×

Apparatus and method for contacting a customer support line on customer's behalf and having a customer support representative contact the customer

  • US 6,973,617 B1
  • Filed: 05/24/2000
  • Issued: 12/06/2005
  • Est. Priority Date: 05/24/2000
  • Status: Expired due to Term
First Claim
Patent Images

1. A computer readable medium having stored thereon sequences of instructions for executing a voice application, the sequences of instructions including instructions for performing the steps of:

  • receiving, from a browser, an HTTP request for a form having entry fields for inserting input application parameters specifying information for connecting with a call number of a user and with a call number of a second party,inserting the input application parameters into an XML document defining an operation of the executable voice application,based on the XML document, generating a first hypertext markup language (HTML) document having instructions including the call number for accessing the second party, andbased on a prescribed input received from the second party, selectively generating a second HTML document having instructions for connecting the second party with the user.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×