Method and apparatus for collecting page load abandons in click stream data

• US 6,973,492 B2
• Filed: 09/07/2001
• Issued: 12/06/2005
• Est. Priority Date: 09/07/2001
• Status: Expired due to Term

• Current Assignee: Adobe Inc.
• Original Assignee: International Business Machines Corporation
• Inventors: Streble, Mary Catherine
• Primary Examiner(s): Dinh, Dung C.
• Assistant Examiner(s): Chea, Philip
• Application Number:
  US09/949,033
• Publication Number:
  US 20030051031A1
• Time in Patent Office: 1,551 Days
• Field of Search: 714/4, 709/224, 709/228, 709/217, 709/219, 709/227, 715/513
• US Class Current: 709/224
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/53 using third party service providers
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 Network security protocols

Abstract

The invention is a method and apparatus for detecting page load abandons in real time. Particularly, a page includes code that generates a unique record correlation ID that identifies the particular page that is being loaded and the particular instance of its loading and embeds that ID in two special tags in that page. The first tag is at the top of the page and the second tag is at the bottom of the page. The first tag causes the client to send a request to a Usage Analyzer server including the unique record correlation ID. The Usage Analyzer server receives this request and creates a log entry bearing the ID and sets a page load abandon flag for that log entry. If the page finishes loading, the client machine encounters the second tag. That tag causes the client to send another request to the Usage Analyzer server with the same ID. When the Usage Analyzer server receives this request, it resets the page load abandon flag.

Claims

1. A method of detecting abandonment of a page load in a communication network, said method comprising the steps of:

(1) maintaining a server on said network;

(2) embedding within a page first code that will cause a machine loading said page to send a first message to said server indicating that said page has commenced loading;

(3) embedding within said page second code that will cause said machine loading said page to send a second message to said server indicating that said page has completed loading; and

(4) responsive to receipt at said server of said first message, storing at said server a log entry indicating the page that is loading and the particular instance of its loading; and

(5) responsive to receipt at said server of said second message, placing in said log information indicating that said instance of said page being loaded was not abandoned prior to completion.

2. The method claim 1 wherein step (4) further comprises storing an indication that said instance of loading of said page was abandoned and wherein step (5) comprises altering said indication that said instance of said page loading was abandoned.

3. The method claim 2 wherein, in step (4), said step of storing an indication that said instance of loading of said page was abandoned comprises setting a flag to a first condition and wherein, in step (5), said step of altering said indication that said instance of loading of said page was abandoned comprises setting said flag to a second condition.

4. The method claim 1 wherein steps (2) and (3) comprise placing first and second HTML tags, respectively, in said page.

5. The method claim 4 wherein step (2) comprises placing said first tag as close to the top of said page as possible and step (3) comprises submitting data within the second tag in response to an HTML browser generated event indicating that the page load has completed.

6. The method claim 5 wherein said first tag is an HTML <

IMG>

tag.

7. The method claim 5 wherein said second tag is an HTML <

FORM>

tag.

8. The method claim 7 wherein said <

FORM>

tag contains the HIDDEN attribute.

9. The method claim 6 wherein said second tag is an <

IMG>

tag placed as close to the bottom of the page as possible.

10. The method claim 1 wherein steps (2) and (3) comprise placing first and second HTML tags, respectively, in said page.

11. The method claim 10 further comprising the step of:

(6) embedding in said page third code that will execute upon receipt at said client that will generate an identification code that identifies said page being loaded and further uniquely identifies the particular instance of its loading and embedding said identification code in said first and second tags.

12. The method claim 11 wherein said third code comprises JavaScript code.

13. A computer program product embodied on a computer readable medium for collecting data concerning abandonment of page loads in a communication network, said product comprising computer executable instructions for:

(1) responsive to receipt, at a server, of a first message received via said network, said first message sent from a machine loading a page responsive to first code embedded in said page, containing identification data identifying said page and a particular instance of its loading, storing said identification data in a memory; and

(2) responsive to receipt of a second message via said network, said second message sent from said machine responsive to second code embedded in said page and containing said same identification data, storing in said memory information indicating that said instance of said page being loaded was not abandoned prior to completion.

14. The computer program product claim 13 wherein said computer executable instructions further stores an indication that said instance of loading of said page was abandoned and wherein said computer executable instructions for step (2) alters said indication that said instance of said page loading was abandoned.

15. The computer program product claim 14 wherein said computer executable instructions for storing an indication that said instance of loading of said page was abandoned comprises computer executable instructions for setting a flag to a first condition and wherein said computer executable instructions for altering said indication that said instance of loading of said page was abandoned comprises computer executable instructions setting said flag to a second condition.

16. The computer program product claim 13 wherein said first and second messages comprise HTML requests.

17. The computer program product claim 16 wherein said first message contains a request for an image and wherein said computer program product further comprises code for returning a one pixel, transparent image responsive to receipt of said first message.

18. The computer program product claim 17 wherein said second message contains an HTML form and wherein said computer program product further comprises code for returning a NO CONTENT message responsive to receipt of said second message.