Computer integrated communication system for restaurants
First Claim
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1. A restaurant communication system to enhance communications between the restaurant wait staff and customers, comprising:
- an interactive table unit at a customer table, an interactive table unit including a data input device, display, and a communication device, an interactive table unit at a customer table for receiving customer requests for service and communicating such customer requests to a central server unit and at least one selected wait staff unit;
said at least one wait staff unit carried by a server and including a request and display device and a communication mechanism for communicating with said central server unit and receiving customer requests for service;
said central server unit including a timing element monitoring the wait time, the wait time is being defined as time elapsed between the time a customer request call comes in, and a time when the customer request call is addressed by the wait staff, and wherein said central server unit notifies a second wait staff unit or a manager unit if the wait time exceeds a predetermined wait time.
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Abstract
A computer integrated communication system for restaurants that includes a central server and a series of table units and staff units. The table and staff units each include a display and wireless communication device that enables customer request information and other communications to be sent from the table unit to the staff units either directly or by first being passed through the central server unit. The central server further can monitor the communications and direct the request to another staff member or management for action in the event of delays or other problems with the customer'"'"'s request.
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Citations
8 Claims
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1. A restaurant communication system to enhance communications between the restaurant wait staff and customers, comprising:
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an interactive table unit at a customer table, an interactive table unit including a data input device, display, and a communication device, an interactive table unit at a customer table for receiving customer requests for service and communicating such customer requests to a central server unit and at least one selected wait staff unit;
said at least one wait staff unit carried by a server and including a request and display device and a communication mechanism for communicating with said central server unit and receiving customer requests for service;
said central server unit including a timing element monitoring the wait time, the wait time is being defined as time elapsed between the time a customer request call comes in, and a time when the customer request call is addressed by the wait staff, and wherein said central server unit notifies a second wait staff unit or a manager unit if the wait time exceeds a predetermined wait time. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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Specification