Food product scale with customer voice prompting and related methods

• US 6,982,388 B2
• Filed: 04/25/2003
• Issued: 01/03/2006
• Est. Priority Date: 04/25/2003
• Status: Active Grant

• Current Assignee: Premark FEG LLC (Illinois Tool Works Inc.)
• Original Assignee: Premark FEG LLC (Illinois Tool Works Inc.)
• Inventors: Kasinoff, Harvey A.
• Primary Examiner(s): Gibson, Randy W.
• Application Number:
  US10/423,114
• Publication Number:
  US 20040211599A1
• Time in Patent Office: 984 Days
• Field of Search: 186/61, 235/383, 177 2- 12, 177/25.15, 705/407, 705/16, 705/23, 705/414, 705/416
• US Class Current: 177/2
• CPC Class Codes: G01G 19/4144 for controlling weight of goods in commercial establishments, e.g. supermarket, P.O.S. systems
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 20/208 Input by product or record sensing, e.g. weighing or scanner processing

Abstract

A food product scale system includes a customer detecting functionality and a voice functionality for outputting one or more audible voice messages when a customer is detected. When a customer is at a first distance from a weighing station of the scale a customer attracting message may be output and when the customer is at a second, closer distance from the weighing station an instruction message may be output. Other electronic devices may utilize a similar staged message feature.

Claims

1. A scale system for use by store customers in weighing food products, comprising:

a weighing station for receiving items to be weighed, the weighing station having an associated mechanism for producing weight indicative signals;

a controller for receiving weight indicative signals from the mechanism, the controller operable to establish a price for a weighed item based in part upon a weight indicative signal produced for that item;

a detection unit for detecting a customer within an area in proximity to the weighing station;

a voice module having an associated audio output device for outputting messages in an audible manner;

wherein the detection unit operates to detect if the customer is within a first range of the weighing station and to detect if the customer is within a second range of the weighing station, and the voice module stores first and second messages and operates to output the first message if the customer is detected within the first range and to output the second message if the customer is detected within the second range.

2. The scale system of claim 1 wherein the second range is closer to the weighing station than the first range, the first message comprises a message to attract the customer closer to the weighing station and the second message comprises a message instructing the customer on how to utilize the scale system.

3. The scale system of claim 1 wherein the detection unit and voice module are separate from the controller.

4. The scale system of claim 1 wherein the controller and the voice module are interconnected, the voice module stores multiple additional messages, and the controller is operable to effect output of one or more of the additional messages.

5. The scale system of claim 4 wherein the controller is operable to effect output of a certain one of the additional messages when an item is initially placed on the weighing station.

6. The scale system of claim 4 wherein the controller is operable to effect output of a certain one of the additional messages if the customer enters an improper product identifying code via a customer input device.

7. The scale system of claim 4 wherein the controller is operable to effect output of a certain one of the additional messages when a label is printed by a label printer of the scale system.

8. The scale system of claim 4 wherein the controller is operable to effect output of a certain one of the additional messages if the customer enters a certain product code, where the certain one of the additional messages is a marketing message relating to the product identified by the certain product code.

9. The scale system of claim 4 wherein the controller is operable to effect output of a certain one of the additional messages if the customer enters a certain product code, where the certain one of the additional messages is a marketing message relating to a product that is different than but complimentary to the product identified by the certain product code.

10. The scale system of claim 1 wherein the system further includes a message selector.

11. The scale system of claim 10 wherein the message selector comprises a mechanically actuated switch.

12. The scale system of claim 10 wherein the message selector comprises an input device of the scale system.

13. The scale system of claim 1 wherein the detection unit comprises an ultrasonic ranging unit including at least one ultrasonic transducer and a control portion for evaluating range.

14. The scale system of claim 13 wherein the ultrasonic ranging unit includes multiple ultrasonic transducers arranged with partially overlapping detection areas.

15. The scale system of claim 1 further including a label printer mechanism for printing and outputting product pricing labels for products weighed at the weighing station.

18. The scale system of claim 3 wherein the detection unit operates to both detect if the person is within at least both a first distance from the weighing station and to detect if the person is within a second distance from the weighing station, the voice module stores first and second voice messages and operates to output the first message if the detection unit detects the person within the first distance and to output the second message if the detection system detects the person within the second distance, wherein the second distance is shorter than the first distance and the detection system includes an interlock to prevent triggering of the first message when a person is detected within the second distance.

19. The scale system of claim 18 wherein the second distance is shorter than the first distance, the first message comprises a message to attract the person closer to the weighing station and the second message comprises a message instructing the person on how to utilize the scale system.

16. A scale system for weighing and pricing items, comprising:

a weighing unit including a weighing station for receiving items to be weighed, a mechanism for producing weight indicative signals when items are placed on the weighing station and a control portion that operates to establish a price for a weighed item based in part upon a weight indicative signal produced for that item;

a detection unit for detecting a person within a set distance from the weighing station, the detection unit comprises an ultrasonic ranging unit including at least one ultrasonic transducer and a control portion for evaluating range, the weighing station sits atop a first housing and the ultrasonic transducer is located in a second housing that is located higher than the weighing station, a support member extends upward from the first housing to support the second housing;

a voice module having at least one stored message and an associated audio output device for outputting the message in an audible manner, the voice module operates to output the message when the detection unit detects the person within the set distance.

17. The scale system of claim 16 wherein first and second ultrasonic transducers with partially overlapping detection areas are located in the second housing.

20. In a store including a perishables food department having a self-service scale and associated label printing mechanism located therein, a method of promoting customer use of the self-service scale comprising the steps of:

detecting a customer at a first location spaced from the scale using a detection unit that generates a first detect signal in response to such detection;

outputting a first audible message for attracting the customer closer to the scale in response to the first detect signal;

detecting the customer at a second location nearer the scale than the first location using the detection unit, the detection unit generates a second detect signal in response to such detection; and

outputting a second audible message including one or more instructions for using the scale in response to the second detect signal.

21. The method of claim 20 wherein the detecting steps involve the use of an ultrasonic ranging unit.

22. A self-service electronic device adapted to promote usage thereof by persons in proximity to the device, the device comprising:

a user interface for receiving information from a person;

a detection unit configured to generate a first detect signal in response to detecting a person at a first location relative to the user interface and configured to generate a second detect signal in response to detecting a person at a second location relative to the user interface, the second location closer to the user interface than the first location; and

a voice module having at least first and second stored messages and an associated audio output device for outputting messages in an audible manner, the voice module operates to output the first message in response to the first detect signal and to output the second message in response to the second detect signal, where the first message comprises a message to attract persons closer to the user interface and the second message comprises a message instructing persons on use of the electronic device.

23. The electronic device of claim 22 wherein the first location comprises a first area and the second location comprises a second area.

24. A method comprising:

locating a self-service scale device within a perishables department of a store, the self-service scale having an associated label printing mechanism located therein, an associated customer detection unit and an associated voice module;

operating the detection unit to provide customer detection for a customer within a first distance of the self-service scale and the provide customer detection for a customer within a second distance of the self-service scale, the second distance shorter than the first distance;

operating the voice module such that a first audible message is output responsive to customer detection within the first distance and a second audible message is output responsive to customer detection within the second distance;

upon customer detection within the second distance, an interlock is initiated to prevent output of the first message even upon subsequent customer detection within the first distance.