first participant within a specified time in response to a demand from the particular first participant.

27. The software of claim 21, wherein:

the feedback received from the particular first participant comprises a numerical single-interaction rating according to a predetermined rating scale; and

the participant-specific rating of the particular second participant comprises a numerical aggregate rating according to the same predetermined rating scale reflecting a plurality of single-interaction ratings received from the particular first participant over time based on interactions of the particular first participant with the particular second participant.

28. The software of claim 21, wherein the indication provided to the particular first participant comprises the rating for the particular second participant.

29. The software of claim 21, further operable to:

associate a general rating with the particular second participant according to all the feedback received from the first participants based on interactions between the first participants and the particular second participant; and

provide the indication to the particular first participant reflecting the desirability of interacting with the particular second participant with respect to the potential interaction further based on the general rating for the particular second participant.

30. The software of claim 21, wherein the first participants are buyers and the particular second participant is a supplier.

34. The software of claim 21, further operable to monitor, automatically and independent of electronic feedback associated with the first participants, one or more aspects of the particular second participant'"'"'s performance during its interactions with the one or more first participants.

31. A computer-implemented electronic marketplace system operating on one or more computer systems each comprising one or more processing units and one or more memory units, the system comprising:

computer-implemented means for facilitating interactions between one or more first participants and a particular second participant;

computer-implemented means for receiving electronic feedback concerning performance of the particular second participant from computer systems associated with the first participants based on their interactions with the particular second participant;

computer-implemented means for associating a participant-specific rating with the particular second participant based on the electronic feedback received from a computer system associated with a particular first participant, the participant-specific rating of the particular second participant being specific to the particular first participant, being independent of electronic feedback received from computer systems associated with other first participants, and being stored in a computer-implemented profile maintained for the particular first participant;

computer-implemented means for receiving an identification of the particular first participant and an identification of the particular second participant as a potential interaction partner for the particular first participant with respect to a potential interaction;

computer-implemented means for, based on the identification of the particular first participant, identifying and accessing the computer-implemented profile maintained for the particular first participant independent of accessing computer-implemented profiles maintained for other first participants; and

computer-implemented means for, according to the participant-specific rating of the particular second participant stored in the identified and accessed computer-implemented profile maintained for the particular first participant, providing an electronic indication to a computer system associated with the particular first participant reflecting the desirability of interacting with the particular second participant with respect to the potential interaction the electronic indication being specific to the particular first participant and being organized independent of ratings of the particular second participant that are associated with other first participants.