Method and apparatus for providing entitlement information for interactive support
First Claim
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1. A method in a data processing system for providing real-time user support, the method comprising:
- monitoring for a user input selecting a particular option on a desktop in the data processing system;
responsive to detecting the user input, generating a request for real-time user support, wherein the request includes entitlement information used to determine a type of support to be provided; and
sending the request to initiate a communications link for real-time user support.
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Abstract
A method, apparatus, and computer instructions for providing real-time user support. Monitoring is performed for a user input selecting a particular option on a desktop in the data processing system. In response to detecting the user input, a request is generated for real-time user support, wherein the request includes entitlement information used to determine a type of support to be provided. The request is sent to initiate a communication link for real-time user support.
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Citations
22 Claims
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1. A method in a data processing system for providing real-time user support, the method comprising:
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monitoring for a user input selecting a particular option on a desktop in the data processing system;
responsive to detecting the user input, generating a request for real-time user support, wherein the request includes entitlement information used to determine a type of support to be provided; and
sending the request to initiate a communications link for real-time user support. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A data processing system comprising:
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a bus system;
a communications unit connected to the bus system;
a memory connected to the bus system, wherein the memory includes a set of instructions; and
a processing unit connected to the bus system, wherein the processing unit executes the set of instructions to monitor for a user input selecting a particular option on a desktop in the data processing system, generate a request for real-time user support in response to detecting the user input in which the request includes entitlement information used to determine a type of support to be provided, and send the request to initiate a communications link for real-time user support.
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9. A data processing system for providing real-time user support, the data processing system comprising:
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monitoring means for monitoring for a user input selecting a particular option on a desktop in the data processing system;
generating means, responsive to detecting the user input, for generating a request for real-time user support, wherein the request includes entitlement information used to determine a type of support to be provided; and
sending means for sending the request to initiate a communications link for real-time user support. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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16. A computer program product in a computer readable medium for providing real-time user support, the computer program product comprising:
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first instructions for monitoring for a user input selecting a particular option on a desktop in the data processing system;
second instructions, responsive to detecting the user input, for generating a request for real-time user support, wherein the request includes entitlement information used to determine a type of support to be provided; and
third instructions for sending the request to initiate a communications link for real-time user support. - View Dependent Claims (17, 18, 19, 20, 21, 22)
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Specification