Service quality monitoring process
First Claim
1. A method for monitoring service quality of at least one network connection point of a remote network connection service, the method including at a client device:
- selecting the network connection point from a priority list of network connection points, via any one of which access to the remote network connection service is obtainable;
at least initiating a network connection between the client device and the remote network connection service via the selected network connection point;
at the client device, monitoring access performance of the selected network connection point to generate access performance data; and
storing the access performance data at the client device for modifying a priority of the selected network connection point based on the access performance data.
11 Assignments
0 Petitions
Accused Products
Abstract
A method and system are provided for monitoring service quality of at least one network connection point of a remote network connection service. The method includes establishing a network connection between a client device and the remote network connection service via the network connection point. The network connection point may be one of a plurality of remotely located network connection points via any one of which access to the remote network connection service is obtainable. The method includes monitoring access performance of the network connection point to generate access performance data, and processing the access performance data thereby to monitor the service quality of the network connection point.
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Citations
66 Claims
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1. A method for monitoring service quality of at least one network connection point of a remote network connection service, the method including at a client device:
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selecting the network connection point from a priority list of network connection points, via any one of which access to the remote network connection service is obtainable;
at least initiating a network connection between the client device and the remote network connection service via the selected network connection point;
at the client device, monitoring access performance of the selected network connection point to generate access performance data; and
storing the access performance data at the client device for modifying a priority of the selected network connection point based on the access performance data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A method for monitoring service quality of a network connection point of a remote network connection service, the method including:
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collecting network connection performance data of the network connection point from a client device, the connection performance data being generated by the client device when a connection application on the client device establishes a network connection between the client device and the network connection point, and the network connection point being selected from a priority list of remotely located network connection points, via any one of which access to the remote network connection service is obtainable;
processing the access performance data thereby to monitor the service quality of the selected network connection point; and
generating an updated priority list for the connection application for communication to at least one client device, the updated priority list being based on the service quality of the selected network connection point. - View Dependent Claims (21, 22, 23, 24, 25, 26)
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27. A method for monitoring service quality of a network connection point at a client device, the method including:
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establishing a network connection between the client device and the network connection point, the network connection point being selected from a priority list of remotely located network connection points via any one of which access to a remote network connection service is obtainable;
at the client device, monitoring access performance of the selected network connection point to generate access performance data; and
communicating the access performance data from the client device to a monitoring server to modify a priority of the selected network connection point based on the access performance data. - View Dependent Claims (28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42)
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43. A method for monitoring service quality of a network connection point using a client device, the method including:
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receiving access performance data from a client device at a monitoring server via a network, the access performance data relating to the network connection point and being generated by the client device from a network connection between the client device and the network connection point, the network connection point being selected from a priority list of network connection points via any one of which access to a remote network connection service is obtainable; and
processing the access performance data thereby to monitor the service quality of a selected network connection point; and
modifying the priority list based on the access performance data. - View Dependent Claims (44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57)
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58. A machine-readable medium including instructions that, when executed on a machine, cause the machine to execute a method for monitoring service quality of at least one network connection point at a client device, the method including:
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selecting the network connection point from a priority list of remotely located network connection points via any one of which access to a remote network connection service is obtainable;
at least initiating a network connection between the client device and the selected network connection point;
at the client device, monitoring access performance of the selected network connection point to generate access performance data; and
communicating the access performance data from the client device to a monitoring server to modify a priority of the selected network connection point based on the access performance data.
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59. A machine-readable medium including instructions that, when executed on a machine, cause the machine to execute a method for monitoring service quality of a network connection point, the method including:
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receiving access performance data from a client device at a monitoring server via a network, the access performance data relating to the network connection point and being generated from a network connection between the client device and the network connection point, the network connection point being selected from a priority list of network connection points via any one of which access to a remote network connection service is obtainable; and
processing the access performance data to modify a priority of the selected network connection point based on the access performance data.
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60. A system for monitoring service quality of a network connection point of a roaming service access system, the system including:
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a client device to select and establish a network connection between the client device and the remote network connection service via the network connection point, the selected network connection point being one of a priority list of remotely located network connection points via any one of which access to the remote network connection service is obtainable and the client device monitoring access performance of the network connection point and storing access performance data;
a server to receive the access performance data related to the selected network connection point, the server being to modify a priority of the selected network connection point based on the access performance data. - View Dependent Claims (61, 62)
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63. A client device for monitoring service quality of a network connection point at the client device, the client device including:
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a connection module to select and establish a network connection between the client device and the selected network connection point, the selected network connection point being one of a priority list of remotely located network connection points via any one of which access to a remote network connection service is obtainable;
a monitoring module to monitor application access performance of the selected network connection point to generate access performance data; and
a communication module to communicate the access performance data to a server to modify a priority of the selected network connection point based on the access performance data, and to receive a modified priority list. - View Dependent Claims (64, 65)
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66. A system for monitoring service quality of a network connection point of a remote network connection service, the system including:
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means for selecting and establishing a network connection between a client device and the remote network connection service via the network connection point, the selected network connection point being one of a priority list of remotely located network connection points via any one of which access to the service access system is obtainable;
means provided at the client device for monitoring access performance of the selected network connection point to generate access performance data and storing the access performance data at the client device; and
means for processing the access performance data thereby to modify a priority of the selected network connection point based on the access performance data.
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Specification