Selective deactivation of a voicemail system

• US 6,985,563 B1
• Filed: 06/26/2002
• Issued: 01/10/2006
• Est. Priority Date: 06/26/2002
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: Scott, David, Baker, La Veria
• Primary Examiner(s): Tsang, Fan
• Assistant Examiner(s): Phan, Joseph T
• Application Number:
  US10/180,258
• Time in Patent Office: 1,294 Days
• Field of Search: 379 8822- 8825, 37922108-22112, 379/207.02, 379/207.03, 379/207.11, 379/88.12, 455/414.1, 455/413, 455/433, 709/206
• US Class Current: 379/88.12
• CPC Class Codes: H04M 2201/14 Delay circuits; Timers
• CPC Class Codes: H04M 2203/301 Management of recordings
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/5335 Message type or catagory, e.g. priority, indication

Abstract

A method and system are provided for allowing a subscriber of voicemail services to selectively deactivate a voicemail system and to designate a reviewed voicemail message as “unheard.” A subscriber to voicemail services provided by a telecommunications network-based system contacts the voicemail system and deactivates voicemail services temporarily or indefinitely. Subsequent callers forwarded to the subscriber'"'"'s voicemail box at the voicemail system receive an announcement that the called party is not presently accepting voicemail messages. Alternatively, no announcement is provided to the calling party, and the calling party simply receives a busy signal or an unanswered call indication. Once the subscriber is ready to begin receiving messages in her voicemail box, the subscriber may reactivate the voicemail system. If the subscriber does accept voicemail messages, and the subscriber receives and reviews voicemail messages, the subscriber may designate any reviewed message as “unheard” so that an audible or visual indication of the presence of voicemail message is reactivated to subsequently alert the subscriber or other user of the presence of voicemail messages in the subscriber'"'"'s voicemail box.

Claims

1. A method for selectively deactivating voicemail services in a network-based voicemail system, comprising:

contacting the network-based voicemail system;

providing the voicemail system with instructions for temporary deactivation of the subscriber'"'"'s voicemail services provided by the voicemail system;

requesting a set period of time for the temporary deactivation of the subscriber'"'"'s voicemail services, wherein the subscriber'"'"'s voicemail services are automatically reactivated in response to the expiration of the set period of time;

receiving a call directed to the subscriber at a subscriber'"'"'s switch;

routing the call to the voicemail system for provision of voicemail services to the subscriber;

determining whether the subscriber'"'"'s voicemail services have been deactivated;

if the subscriber'"'"'s voicemail services have been deactivated, disconnecting the call directed to the subscriber;

if the subscriber'"'"'s voicemail services have not been deactivated, routing the call to the subscriber'"'"'s voicemail services for allowing the calling party to leave a voice message for the subscriber;

providing the subscriber with an indication that the calling party has left a voice message for the subscriber;

receiving the voice message from the calling party;

eliminating the indication that the calling party has left a voice message for the subscriber;

determining whether the voice message provided to the subscriber has been designated as unheard; and

if the voice message has been designated as unheard, then reactivating the indication that the calling party has left a voice message for the subscriber.

2. The method of claim 1, wherein

contacting the network-based voicemail system includes contacting the network-based voicemail system telephonically.

3. The method of claim 1, wherein

contacting the network-based voicemail system includes contacting the network-based voicemail system via an Internet based website.

4. The method of claim 1, after providing the voicemail system with instructions for temporary deactivation of the subscriber'"'"'s voicemail services provided by the voicemail system, further comprising receiving a prompt from the voicemail system providing deactivation options to the subscriber.

5. The method of claim 4, further comprising selecting the deactivation of the subscriber'"'"'s voicemail services.

6. The method of claim 4, further comprising providing a deactivation announcement to be played to calling parties routed to the subscriber'"'"'s voicemail services while the voicemail services are deactivated.

7. The method of claim 6, further comprising recording the deactivation announcement at the voicemail system.

8. The method of claim 1, prior to routing the call to the voicemail system for provision of voicemail services, further comprising:

determining whether the call should be routed to the voicemail system for provision of voicemail services.

9. The method of claim 1, after routing the call to the voicemail system for provision of voicemail services, further comprising determining whether voicemail services for the subscriber have been deactivated for a set period of time.

10. The method of claim 6, after routing the call to the voicemail system for provision of voicemail services, further comprising:

determining whether a deactivation announcement is to be played to the calling party.

11. The method of claim 10, prior to disconnecting the call, further comprising playing the deactivation announcement to the calling party.

12. A method of reactivating an indication of the presence of a voicemail message saved to a subscriber'"'"'s voicemail system, comprising the steps of:

receiving a voice message from a calling party;

in response to receiving the voice message, providing the subscriber with an indication that a calling party has left a voice message for the subscriber;

providing the voice message to the subscriber;

after providing the voice message to the subscriber, eliminating the indication that the calling party has left a voice message for the subscriber;

determining whether the voice message provided to the subscriber has been designated as unheard; and

if the voice message has been designated as unheard, then reactivating the indication that the calling party has left a voice message for the subscriber.