Method and system for order returns
First Claim
1. A computer-implemented method for a customer to return one or more items previously supplied by a business establishment to said customer, comprising:
- developing a list of items to be returned byadding one or more items presented by said customer to said list of items to be returned,checking each of said items to be returned with a return policy of said business establishment, said checking being performed upon each item'"'"'s addition to said list by computing devices associated with a customer location that locally store said return policy, andadvising said customer of the likely return status of said listed items;
presenting said list of items for processing by said business establishment;
identifying a definitive confirmation of said items on said list that are authorized to be returnable and/or any of the items that are not authorized to be returnable,wherein said authorization is performed by computing devices associated with said business establishment that store said return policy and wherein said return policy includes a dynamic rule that a business value condition must be satisfied; and
presenting said definitive confirmation to said computing devices associated with the customer location.
3 Assignments
0 Petitions
Accused Products
Abstract
A system and method for handling the return of items supplied by a store. The method entails building a list of items to be returned on a local computing device. The list is sent to a remote server that handles returns for the store. The remote server returns a confirmation of the items that are returnable and/or of items that are not returnable. As the list is built, each item is compared to a return policy of the store and added to the list only if the item qualifies as returnable. The method also allows for requesting the store to honor the return of items that do not qualify for return. Provision is also made for scheduling pickup of items to be returned.
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Citations
43 Claims
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1. A computer-implemented method for a customer to return one or more items previously supplied by a business establishment to said customer, comprising:
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developing a list of items to be returned by adding one or more items presented by said customer to said list of items to be returned, checking each of said items to be returned with a return policy of said business establishment, said checking being performed upon each item'"'"'s addition to said list by computing devices associated with a customer location that locally store said return policy, and advising said customer of the likely return status of said listed items; presenting said list of items for processing by said business establishment; identifying a definitive confirmation of said items on said list that are authorized to be returnable and/or any of the items that are not authorized to be returnable, wherein said authorization is performed by computing devices associated with said business establishment that store said return policy and wherein said return policy includes a dynamic rule that a business value condition must be satisfied; and presenting said definitive confirmation to said computing devices associated with the customer location. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 40, 41)
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10. A computing system for processing the return of one or more items by a customer previously supplied by a business establishment, the system comprising one or more networked computing devices each device having a memory with program code stored therein for:
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developing a list of items to be returned by checking each of said items to be returned with a return policy of said business establishment, said checking being performed upon each item'"'"'s addition to said list by computing devices associated with a customer location that locally store said return policy, and adding to said list only those items that are returnable according to said return policy; presenting said list of items for processing by said business establishment; and identifying a definitive confirmation of said items on said list that are returnable and/or any of the items that are not returnable, wherein said identifying is performed by computing devices associated with said business establishment that store said return policy and wherein said return policy includes a dynamic rule that one or more conditions selected from the group consisting of a current market condition, an inventory level, a current demand, a weather condition, a seasonal factor must be satisfied. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 42, 43)
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18. A memory media for the control of a computer system that processes the return of one or more items by a customer previously supplied by a business establishment comprising, the memory media comprising instructions encoded thereon for:
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developing a list of items to be returned by checking each of said items to be returned with a return policy of said business establishment, said checking being performed upon each item'"'"'s addition to said list by computing devices associated with a customer location that locally store said return policy, and adding to said list only those items that are returnable according to said return policy; presenting said list of items for processing by said business establishment; and identifying a definitive confirmation of said items on said list that are returnable and/or any of the items that are not returnable, wherein said identifying is performed by computing devices associated with said business establishment that store said return policy and wherein said return policy includes a dynamic rule that one or more conditions selected from the group consisting of a current market condition, an inventory level, a current demand, a weather condition, a seasonal factor must be satisfied. - View Dependent Claims (19, 20, 21, 22, 23)
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24. A computer-implemented method for a customer to one or more return of items previously supplied by a business establishment, comprising:
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developing a list of items to be returned by checking each of said items to be returned with a return policy of said business establishment, said checking being performed upon each item'"'"'s addition to said list by computing devices associated with a customer location that locally store said return policy, and adding to said list only those items that are returnable according to said return policy; presenting said list of items for processing by said business establishment; and identifying a definitive confirmation of said items on said list that are returnable and/or any of the items that are not returnable, wherein said identifying is performed by computing devices associated with said business establishment that store said return policy and wherein said return policy includes a dynamic rule that one or more conditions selected from the group consisting of a current market condition, an inventory level, a current demand, a weather condition, a seasonal factor must be satisfied. - View Dependent Claims (25, 26, 27, 28, 29, 30, 31)
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32. A computing system for processing the return of one or more items by a customer previously supplied by a business establishment to said customer, the system comprising one or more networked computing devices, each device having a memory with program code stored therein for:
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developing a list of items to be returned by adding one or more items presented by said customer to said list of items to be returned, checking each of said items to be returned with a return policy of said business establishment, said checking being performed upon each item'"'"'s addition to said list by computing devices associated with a customer location that locally store said return policy, and advising said customer of the likely return status of said listed items; presenting said list of items for processing by said business establishment; and identifying a definitive confirmation of said items on said list that are authorized to be returnable and/or any of the items that are not authorized to be returnable, wherein said authorization is performed by computing devices associated with said business establishment that store said return policy and wherein said return policy includes a dynamic rule that a business value condition must be satisfied. - View Dependent Claims (33, 34, 35, 36, 37, 38)
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39. A memory media for the control of a computer system that processes the return of items by a customer previously supplied by a business establishment comprising, the memory media comprising instructions encoded thereon for:
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developing a list of items to be returned by adding one or more items presented by said customer to said list of items to be returned, checking each of said items to be returned with a return policy of said business establishment, said checking being performed upon each item'"'"'s addition to said list by computing devices associated with a customer location that locally store said return policy, and advising said customer of the likely return status of said listed items; presenting said list of items for processing by said business establishment; and identifying a definitive confirmation of said items on said list that are authorized to be returnable and/or any of the items that are not authorized to be returnable, wherein said authorization is performed by computing devices associated with said business establishment that store said return policy and wherein said return policy includes a dynamic rule that a business value condition must be satisfied.
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Specification