Adaptive call routing for multiple telephony terminals
First Claim
1. A method for routing calls to a most appropriate telephony terminal of a user comprising:
- a) receiving use indicia indicative of user interaction with at least one of a plurality of telephony terminals, each of which is associated with the user;
b) receiving incoming call indicia indicative of an incoming call intended for one of the plurality of telephony terminals;
c) determining the most appropriate telephony terminal of the plurality of telephony terminals based on the use indicia;
d) effecting routing of the incoming call to the most appropriate telephony terminal; and
e) receiving second indicia identifying one of the plurality of telephony terminals that will never be determined the most appropriate telephony terminal,wherein incoming calls are routed to the most appropriate telephony terminal of the plurality of telephony terminals associated with the user based on the user interaction.
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Accused Products
Abstract
The present invention allows incoming calls intended for any one of a number of telephony terminals associated with a user to be routed to a telephony terminal most likely to be answered by the user. A service node is provided to monitor a user'"'"'s interaction with her multiple telephony terminals, and route incoming calls based on such interaction. As a user changes from using one telephony terminal to another, the service node can detect these changes and cooperate with various switching systems and multiple networks supporting the user'"'"'s multiple telephony terminals and have incoming calls intended for any of the telephony terminals routed to what is deemed the most appropriate telephony terminal. The determination of the most appropriate telephony terminal and routing of incoming calls to one or more of the other telephony terminals of the user may be based on criteria capable of being monitored by the service node.
73 Citations
40 Claims
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1. A method for routing calls to a most appropriate telephony terminal of a user comprising:
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a) receiving use indicia indicative of user interaction with at least one of a plurality of telephony terminals, each of which is associated with the user; b) receiving incoming call indicia indicative of an incoming call intended for one of the plurality of telephony terminals; c) determining the most appropriate telephony terminal of the plurality of telephony terminals based on the use indicia; d) effecting routing of the incoming call to the most appropriate telephony terminal; and e) receiving second indicia identifying one of the plurality of telephony terminals that will never be determined the most appropriate telephony terminal, wherein incoming calls are routed to the most appropriate telephony terminal of the plurality of telephony terminals associated with the user based on the user interaction. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A service node for routing calls to a most appropriate telephony terminal of a user comprising:
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a) at least one communication interface, and b) a control system associated with the at least one communication interface and adapted to; i) receive use indicia indicative of user interaction with at least one of a plurality of telephony terminals, each of which is associated with the user; ii) receive incoming call indicia indicative of an incoming call intended for one of the plurality of telephony terminals; iii) determine the most appropriate telephony terminal of the plurality of telephony terminals based on the use indicia; iv) effect routing of the incoming call to the most appropriate telephony terminal; and v) receive second indicia identifying one of the plurality of telephony terminals that will never be determined the most appropriate telephony terminal, wherein incoming calls are routed to the most appropriate telephony terminal of the plurality of telephony terminals associated with the user based on the user interaction. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40)
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Specification