System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time database queries
First Claim
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1. A method for providing interactive, real-time, voice transmission of information, and for enabling follow-up querying, comprising:
- enabling at least one subscriber to subscribe to at least one voice service that can output information derived from an on-line analytical processing (OLAP) system;
generating output from the OLAP system for the at least one subscriber when a predetermined condition has been satisfied;
formatting the OLAP output into one or more markup documents personalized for the at least one subscriber;
initiating an outbound voice-enabled communication to the at least one subscriber;
delivering the OLAP output from the one or more personalized markup documents to the at least one subscriber during the voice-enabled communication;
enabling the at least one subscriber to generate at least one query during the voice-enabled communication in response to the OLAP output presented from the one or more personalized markup documents; and
processing the at least one query.
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Abstract
A method and system for accomplishing real-time queries in conjunction with interactive, real-time, voice transmission of information to a user is disclosed. A voice-based communication between a user and a first system is established and a report is transmitted to the user. The report might comprise information and at least one request for user input based on said information. In response to the report, the user can request that additional queries be run against database or other data repository. The requested is drawn from the database automatically, in real-time by connecting to the database.
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Citations
36 Claims
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1. A method for providing interactive, real-time, voice transmission of information, and for enabling follow-up querying, comprising:
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enabling at least one subscriber to subscribe to at least one voice service that can output information derived from an on-line analytical processing (OLAP) system; generating output from the OLAP system for the at least one subscriber when a predetermined condition has been satisfied; formatting the OLAP output into one or more markup documents personalized for the at least one subscriber; initiating an outbound voice-enabled communication to the at least one subscriber; delivering the OLAP output from the one or more personalized markup documents to the at least one subscriber during the voice-enabled communication; enabling the at least one subscriber to generate at least one query during the voice-enabled communication in response to the OLAP output presented from the one or more personalized markup documents; and processing the at least one query. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A system for providing interactive, real-time, voice transmission of information, and for enabling follow-up querying, comprising:
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means for enabling at least one subscriber to subscribe to at least one voice service that can output information derived from an on-line analytical processing (OLAP) system; means for generating output from the OLAP system for the at least one subscriber when a predetermined condition has been satisfied; means for formatting the OLAP output into one or more markup documents personalized for the at least one subscriber; means for initiating an outbound voice-enabled communication to the at least one subscriber; means for delivering the OLAP output from the one or more personalized markup documents to the at least one subscriber during the voice-enabled communication; means for enabling the at least one subscriber to generate at least one query during the voice-enabled communication in response to the OLAP output presented from the one or more personalized markup documents; and means for processing the at least one query. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36)
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Specification