Dynamic routing for a telephone conference call
First Claim
1. A routing system configured to dynamically route a conference call placed by a caller through a communication system to a selected conference system of a plurality of conference systems, the routing system comprising:
- a communication interface configured to communicate with the communication system;
a conference system interface configured to communicate with the plurality of conference systems and receive utilization statistics of the plurality of conference systems; and
a processing system configured to communicate with the communication interface and the conference system interface, with the processing system being configured to access the utilization statistics, receive a conference identifier of the conference call, process the conference identifier and the utilization statistics of the plurality of conference systems to select the selected conference system, and route the conference call to the selected conference system.
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Accused Products
Abstract
A routing system according to an embodiment of the invention dynamically routes a conference call to a selected conference system. The routing system includes a communication interface, a conference interface, and a processing system. The processing system accesses utilization statistics for the plurality of conference systems and includes a routing algorithm. The processing system is configured to receive a conference identifier of the conference call, process the conference identifier and the utilization statistics of the plurality of conference systems to select the selected conference system, and route the conference call to the selected conference system.
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Citations
55 Claims
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1. A routing system configured to dynamically route a conference call placed by a caller through a communication system to a selected conference system of a plurality of conference systems, the routing system comprising:
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a communication interface configured to communicate with the communication system; a conference system interface configured to communicate with the plurality of conference systems and receive utilization statistics of the plurality of conference systems; and a processing system configured to communicate with the communication interface and the conference system interface, with the processing system being configured to access the utilization statistics, receive a conference identifier of the conference call, process the conference identifier and the utilization statistics of the plurality of conference systems to select the selected conference system, and route the conference call to the selected conference system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method of dynamically routing a conference call placed by a caller to a selected conference system of a plurality of conference systems, the method comprising:
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receiving a conference identifier of the conference call; receiving utilization statistics for the plurality of conference systems; processing the conference identifier and the utilization statistics of the plurality of conference systems to select the selected conference system; and routing the conference call to the selected conference system. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A routing system configured to dynamically route a conference call placed by a caller through a communication system to a selected conference system of a plurality of conference systems, the routing system comprising:
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a communication interface configured to communicate with the communication system; a conference system interface configured to communicate with the plurality of conference systems; and a processing system configured to communicate with the communication interface and the conference system interface, with the processing system being configured to receive a conference call and a conference identifier of the conference call, determine a geographic caller location for the conference call, select the selected conference system based on the geographic caller location, and route the conference call to the selected conference system. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28)
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29. A method of dynamically routing a conference call placed by a caller to a selected conference system of a plurality of conference systems, the method comprising:
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receiving the conference call, with the conference call including a conference identifier; determining a geographic caller location for the conference call; selecting the selected conference system based on the geographic caller location; and routing the conference call to the selected conference system. - View Dependent Claims (30, 31, 32, 33, 34, 35, 36, 37)
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38. A routing system configured to dynamically route a conference call placed by a caller through a communication system to a selected conference system of a plurality of conference systems, the routing system comprising:
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a communication interface configured to communicate with the communication system; a conference system interface configured to communicate with the plurality of conference systems and receive utilization statistics of the plurality of conference systems; and a processing system configured to communicate with the communication interface and the conference system interface, with the processing system being configured to access the utilization statistics, receive a caller number and a conference identifier of the conference call, determine a geographic caller location from the caller number, process the geographic caller location, a geographic conference system location, the conference identifier, and the utilization statistics of the plurality of conference systems to select the selected conference system, and route the conference call to the selected conference system. - View Dependent Claims (39, 40, 41, 42, 43, 44, 45, 46)
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47. A method of dynamically routing a conference call placed by a caller to a selected conference system of a plurality of conference systems, the method comprising:
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receiving a caller number and a conference identifier of the conference call; receiving utilization statistics for the plurality of conference systems; determining a geographic caller location from the caller number; processing the geographic, caller location, a geographic conference system location, the conference identifier, and the utilization statistics of the plurality of conference systems to select the selected conference system; and routing the conference call to the selected conference system. - View Dependent Claims (48, 49, 50, 51, 52, 53, 54, 55)
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Specification