Method and system for providing controllable enhanced call service features at mobile locations
First Claim
1. A method of controlling PBX-like functionality at a mobile telecommunication location including a computer-based mobile device operating at a mobile telecommunication number for receiving information from a data network and including a display area, the computer-based mobile device not directly connected to a PBX switch, the method comprising the steps of:
- a) providing voice and data communication interconnections to voice and data networks at the mobile location;
b) providing a remote office platform coupled between the mobile location and the PBX switch;
c) authenticating, at the remote office platform, access to the PBX switch from the mobile location;
d) in response to PBX-like commands received at the remote office platform from said mobile location, forwarding said commands to said PBX switch for call completion;
e) in response to calls received at the PBX switch for an individual at said mobile location, sending said received calls to said remote office platform for forwarding to said mobile locations;
f) enabling a soft phone graphical user interface at the computer-based mobile device; and
g) configuring the soft phone graphical user interface to include the capability of updating the mobile telecommunication number so as to allow the individual to change the mobile telecommunication number used for communication with the remote office platform.
1 Assignment
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Accused Products
Abstract
A system and method for providing PBX-like functionality at a mobile location includes the capability of maintaining a network session with a mobile number associated with a remote worker. The system utilizes a remote office platform interposed between a data communications network and a conventional PBX switch. A remotely located individual (such as a telecommuter) “logs in” to the remote office platform and, once the individual is authenticated, PBX-like communication with the mobile device is established. If the device is a computer-enabled device and includes a display, the platform can enable a graphical user interface emulating a PBX station set to the device. Alternatively, the remote worker can enter either spoken commands or series of DTMF sequences to utilize the PBX-like features. For these applications, the remote office platform includes a speech recognition module and a translation table for converting a sequence of DTMF tones into a PBX-like call feature (e.g., transfer, hold, mute, etc.).
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Citations
11 Claims
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1. A method of controlling PBX-like functionality at a mobile telecommunication location including a computer-based mobile device operating at a mobile telecommunication number for receiving information from a data network and including a display area, the computer-based mobile device not directly connected to a PBX switch, the method comprising the steps of:
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a) providing voice and data communication interconnections to voice and data networks at the mobile location; b) providing a remote office platform coupled between the mobile location and the PBX switch; c) authenticating, at the remote office platform, access to the PBX switch from the mobile location; d) in response to PBX-like commands received at the remote office platform from said mobile location, forwarding said commands to said PBX switch for call completion; e) in response to calls received at the PBX switch for an individual at said mobile location, sending said received calls to said remote office platform for forwarding to said mobile locations; f) enabling a soft phone graphical user interface at the computer-based mobile device; and g) configuring the soft phone graphical user interface to include the capability of updating the mobile telecommunication number so as to allow the individual to change the mobile telecommunication number used for communication with the remote office platform. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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Specification