Method of rating technicians for a telecommunications company

• US 6,983,036 B2
• Filed: 09/03/2004
• Issued: 01/03/2006
• Est. Priority Date: 09/04/2003
• Status: Expired due to Fees

• Current Assignee: Douglas Thomas Michel, Michael Wayne Esty
• Original Assignee: Douglas Thomas Michel, Michael Wayne Esty
• Inventors: Esty, Michael Wayne, Michel, Douglas Thomas
• Primary Examiner(s): BARNIE, REXFORD N
• Application Number:
  US10/933,769
• Publication Number:
  US 20050053210A1
• Time in Patent Office: 487 Days
• Field of Search: 379/21, 379/9.01, 379/9.02, 379/9.03, 379/1.01, 379/9.04, 379/13, 379/111, 379/112.01, 379/110.01
• US Class Current: 379/9.04
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

Methods for rating installation technicians for telecommunications are described herein. The method generally includes defining performance criteria, making reports on each technician on a regular basis, assigning a rank to each technician on the regular basis, assigning between zero and five stars to each technician within the rank on a regular basis, creating reports on the technicians, comparing reports to the criteria and comparing the prior rank to the results of the reports.

Claims

1. A method for rating installation technicians for telecommunications comprising:

a. defining performance criteria;

b. making reports on each technician on a regular basis;

c. assigning a rank to each technician on the regular basis;

d. assigning between zero and five stars to each technician within the rank on a regular basis;

e. creating reports on the technicians;

f. comparing reports to the criteria; and

g. comparing the prior rank to the results of the reports.

2. The method of claim 1, wherein the regular basis is once a week.

3. The method of claim 1, wherein the performance criteria is selected from a group consisting of attainment criteria, maintenance criteria, and star criteria.

4. The method of claim 3, wherein the attainment criteria relates to a level of training, completion of certain checklists, experience, and prior ranking.

5. The method of claim 3, wherein the maintenance criteria relates to a level of performance to maintain an assigned rank.

6. The method of claim 1, wherein the star criteria star is determined using one or more of the following:

a. a defined amount of money produced per week;

b. an average percent of completed tasks within a defined period of time;

c. passing of quality control inspections within a defined period of time;

d. completing a set of tasks related to a defined group of billing codes;

e. maintaining a minimum account balance;

f. completing a defined number of work orders;

g. picking up additional calls;

h. completing a tool check list; and

i. attaining a defined profitability value.

7. The method of claim 1, wherein the ranking is selected from a group consisting of cable puppy, cable dog, cable hound, and cable wolf.