Method and system for remote operator interface with a self-service financial transactions terminal
First Claim
1. A method for remote operator interface with a self-service financial transaction terminal, comprising:
- providing a plurality of web-based, customer-inaccessible applications for remote operator functions on the self-service financial transaction terminal, said remote operator functions being selected from a group of remote operator functions consisting of a reboot function, a stop function, a stop immediately function, a start function, a configure function, a view configuration function, a view software release information function, a view status function, a view integrated network controller and host connection status function, a start peruse function, a view event logs function, a view event logs in real-time function, a write event logs to file function, a start back administration function, a start command shell function, and an initialize personal identification number encryption keys function;
allowing a remote operator at a remote operator interface client computing device to access the self-service financial transaction terminal via a browser application of the remote operator interface client computing device;
receiving the remote operator'"'"'s entry of a user identification by the self-service financial transaction terminal from the remote operator interface client computing device;
displaying a menu of the self-service financial transaction terminal operator functions for the remote operator at the remote operator interface client computing device by the self-service financial transaction terminal;
receiving the remote operator'"'"'s selection of at least one of the self-service financial transaction terminal operator functions by the self-service financial transaction terminal from the remote operator interface client computing device; and
allowing the remote operator at the remote operator interface client to access one of the plurality of web-based, customer-inaccessible applications on the self-service financial transaction terminal for the selected self-service financial transaction terminal operator function.
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Accused Products
Abstract
A method and system for remote operator interface with a self-service transaction terminal, such as an ATM makes use of a set of web based applications for operator functions to enable the remote operator to access the operator functions over a standard browser from a remote operator interface client PC. Each ATM with which the remote operator interface is used has a set of web based applications that supports the operator functions. The operator accesses the ATM from the client PC by bringing up the browser and entering a URL to point to a specific ATM. The remote operator interface supports a plurality of supervisory type functions and enables the user to administer a plurality of ATMs for which it is configured to allow the particular functions to be performed. Communication via the remote operator interface is secure over a private network or virtual private network (VPN) over the Internet. The remote operator must be authenticated to gain access, and the operator'"'"'s entitlements may limit access.
63 Citations
31 Claims
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1. A method for remote operator interface with a self-service financial transaction terminal, comprising:
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providing a plurality of web-based, customer-inaccessible applications for remote operator functions on the self-service financial transaction terminal, said remote operator functions being selected from a group of remote operator functions consisting of a reboot function, a stop function, a stop immediately function, a start function, a configure function, a view configuration function, a view software release information function, a view status function, a view integrated network controller and host connection status function, a start peruse function, a view event logs function, a view event logs in real-time function, a write event logs to file function, a start back administration function, a start command shell function, and an initialize personal identification number encryption keys function; allowing a remote operator at a remote operator interface client computing device to access the self-service financial transaction terminal via a browser application of the remote operator interface client computing device; receiving the remote operator'"'"'s entry of a user identification by the self-service financial transaction terminal from the remote operator interface client computing device; displaying a menu of the self-service financial transaction terminal operator functions for the remote operator at the remote operator interface client computing device by the self-service financial transaction terminal; receiving the remote operator'"'"'s selection of at least one of the self-service financial transaction terminal operator functions by the self-service financial transaction terminal from the remote operator interface client computing device; and allowing the remote operator at the remote operator interface client to access one of the plurality of web-based, customer-inaccessible applications on the self-service financial transaction terminal for the selected self-service financial transaction terminal operator function. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A system for providing remote operator interface with a self-service financial transaction terminal, comprising:
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a plurality of web-based, customer-inaccessible applications for remote operator functions provided on the self-service financial transaction terminal, said remote operator functions being selected from a group of remote operator functions consisting of a reboot function, a stop function, a stop immediately function, a start function, a configure function, a view configuration function, a view software release information function, a view status function, a view integrated network controller and host connection status function, a start peruse function, a view event logs function, a view event logs in real-time function, a write event logs to file function, a start back administration function, a start command shell function, and an initialize personal identification number encryption keys function; a remote operator interface client computing device adapted for allowing the remote operator to access the self-service financial transaction terminal via a browser application of the remote operator interface client computing device; and said self-service financial transaction terminal being adapted for receiving the remote operator'"'"'s entry of a user identification from the remote operator interface client computing device, for displaying a menu of the self-service financial transaction terminal operator functions for the remote operator at the remote operator interface client computing device, means for receiving the remote operator'"'"'s selection of at least one of the self-service financial transaction terminal operator functions from the remote operator interface client computing device, and for allowing the remote operator at the remote operator interface client to access one of the plurality of web-based, customer-inaccessible applications on the self-service financial transaction terminal for the selected self-service financial terminal operator function. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30)
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31. A method for remote operator interface with a self-service financial transaction terminal, comprising:
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providing a plurality of web-based, customer-inaccessible applications for remote operator functions on the self-service financial transaction terminal, said remote operator functions being selected from a group of remote operator functions consisting of a reboot function, a stop function, a stop immediately function, a start function, a configure function, a view configuration function, a view software release information function, a view status function, a view integrated network controller and host connection status function, a start peruse function, a view event logs function, a view event logs in real-time function, a write event logs to file function, a start back administration function, a start command shell function, and an initialize personal identification number encryption keys function; providing the self-service financial transaction terminal with a web server application having a URL address; allowing the remote operator to enter the URL address for the web server application on a browser application of a computing device coupled to the self-service financial transaction terminal over a network; displaying a logon screen at the computing device for the remote operator; receiving entry of a user identification for the remote operator at the computing device; displaying a menu of the self-service financial transaction terminal operator functions for the remote operator at the computing device by the self-service financial transaction terminal according to a predetermined entitlement corresponding to the user identification; receiving the remote operator'"'"'s selection of at least one of the self-service financial transaction terminal operator functions by the self-service financial transaction terminal from the computing device; and allowing the remote operator at the computing device to access one of the plurality of web-based, customer-inaccessible applications on the self-service financial transaction terminal for the selected self-service financial transaction terminal operator function.
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Specification